Troubleshooting & FAQ, Hear crackling noises

The primary phone at this stage is B, as this is the last device you paired..

•Now reconnect phone A as described in your phone’s menu..

•Press the answer/end button on the headset to switch primary phone settings from B to A and vice-versa..

•Your headset will remember which phone you last used for an outgoing call and this will remain the primary device..

Troubleshooting & FAQ

I hear crackling noises:

•For the best audio quality, always wear your headset on the same side of the body as your mobile phone..

I cannot hear anything in my headset:

•Increase the volume in the headset..

•Ensure that the headset is paired with the phone (see pairing section of manual)..

•Make sure that the phone is connected to the headset – if it does not connect either from the phone’s Bluetooth menu or by tapping the answer/end button, follow the pairing instructions..

I am having pairing problems:

•You may have deleted your headset pairing connection in your mobile phone.. Follow the pairing instructions..

Will the Jabra JX20 PURA work with other Bluetooth equipment?

•The Jabra JX20 PURA is designed to work with Bluetooth mobile phones.. It can also work with other Bluetooth devices that are compliant with Bluetooth version 1.1 or higher and support a headset, hands-free and/or advance audio distribution profile..

I cannot use reject call, call on hold, redial or voice dialling:

•These features are dependent on the ability of your phone to support a hands-free profile.. Even if the hands-free profile is implemented, reject call, call hold and voice dialing are optional features which are not supported by all devices.. Please consult your device manual for details..

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Jabra JX20 Pura