Mitel 5020 IP, 5220 IP manual Some Additional Features, Placing a call on hold, Transferring a call

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Some Additional Features

Instructions for performing commonly used features are given below.

Placing a call on hold:

1.Press the red HOLD key.

The status indicator of the held call flashes.

2.To retrieve the held call, press the line select key next to the flashing status indicator.

Transferring a call:

1.While on a call, press TRANS/CONF.

2.Dial the number of the third party.

3.Hang up -or-

Wait until the called party answers and then introduce the caller being transferred. After introducing the caller, hang up. If you receive busy tone or no answer, press CANCEL to return to the original call.

Setting up a 3-party conference:

1.While on a call, press TRANS/CONF.

2.Dial the number of the third party.

3.When the called party answers, introduce the conference.

4.Press TRANS/CONF to form the conference.

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Contents ACD Page Page Contents Getting Started Page One or more agent groups? You have easy access to informationIntroduction Supervisor or senior supervisor?To Install a Headset no feature control switch Using a HeadsetEnabling/Disabling Headset Operation To Install a Headset with Feature Control SwitchHandling Calls with a Headset with Feature Control Switch Handling Calls with a Headset no Feature Control SwitchTo log Logging In / OutTo log out Page Queue Status Page Displaying a Group’s Queue Status Queue Status at a GlanceTo display queue status reports Displaying ReportsTo display agent status reports Which report at which key? Scrolling Through ReportsTo scroll through group status reports To scroll through agent status reports An example About the Shift KeyNeed a reminder? Agent Status Page Agent Status at a Glance About Agent Status KeysDisplaying an Agent’s Status To determine which report is available at which key Displaying Agent Status ReportsAgent None Need a reminder? Page Agent Monitoring Page Are your agents notified? About Agent MonitoringYou can just listen or you can join the conversation To monitor an agent Few conditionsResponding to a Help request Agent HelpIf your telephone is busy Page Reports and Indicators Page Queue Status Reports Queue Status ReportsAgent Status Reports Key Status Indicators Status IndicatorsPage Additional Features Page Transferring a call Some Additional FeaturesSetting up a 3-party conference Placing a call on holdMaking a directed

5020 IP, SUPERSET 4125, SUPERSET 4025, 5220 IP specifications

Mitel has been a prominent player in the telecommunications sector, and their range of IP phones exemplifies cutting-edge technology designed to enhance workplace communication. Among their popular models are the Mitel 5220 IP Phone, SuperSet 4025, SuperSet 4125, and the 5020 IP Phone, each designed to cater to different business needs with distinctive features and functionalities.

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The SuperSet 4025 is a versatile digital phone known for its reliability. This model features an easy-to-read LCD screen and programmable function keys that can be tailored to suit users’ specific needs. The SuperSet 4025 supports a variety of call management features like call forwarding, conferencing, and voicemail integration. Its ergonomic design ensures comfort during long conversations, making it a staple for professionals who rely on phone communication.

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The Mitel 5020 IP Phone is tailored for those looking for a combination of basic functionality with robust performance. This model also features a large LCD display and supports VoIP technology for seamless integration into existing network infrastructure. Users can benefit from features like caller ID, multiple line appearances, and easy access to directory services. Its compact design is ideal for those with limited desk space, without compromising on essential features.

Overall, Mitel's IP phones and digital models, including the Mitel 5220, SuperSet 4025, SuperSet 4125, and 5020, reflect a commitment to enhancing communication in the workplace. Their blend of user-friendly interfaces, advanced call handling capabilities, and superior audio quality make them essential tools in modern business environments, supporting increased productivity and connectivity.