Note: If you cannot speak or be heard, the Personal Response Associate will try calling you back on your telephone. If you cannot answer the phone or if the Personal Response Associate cannot hear you, Lifeline will send help to your home.
3.The Response Center will assess the situation. The Personal Response Associate will assess the type of response that is needed, determining whether to send someone from your list of Responders or dispatch an emergency service to your home.
4.Lifeline will send help.
As needed, Lifeline will contact either emergency services or Responders from your list until they reach someone who is available to help you. If Lifeline cannot reach any of the Responders you’ve listed, they will dispatch emergency services to your home.
5.At your request, Lifeline will remain on the line with you until help arrives.
6.Once your Responder or the emergency service arrives, they will press the flashing Reset Bar to tell Lifeline that help has arrived.
The Personal Response Associate will contact the household to see if additional assistance is needed.
7.Once help is provided, Lifeline will contact the “People to Notify” you’ve designated, letting them know you needed help.
Service
Philips Lifeline 6900/6800/AT Series User’s Manual | 7 |