Mitel SUPERSET 4125, SUPERSET 4025, 5220 IP, 5020 IP manual Contents

Page 4

Getting Started
Introduction	3
Using a Headset	4
Logging In / Out	7
Queue Status
Queue Status at a Glance	11
Displaying a Group’s Queue Status	11
Displaying Reports	12
Scrolling Through Reports	13
About the SHIFT Key	15
AGENT STATUS
About Agent Status Keys	19
Agent Status at a Glance	19
Displaying an Agent’s Status	20
Displaying Agent Status Reports	21
About the Shift Key	22
AGENT MONITORING
About Agent Monitoring	27
Agent Help	29
REPORTS AND INDICATORS
Queue Status Reports	33
Agent Status Reports	34
Status Indicators	35
ADDITIONAL FEATURES
Some Additional Features	39

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Contents ACD Page Page Contents Getting Started Page You have easy access to information IntroductionSupervisor or senior supervisor? One or more agent groups?Using a Headset To Install a Headset no feature control switchTo Install a Headset with Feature Control Switch Enabling/Disabling Headset OperationHandling Calls with a Headset no Feature Control Switch Handling Calls with a Headset with Feature Control SwitchTo log Logging In / OutTo log out Page Queue Status Page Queue Status at a Glance Displaying a Group’s Queue StatusTo display queue status reports Displaying ReportsTo display agent status reports Which report at which key? Scrolling Through ReportsTo scroll through group status reports To scroll through agent status reports About the Shift Key An exampleNeed a reminder? Agent Status Page About Agent Status Keys Agent Status at a GlanceDisplaying an Agent’s Status Displaying Agent Status Reports To determine which report is available at which keyAgent None Need a reminder? Page Agent Monitoring Page Are your agents notified? About Agent MonitoringYou can just listen or you can join the conversation Few conditions To monitor an agentResponding to a Help request Agent HelpIf your telephone is busy Page Reports and Indicators Page Queue Status Reports Queue Status ReportsAgent Status Reports Status Indicators Key Status IndicatorsPage Additional Features Page Some Additional Features Setting up a 3-party conferencePlacing a call on hold Transferring a callMaking a directed

5020 IP, SUPERSET 4125, SUPERSET 4025, 5220 IP specifications

Mitel has been a prominent player in the telecommunications sector, and their range of IP phones exemplifies cutting-edge technology designed to enhance workplace communication. Among their popular models are the Mitel 5220 IP Phone, SuperSet 4025, SuperSet 4125, and the 5020 IP Phone, each designed to cater to different business needs with distinctive features and functionalities.

The Mitel 5220 IP Phone is a feature-rich device designed for office environments. It offers a large graphical display, making it easy to navigate through menus and access features. The phone supports VoIP technology, enabling high-definition voice calls, which enhances clarity and reduces background noise. Notably, the Mitel 5220 is equipped with programmable keys, allowing users to customize their experience and streamline daily operations. Additionally, it supports wideband audio, ensuring that calls are crystal clear.

The SuperSet 4025 is a versatile digital phone known for its reliability. This model features an easy-to-read LCD screen and programmable function keys that can be tailored to suit users’ specific needs. The SuperSet 4025 supports a variety of call management features like call forwarding, conferencing, and voicemail integration. Its ergonomic design ensures comfort during long conversations, making it a staple for professionals who rely on phone communication.

The SuperSet 4125 takes the capabilities of the 4025 even further. This model includes advanced features such as a larger display and enhanced audio quality, making it ideal for busy office environments. With additional programmable keys and support for headset connectivity, the SuperSet 4125 is perfect for users who require simultaneous call handling. It fosters productivity through features like call logs and quick access to essential services, streamlining communication workflows.

The Mitel 5020 IP Phone is tailored for those looking for a combination of basic functionality with robust performance. This model also features a large LCD display and supports VoIP technology for seamless integration into existing network infrastructure. Users can benefit from features like caller ID, multiple line appearances, and easy access to directory services. Its compact design is ideal for those with limited desk space, without compromising on essential features.

Overall, Mitel's IP phones and digital models, including the Mitel 5220, SuperSet 4025, SuperSet 4125, and 5020, reflect a commitment to enhancing communication in the workplace. Their blend of user-friendly interfaces, advanced call handling capabilities, and superior audio quality make them essential tools in modern business environments, supporting increased productivity and connectivity.