Polycom 8000 user manual Basic Troubleshooting, Service and Support, Service Details, Polycom Inc

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BASIC TROUBLESHOOTING

Cart will Not Power Up:

Plug power cord into working medical grade outlet.

Check to ensure power cord is plugged securely into back of cart

Check to see if the keypad control display shows that the cart is charging when plugged in.

If the charge level is critically low the keypad control will display battery low recharge.

If the cart does not start, check to see if the cables to the power supply interface are securely plugged in.

Cart will Not Charge:

Check to ensure external spiral cord is plugged into base of cart.

Ensure the outlet the cart is plugged into is functionally operational

Plug the power cord into a working hospital grade outlet.

Check to make sure the power cord is plugged securely into the back of the cart.

Check to see if the LCD display indicates the station is charging when plugged in.

If the charge level is critically low LCD will display battery low recharge.

If the cart still does not charge, check to see if cables to the power supply interface are securely plugged in.

Audible Alarm will Not Turn Off:

When the battery reaches approximately 10% of capacity remaining, the audible alarm will sound. The alarm may be muted for 1 minute. Until the cart is plugged in to charge, the audible alarm will continue to sound every minute.

If alarm fails to shut off after plugging in cart for several minutes, turn off the unit by holding on/off button for 2 seconds.

If this persists, contact the Polycom Service Department

RealPresence® Practitioner Cart® 8000

Keyless Entry System Does Not Work

Check the battery charge. If at 0%, recharge the battery by plugging in the power cord into a working medical grade outlet

Verify the code that you are inputting into the system is the proper access code

If this persists, contact the Polycom Service Department

SERVICE AND SUPPORT

Service Level Commitment

Polycom is committed to providing best-in-class service. This document details our standard warranty and instructions on how to request service using our customer support system.

Service Details:

Components generally requiring on-site technical assistance may include, but are not limited to: cart electronics, lift mechanism, power system, locking mechanism and structural failures.

Components that generally do not warrant on-site technical assistance may include, but are not limited to: power cord, drawers, battery replacement and casters.

REPLACEMENT PARTS AND/OR TO REQUEST

SERVICE FOR THE Polycom® RealPresence®

Practitioner Cart® 8000

Please call us at 1-888-248-4143

Address:

Polycom Inc.

6001 America Center Dr.

P.O. Box 641390

San Jose, CA. 95164

Cart Is Hard To Push:

Check that the caster locks are in the unlocked (up) position

Examine casters to see if any debris is caught in them

Manufactured by: Rubbermaid Healthcare • 16905 Northcross Drive • Suite 200 • Huntersville NC 28078

Polycom RealPresence® Practitioner Cart® 8000 User Manual p/n 1793149 Rev C 03/13

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Contents RealPresence Practitioner Cart Date Changes Table of Contents With Metered Oxygen or Nitrous Oxide Do not Allow Cord to Overheat Symbol Signal Word Level of HazardElectrical Polycom RealPresence Practitioner Cart 8000 Overview RealPresence Practitioner Cart Keypad Features Manual Override Lock Keyless Entry OperationCamera HDX 8000 Hardware and AccesoriesPLACING, ANSWERING, Ending Calls MonitorPlacing a Call Through the Directory or Call History Volume and Mute ControlTo Place a Call To Hang Up a CallMultipoint Video Calls Cameras and Camera PresetsSharing Content Full Screen & Picture Picture Viewing VGA Custom I/O Dataplate FunctionalityDVI Tools Required Battery Removal ReplacementSteps for Battery Removal Disconnect Battery Cables from the BatteryConnect Battery Leads to Battery Place Battery Back Into CartCheck Battery Level and Charge Cleaning MaintenanceCleaning of High Touch Point Items Polycom Inc Basic TroubleshootingService and Support Service DetailsIndications for Use Statement of USERealPresence Practitioner Cart
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8000 specifications

The Polycom 8000 series is a high-end voice conferencing system designed to facilitate seamless communication in enterprise environments. Known for its exceptional audio quality and advanced features, it has become a preferred choice for businesses requiring reliable conferencing solutions.

One of the standout features of the Polycom 8000 is its renowned Acoustic Clarity Technology, which ensures natural, lifelike conversations. This technology utilizes advanced microphones and speakers to eliminate background noise, activate echo cancellation, and deliver crystal-clear audio. As a result, participants can engage in discussions without the distraction of interruptions or audio distortions.

The Polycom 8000 series incorporates an intuitive interface that makes it easy for users to initiate and manage calls. The system supports various call types, including traditional PSTN and VoIP calls, allowing organizations to integrate it into their existing communication infrastructure effortlessly. Moreover, the device’s ability to interface with video conferencing solutions enhances its versatility and appeal to users looking for a comprehensive communication tool.

A key technological characteristic of the Polycom 8000 is its scalability. The system can adapt to various meeting sizes and configurations, from small huddle rooms to large boardrooms, making it suitable for businesses of all sizes. The ability to daisy-chain multiple units provides users with the option to expand their conference capabilities without compromising audio quality.

Another notable feature is the Polycom SmartPairing technology, which enables seamless connection with mobile devices and laptops. Users can easily join meetings by pairing their devices with the conference phone via Bluetooth, thus streamlining the meeting setup process. This feature caters to the growing trend of remote work, as it allows participants to engage in conference calls from anywhere.

Additionally, the Polycom 8000 series supports integration with popular collaboration platforms, such as Microsoft Teams and Zoom, enhancing its functionality in today’s hybrid work environment. This compatibility makes it an ideal choice for businesses looking to enhance their digital communication strategies.

In summary, the Polycom 8000 series stands out due to its high-quality audio performance, user-friendly interface, scalability, and modern connectivity options. As organizations continue to adopt remote and hybrid work models, the Polycom 8000 remains a vital tool for effective and efficient communication.