TROUBLESHOOTING
27
TROUBLESHOOTING
Continued
WARNING: If you smell gas
•Shut off gas supply.
•Do not try to light any appliance.
•Do not touch any electrical switch; do not use any phone in your building.
•Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
•If you cannot reach your gas supplier, call the fire department.
OBSERVED PROBLEM | POSSIBLE CAUSE | REMEDY | ||
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Fireplace produces a clicking/ticking noise | 1. | Metal expanding while heating or con- | 1. | This is common with most fireplaces. |
just after burner is lit or shut off |
| tracting while cooling |
| If noise is excessive, contact qualified |
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| service person |
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Slight smoke or odor during initial | 1. | Residues from manufacturing processes | 1. | Problem will stop after a few hours of |
operation |
| and logs curing |
| operation |
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Gas odor even when control knob is in OFF | 1. | Gas leak. See Warning statement at | 1. | Locate and correct all leaks (see Check- |
position |
| top of page |
| ing Gas Connections, page 19) |
| 2. | Control valve defective | 2. | Replace control valve |
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Gas odor during combustion | 1. | Foreign matter between control valve | 1. | Take apart gas tubing and remove for- |
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| and burner |
| eign matter |
| 2. | Gas leak. See Warning statement at | 2. | Locate and correct all leaks (see Check- |
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| top of page |
| ing Gas Connections, page 19) |
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Glass soots | 1. | Debris around burner air mixer | 1. | Inspect the opening at the base of the |
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| burner to see that it is NOT packed with |
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| any type of material |
| 2. | Improper vent config. | 2. | Check vent configuration specification |
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| (see Venting Installation Instructions, |
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| page 7) |
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Dark residue on logs or inside of fireplace | 1. | Air holes at burner inlet blocked | 1. | Clean out air holes at burner inlets. Pe- |
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| riodically repeat as needed |
| 2. | Burner flame holes blocked | 2. | Remove blockage |
| 3. | Improper venting or excessive blockage | 3. | Have the vent system inspected, includ- |
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| ing the termination cap. Remove any |
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| restrictions or obstruction |
| 4. | Excessive amounts of embers and pan | 4. | Clear excess embers until a minimum |
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| material |
| gap of 1/2" remains under the grate |
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