Mitel 5010 manual Call Handling, Hold, Transfer

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CALL HANDLING

Hold

To place a call on Hold:

zPress Hold.

To retrieve a call from Hold:

1.Lift the handset.

2.Press the flashing line key.

To retrieve a call from Hold at another station:

zPress the flashing line key. -OR-

Dial **1 and the number of the station that placed the call on Hold.

Transfer

To Transfer an active call:

1.Press TRANS/CONF.

2.Dial the number of the third party.

3.Do one of the following:

„To complete the Transfer, hang up.

„To announce the Transfer, wait for an answer, consult, and hang up.

„To cancel the Transfer, press CANCEL.

To transfer an active call during headset operation:

1.Press TRANS/CONF.

2.Dial the number of the third party.

3.To complete the Transfer, press the Release feature key.

-9-

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Contents IP Phone 3300 ICP Contents Call Handling About Your Phone Telephone status indicatorsFor Users on Resilient 3300 ICP Systems Tips for Your Comfort and SafetyDont cradle the handset Protect your hearingPage Customizing Your Phone Handset Receiver Volume ControlChanging Handsets Ringer ControlFeature Keys Speaker Volume ControlDisplay Contrast Control Language ChangeMake a call Making and Answering CallsAnswer a call RedialTo dial a stored Speed Call number Speed Call KeysTo store a Speed Call number On-Hook Dialing Speed Call PersonalAuto-Answer Hold Call HandlingTransfer Conference Split ConferenceSwap To leave a ConferenceTo program Call Forward Call ForwardTo turn Call Forward on and off once it has been programmed Call Forward Remote Call Forward Override Call Forward End ChainingMessaging Advisory Messaging Cancel All Callbacks Messaging Cancel CallbackMessaging Callback Account Codes Using Advanced FeaturesAttendant Call Hold Remote Retrieve To park an active call Call ParkTo retrieve a parked call Campon Call PickupDo Not Disturb Paging OverrideDirect Paging To answer a call when Auto Answer is disabled To enable Headset OperationTo disable Headset Operation Headset OperationTo turn Music on and off when the set is idle Headset Operation with Feature Control SwitchMusic To answer a callGroup Paging / Meet Me Answer To respond to a Group Page by using Meet Me AnswerTrunk Flash To make a GroupTo start recording while on a 2-party call Record a CallTo stop and save a recording To stop and erase a recordingTo log into a Hot Desking phone the phone must be idle Hot DeskingTo log out of Hot Desking phone the phone must be idle To remotely log out a Hot Desking phoneTo tag a malicious call Tag CallTo display the call history, and view call detail Call HistoryTo return a call To delete a particular call from the call log To delete all missed, answered, or outgoing call logs
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