Mitel 5540 manual Call Handling, Keystroke Summary

Page 2

Call Handling

Answering a Call

•Lift the handset.

•Press the key

OR

•Press the [F1] to [F0] softkey to answer a specific call.

Multiple incoming calls

The C/W indicator on the screen tells you additional calls are waiting. You must transfer or disconnect the current call, or put it on hold, before answering a new call.

Transferring a Call

•Dial the destination number.

•Press the key to complete the transfer and discon- nect the call from the console.

Putting Calls On Hold

•Inform the caller that you are placing him or her on hold.

•Press the key.

If you need more Hold keys, press the

key, and then a

free Hold softkey.

 

Retrieving Held Calls

•Press the key used to put the call on hold.

For calls put on hold using the softkeys, press the

key,

and then the appropriate Hold softkey.

Using Voice mail

The console does not automatically send the tones voice mail systems require. You must turn on the tones each time you want to access the system.

•Dial the voice mail access code.

•Press the [Tones On] softkey.

•When you are finished with the system, press the [Tones Off] softkey.

Handling Recalls

External calls transferred to an extension but not answered within a specified time return to the console.

To answer a recall:

•Press the or [Recall] softkey .

•Inform the caller that the extension is busy or not answering.

•Do one of the following:

-Press the key to disconnect the caller.

-Press the [Redial DST] softkey to redial the same destination.

-Dial a new destination, and press the key.

If the recall is because the extension is busy, you can press the [Dest] softkey to obtain the following softkey options:

Press ...

To ...

 

 

[Override]

break into the busy extension

[Send Msg]

send a message waiting notification to the busy

 

extension

[Callback]

receive notification when the extension is free

[Send Msg]

sends a message waiting notification to the busy ext.

Release

camp the caller on the busy extension again

 

 

Correcting a Misdialed Number

•Press the key to erase the misdialed digits, and then dial the correct number.

OR

•Press the key, and then redial the number.

Setting up a Conference Call

•Start with a two-party call.

•Call a third party.

•Press the [Conference] softkey.

To speak privately with one party (split the conference):

•Press the [Source] softkey to speak to the first party or [Destination] to speak to the other party.

To connect the two parties and drop out of the conference:

•Press the key.

To release both parties without connecting them first:

•Press the key.

Keystroke Summary

Feature

Keystrokes

 

 

 

 

 

Advisory Msg - Set/Clear

 

 

 

Ext #

 

or

or

Alarm Messages - Read

 

 

 

 

 

 

 

Answer a Call

Lift handset

 

or

to

Speak to caller

 

Answer a Call While on Call

 

 

or

to end current call and answer first call waiting

 

OR

to

to answer specific call

 

 

 

OR place current call on

 

, then

or

to

Attendant Absent/Present

 

 

 

 

 

 

 

J=O=J

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Contents Console Components Call Handling Keystroke Summary=P=J Abbreviations Abb MeaningHotel/Motel Features
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5540 specifications

The Mitel 5540 is a powerful and versatile communication device designed for businesses looking to enhance their telecommunications capabilities. As part of Mitel’s extensive portfolio of unified communications solutions, the 5540 provides a wealth of features that cater to both small teams and large enterprises.

One of the main features of the Mitel 5540 is its robust call handling capabilities. With support for multiple lines, users can manage numerous calls efficiently while leveraging call waiting, transfer, and conferencing functionalities. The device also includes programmable keys, enabling quick access to frequently used features and contacts, which streamlines everyday communications.

The Mitel 5540 is built with advanced technologies that enhance user experience. It supports Voice over IP (VoIP), allowing for high-quality voice calls over the internet, reducing costs associated with traditional phone lines. Furthermore, the device is compatible with various Mitel solutions, such as MiCloud and Mitel’s UC capabilities, providing seamless integration into existing systems. This makes the Mitel 5540 an excellent choice for organizations looking to unify their communication strategies.

Another impressive characteristic of the Mitel 5540 is its intuitive user interface. The device features a clear, backlit display that makes navigation easy, even in low-light conditions. This is complemented by ergonomic design elements, ensuring that users can operate the device comfortably during long hours.

The Mitel 5540 also places a strong emphasis on security. With encryption support for VoIP calls and advanced authentication features, businesses can rest assured that their communications are protected from unauthorized access.

In addition, the device supports various connectivity options, including Ethernet and Wi-Fi, enabling flexibility in deployment across different work environments. Its scalability means that businesses can easily add more devices as they grow, making it a future-proof investment.

In summary, the Mitel 5540 stands out as a feature-rich communication solution that combines advanced technology, user-friendly design, and robust security. With its ability to enhance collaboration and streamline communications, it is an ideal choice for organizations aiming to improve their productivity and connectivity.
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