Troubleshooting Guide

This section includes a list of frequently asked questions for problems you may encounter with your Body Weight Monitor. If the product is not operating as you think it should, check here before arranging for servicing.

Problem	Symptom	Check this	Remedy
No power	The display is	The batteries	Replace with new batteries (p.13).
	dim.	are low.

	The display is	Batteries are	Replace with new batteries (p.13).
	blank.	exhausted.

		Batteries are	Insert the batteries correctly
		inserted	(p.13).
		incorrectly.

Error message	Display shows	Batteries are	Replace the batteries.
	.	low.
	shown on	The weight on	Make sure to remain still and
	the display.	the Monitor is	place the Monitor on a flat
		unevenly	surface. Use the carpet feet if the
		distributed or	ground is carpeted or uneven.
		unstable.

	shown on	You have	For user with saved settings, wait
	the display.	stepped on the	until the display shows the weight
		Monitor too	as “0.0” before stepping on.
		early.
Weight, BMI,	Monitor shows	The Monitor is	The maximum weighing capacity
and Body Fat	“ ” when	overloaded.	is 150kg (330 lb / 23st - 8lb).
Index	weighing.		Remove the weight from the
Display			Monitor.
problem
problem	The	The Monitor is	Use the supplied carpet feet or
	measurement	uneven or on	place the Monitor on a flat, even
	is inaccurate.	the carpet.	hard surface.

		Socks or shoes	Remove your socks, shoes, and
		are worn.	other heavy accessories before
			using the Monitor.
		The entered	Re-enter your user settings with
		gender, age, or	the correct values.
		height is
		wrong.

		Measurements	Fluctuations in body fat during the
		vary drastically	day are normal. Refer to p.7 for
		after a short	information regarding this.
		period.

	Weight does	The Monitor	Reset the Monitor (p.13).
	not display	needs to be
		reset.

TROUBLESHOOTING GUIDE

Problem

Symptom

Check this

Remedy