13
Problem | Possible Causes | Solution |
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Flames lift away from | Improper air shutter adjustment. | Close air shutter slightly according to |
burner, accompanied |
| combustion air adjustment instructions. |
by the smell of gas, and |
| (This must be done by a qualified gas |
possibly difficulties in |
| installer.) |
lighting. |
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Humming regulator. | Normal occurrence on hot days. | This is not a defect. It is caused by internal |
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| vibrations in the regulator and does not |
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| affect the performance or safety of the |
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| gas grill. Humming regulators will not be |
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| replaced. |
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Burners will not cross | Plugged ports at back of burner. | Clean burner ports. See burner |
light each other. |
| maintenance instructions. |
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“Paint” appears to be | Grease | This is not a defect. The finish on the lid |
peeling inside lid or hood. |
| and hood is porcelain, and will not peel. |
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| The peeling is caused by hardened grease, |
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| which dries into |
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| flake off. Regular cleaning will prevent this. |
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| See cleaning instructions. |
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Infrared burner (if | Ceramic tiles overloaded with grease drippings | Turn burner off and allow to cool for at |
equipped) flashes back | and | least two minutes. Relight burner and |
(during operation the |
| burn on high for at least five minutes or |
burner abruptly makes |
| until the ceramic tiles are evenly glowing |
a loud “whoosh” sound, |
| red. |
followed by a continuous |
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Burner overheated due to inadequate | Ensure that no more than 75% of the | |
and grows dim.) | ventilation (too much grill surface covered by | grill surface is covered by objects or |
| griddle or pan.) | accessories. Turn burner off and allow to |
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| cool for at least two minutes, then relight. |
| Cracked ceramic tile. | Allow burner to cool and inspect very |
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| closely for cracks. If any cracks are found, |
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| contact your authorized Napoleon dealer |
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| to order a replacement burner assembly. |
| Leaking gasket surrounding the ceramic tile, or | Contact your authorized Napoleon dealer |
| a weld failure in the burner housing. | for instructions on ordering a replacement |
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| burner assembly. |
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