Ordering Replacement Parts

Problem	Possible Causes	Solution

Flames lift away from	Improper air shutter adjust-	Close air shutter slightly according to combustion air
burner, accompanied by	ment.	adjustment instructions.
the smell of gas, and pos-
sibly difficulties in lighting.

Burner will not light with the	Loose electrode or switch	Check that electrode wires are firmly pushed onto the
igniter, but will light with a	terminal wires.	terminal on ignition module. Check that the lead wires
match.		from the module to the ignition switch are firmly
		pushed onto their respective terminals.
	Improper gap at electrode tip.	Ensure that the collector box is tight, and the gap
		between the electrode end and the collector box is
		between 1/8 - 3/16". The gap can be adjusted by
		bending the box in or out.
	Lifting flames on burner.	Close air shutter slightly - see previous problem.
	Dead battery.	Replace the battery with a new one.

Humming regulator.	Normal occurance on hot	This is not a defect. It is caused by internal vibrations
	days.	in the regulator, and does not affect the performance
		or safety of the gas grill.

Burners will not crosslight	Plugged ports along back of	Clean burner ports. See burner maintenance
each other.	burner.	instructions.

"Paint" appears to be peel-	Grease build up on inside	This is not a defect. The finish on the lid and hood is
ing inside lid or hood.	surfaces.	porcelain, and will not peel. The peeling is caused by
		hardened grease, which dries into paint-like shards,
		that will flake off. Regular cleaning will prevent this.
		See cleaning instructions.

Before contacting the customer service department, check the NAC web site for more extensive cleaning, maintenance, troubleshooting and part replacement instructions at www.napoleongrills.com. Contact the factory directly for replacement parts and warranty claims. The customer service department is available between 9 AM and 5 PM (Eastern standard time) at 1-866-820-8686 or fax at 1-705-727-4282. In order to process a claim, we must be provided with the following information:

1.Model and serial number of the unit.

2.Part number and description.

3.A concise description of the problem ('broken' is not sufficient).

4.Proof of purchase (photocopy of the invoice).

In some cases the customer service representative may request to have the parts returned to the factory for inspection, before providing replace- ment parts. The parts must be shipped prepaid to the attention of the customer service department with the following information:

1.Model and serial number of the unit.

2.A concise description of the problem ('broken' is not sufficient).

3.Proof of purchase (photocopy of the invoice).

4.Return Authorization number - provided by the customer service representative.

Before contacting customer service, kindly note that the following items are not covered by the warranty: -costs for transportation, brokerage or export duties

-labor costs for removal and re-installation -costs for service calls to diagnose problems -discoloration of stainless steel parts

-part failure due to lack of cleaning and maintenance, or use of improper cleaners (ovencleaner).