Troubleshooting, Problem Possible Cause Solution

TROUBLESHOOTING

Problem:

Possible Cause:

Solution:

Burner will not light using the ignitor

Burner is not connected to Valve.

Not pausing long enough before clicking the Ignitor

No spark

LP gas cylinder is empty

LP Coupling nut is not fully connected to regulator

LP Excess flow valve tripped in regulator

Make sure burner tube is over the gas nozzle. See How to Clean the Burners #6 page 20: Re-install after cleaning.

When lighting the Burner, push-in and turn control panel knob counter-clockwise to the high position. Pause 4 seconds, then Push in Ignitor button several times so that it clicks each time.

Gas collector tab is bent (making too large or small of a gap between electrode and tab). By hand, bend gas collector tab back within a maximum of 3/16” gap to electrode. (See page 14 for illustration).

Make sure gas Collector and Ignitor are tight.

Take LP gas cylinder to licensed LP gas supplier to be refilled

Tighten coupling nut by hand about one-half to three quarters additional turn. Do not use tools.

Turn control knobs to “off” position and turn LP gas cylinder handle clockwise until it stops. Wait five minutes. Relight LP gas grill. If flame remains to be low, turn off gas at cylinder and grill. Disconnect the regulator from the LP gas cylinder. Reconnect the regulator to the LP gas cylinder. Perform a leak test. Relight grill. This will reset the excess flow valve.

Obstructions in burner	See How to Clean the Burners page 20- Re-install after cleaning
Electrode and burner are wet	Dry electrode with clean cloth. Air dry or use blow dryer.
Wire is loose or disconnected	Reconnect the wire
Wire is shorting (sparking	Replace ignitor wire/electrode assembly (Call the Customer Service
between ignitor wire and	Department)
electrode)

Burner will not light using a match

Burner is not connected to Valve.

LP gas cylinder is empty

LP Excess flow valve tripped in regulator

LP Coupling nut is not fully connected to regulator

Obstructions in burner

Make sure burner tube is over the gas nozzle. See How to Clean the Burners page 20- Re-install after cleaning.

Take LP gas cylinder to licensed LP gas supplier to be refilled.

Turn control knobs to “off” position and turn LP gas cylinder handle clockwise until it stops. Wait five minutes. Relight LP gas grill.

Tighten coupling nut by hand about one-half to three quarters additional turn. Do not use tools.

See How to Clean the Burner page 20- Re-install after cleaning

Low flame or low heat

Gas in LP Cylinder is low

OR Natural Gas supply pressure is low

Excess flow valve tripped in regulator

Check LP gas cylinder. Refill if necessary.

Check shut-off valve. Check for leaks supply line pressure.

Turn control knobs to “off” position and turn LP gas cylinder handle clockwise until it stops. Wait five minutes. Relight LP gas grill. If flame continues to be low, turn off gas at cylinder and grill. Disconnect the regulator from the LP gas cylinder. Reconnect the regulator to the LP gas cylinder. Perform a leak test. Relight grill. This will reset the excess flow valve.