How to Put a Call on Hold | Cisco Systems OL-10189-01 guide

Chapter 3 How to Use the Assistant Console to Handle Calls

How to Put a Call on Hold

To put a selected call on hold, choose one of the following options:

•Click the Hold call control button.

•Double-click on the connected call.

•Right-click on the call and choose Hold from the pop-up menu

•Choose Call > Hold from the menu bar.

•Use the associated keyboard shortcut.

How to Remove a Call from Hold

To take a selected call off of hold, choose one of the following options:

•Click the Resume call control button.

•Double-click on the held call.

•Right-click on the call and choose Resume from the pop-up menu

•Choose Call > Resume from the menu bar.

•Use the associated keyboard shortcut.

•Getting Started with the Assistant Console, page 2-3

•How to Use Keyboard Shortcuts, page 2-20

•How to Use the Assistant Console to Handle Calls, page 3-1

	Cisco Unified CallManager Assistant User Guide
3-4	OL-10189-01