Before You Call for Service
Unnecessary service calls may be expensive, frustrating and time consuming. Before you call for service, please review the potential problems, possible causes and remedies shown in the table below.
Problem | Possible Cause | Remedy | |
1. | Nothing works.* | Grill is not connected to electrical power. | Have grill connected to the proper electrical |
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| supply by a qualified electrician or appliance |
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| installer. |
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| Power supply is not energized. | Check circuit breaker, wiring, fuses, plugs, etc. |
2. | Ignitors do not spark.* | Circuit breaker is tripped. | Reset circuit breaker. |
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| House fuse is blown. | Replace house fuse. |
3. | Sparking but no flame. | Gas | Turn |
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| Ports on | Brush |
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| blockage with a toothpick or metal object |
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| (straightened paper clip, needle, or wire). |
4.Burners ignite but flame is extremely large, distorted or yellow.
5.Burner flame goes out at low setting.
6.Ignitors spark continuously after flame ignition.
Ports on
Grill is being operated on wrong type of gas.
Regulator is not installed, is faulty, or is set for the wrong type of gas.
Low gas pressure.
Air intake holes under the control panel are obstructed.
Incorrect installation.
Ports on
Power supply polarity is reversed.
Ignitors are wet or dirty.
Low burner flame.
Brush
Ensure that the type of grill matches the gas supply (natural gas or LP, do not attempt to covert from one type to the other).
Check installation, replace regulator, or set regulator for proper gas type.
Contact gas company, have incoming gas pressure tested.
Remove obstruction.
Check installation dimensions against installation instructions.
Brush
Have polarity corrected.
Dry ignitors or clean ignitors with a metal brush to remove any residue.
Contact gas company, have incoming gas pressure tested.
*The grill burners can be manually ignited with a match or the hand spark ignitor supplied with the unit. (Refer to Manual Lighting section on page 4.)