*Unit(s) should be turned off and fully charged prior to doing any Troubleshooting
NOTE: All troubleshooting steps should be performed by an adult only
TROUBLESHOOTING GUIDE
Problem | Possible Cause | Solution |
Does Not Work Out Of The Box | Loose connection(s) | Check for loose connections/wires |
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No Longer Works | Loose connection(s) | Check for loose connections/wires |
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| Check power to wall outlet and/or try a |
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| different outlet |
| Charger not working | Check lights on charger: |
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| Plugged into wall = Green |
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| Plugged into wall & unit = Red = Charging |
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| Charging Complete = Green |
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| No lights - Replace Charger |
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| Secure unit; turn the power switch on and |
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| with no weight on the unit, lift up back end |
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| and apply the throttle. If motor engages - |
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| Replace Battery |
| Tripped reset button | The reset button will trip if the motor is |
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| overloaded. An excessive overload may be |
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| caused, for example, by too heavy a rider, |
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| too steep a hill, etc. Wait a few seconds then |
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| press reset button. Correct riding conditions |
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| to prevent overload |
| Battery will not hold a charge | If motor does not engage, but makes a |
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| clicking sound - Replace battery if motor |
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| does not engage, no clicking sound - Replace |
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| Control Module |
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Short Ride Time/Runs Slow | Rider weight | Do not exceed 220 lbs maximum weight limit |
| Low tire pressure | Tires will lose pressure over time. Verify |
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| correct air pressure |
| Riding conditions | Use only on flat, dry surfaces. Avoid inclines |
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| and areas with heavy debris |
| Battery not fully charged | Charge unit for a full 12 hrs |
| Old/damaged battery | Secure unit; turn the power switch on and |
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| with no weight on the unit, lift up back end |
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| and apply the throttle. If motor engages - |
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| Replace Battery |
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| Charge battery periodically when not in use |
| Improper battery maintenance | Do not store unit in freezing or below freezing |
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| temperatures. Freezing will permanently |
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| damage the battery and greatly reduce ride |
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| time. Refer to Page 5 Charging the Battery |
| Brake is dragging | Check the brake cable has |
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| lever. Cables should NOT be wrapped around |
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| the handlebar stem. Adjust brake cable slack |
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| according to page 6 instructions |
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Runs Intermittently | Loose connection(s) | Check the wires around the throttle and for |
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| other possible loose connections |
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| Replace - throttle |
Need Help? Visit our website for replacement parts, product support and a list of authorized service centers at www.razor.com or call toll free
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