Desa (V)TC36PE SERIES, (V)TC36NE SERIES Pilot will not stay lit, Check wiring connection, Person

Page 32

TROUBLESHOOTING

Continued

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

 

 

 

 

 

 

Pilot will not stay lit

1.

Loose wiring on ignitor wire

1.

Check wiring connection.

 

 

to ignition module and/or poor

 

Refer to wiring diagram (see

 

 

ground to ignition module

 

Wiring Diagram, page 27)

 

 

 

 

and/or check ground wire to

 

2.

Pilot flame too low to sense

2.

ignition module

 

Clean and adjust pilot burner

 

 

 

 

and check gas supply and inlet

 

 

 

 

pressure to unit

 

 

 

 

Note: Have a qualified techni-

 

 

 

 

cian replace pilot assembly if

 

 

 

 

broken or corroded

 

 

 

 

 

 

No gas to burner, although wall

1.

Wall switch wires defective

1.

Check electrical connections

switch and valve are set to the

 

or too long

 

 

 

ON position

 

 

 

 

 

Frequent pilot outage

1.

Pilot flame may be too low,

1.

Clean and adjust pilot flame for

 

 

causing safety pilot to “drop

 

maximum flame impingement

 

2.

out”

2.

on thermopile

 

Improper venting or excessive

Have the vent system inspect-

 

 

blockage

 

ed, including the termination

 

 

 

 

cap. Remove any restriction

 

 

 

 

or obstruction

 

 

 

 

 

 

Fireplace produces a clicking/tick-

1.

Metal expanding while heating

1.

This is common with most

ing noise just after burner is lit

 

or contracting while cooling

 

fireplaces. If noise is exces-

or shut off

 

 

 

sive, contact qualified service

 

 

 

 

person

 

 

 

 

 

 

Slight smoke or odor during initial

1.

Residues from manufacturing

1.

Problem will stop after a few

operation

 

processes and logs curing

 

hours of operation

32

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Contents What to do if YOU Smell GAS Table of Contents Safety Information Product Identification High traffic areasProduct Features Pre-Installation PreparationLocal Codes Location and space requirementsClearances 42 1067 mmFront 36 914 mm Top of Standoffs Vent See venting Venting clearancesFireplace Framing and finishingNoncombustible mantels at any height above Location of Termination Cap Termination CAP AIR Supply Inlet GAS MeterVenting Installation Instructions Installation PrecautionsInstallation Planning Installing Horizontal Vent Cap Noncombustible Exterior Ground Floor Installation Round TerminationCorner Installation Recommended Applications Corner ground floor installationHorizontal System Installation Using TWO 90 Elbows Connect a section of pipe and extend up through the hole Installation for vertical terminationFlat Ceiling Installation Twist-lock the vent cap onto the last section of vent pipe High Altitude Installation Vertical VentingParts list for venting kits and components Desa 5/8 Pipe & Vent Kits Number DescriptionFireplace Installation Installing optional blower accessoriesModel BK Installation Plug in blower power cordModel BKT Installation Blower Model BKTInstallation Items Needed Installing Gas Piping to Fireplace LocationBlower Wiring Diagram Connecting Fireplace to GAS Supply Propane/LP Supply TankExternal Regulator Vent Pointing DownChecking GAS Connections Test Pressures Equal To or Less Than Psig 3.5 kPaClose equipment shutoff valve see Figure Disconnect fireplace and its individual equipPressure Testing Fireplace Gas Connections Removing/Replacing Glass DoorRemoving Louver Panels Removing Glass DoorCleaning Glass Door Installing lava rock and glowing embersInstalling Brick liner Models BL36DASA and BL36DHASA Close top and bottom louvers Wall Switch InstallationOptional Remote control Installation model WRC Wiring Diagram For your safety Read before lighting Operating FireplaceLighting Instructions To Turn OFF GAS To ApplianceOperating optional blower accessory Pilot AssemblyInspecting Burners Optional Remote OperationCleaning Maintenance Glass DoorPilot and burners LogsVenting system TroubleshootingObserved Problem Possible Cause Remedy Check wiring connection And/or check ground wire toNo gas to burner, although wall Wall switch wires defective Pilot will not stay litGas leak. See Warning Statement at topReplacement Parts Service HintsTechnical Service SpecificationsAccessories Illustrated Parts Breakdown Models TC36NE, VTC36NE, TC36PE and VTC36PEParts List 19 18 Burner Pan Assembly Limited Warranty DIRECT-VENT Fireplace Warranty InformationKeep this Warranty
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