Troubleshooting

Note: For additional help, visit DESA International’s technical service web site at www.desatech.com.

Note: All troubleshooting items are listed in order of operation.

WARNING: Turn off log set and let cool before servicing. Only a qualified service person should service and repair log set.

OBSERVED PROBLEM	POSSIBLE CAUSE		REMEDY
Log set is smoking/sooting excessively	1.	Poor fuel quality	1.	Contact local natural or propane/LP gas
(Note: It is natural and unavoidable for				company
vented gas log sets to produce moderate	2.	Fireplace venting system not drafting	2.	Adjust damper wide open and/or have
levels of carbon (soot) where flames		properly		fireplace and venting professionally
contact the logs. This is especially true				cleaned and checked
with propane/LP gas.)	3.	Excessive flame impingement or	3.	Separate the logs to allow more flame
		blockage		passage
	4.	Improper fuel/air mixture	4.	Remove any foreign items from the
				flame pattern and/or check for proper
				orifice sizing
	5.	Excessive gas supply/pressure	5.	Preheat flue in very cold weather

Burner is excessively noisy

(Note: The movement and combustion of gas will create low, unavoidable levels of noise.)

1.Passage of air/gas across irregular sur- faces

1.Relieve any tight bends or kinks in gas supply line

Burner flame is too low or too high	1.	Incorrect gas supply or pressure	1.	Check for proper gas supply pressure
	2.	Blocked burner orifice or burner mani-	2.	Free burner orifice and manifold ports
		fold ports		of any burrs, paint, or other blockage
	3.	Improper burner orifice size	3.	Verify proper burner orifice sizing (see
				Figure 4, page 7)

www.desatech.com

901049

TROUBLESHOOTING