Cisco Systems OL-10189-01 manual Handle Calls, How to Use the Assistant Console to

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C H A P T E R 3

How to Use the Assistant Console to

Handle Calls

You can use your mouse and keyboard to place, answer, transfer, end, and otherwise handle calls from the Assistant Console.

Note Make sure the call you want to handle is selected (highlighted) on the console. Call control buttons and menu items appear grayed-out (inactive) if they are not relevant to the selected call.

To learn more, refer to the following call-handling topics:

•How to Place a Call, page 3-2

•How to Answer a Call, page 3-3

•How to End a Call, page 3-3

•How to Put a Call on Hold, page 3-4

•How to Transfer a Call, page 3-5

•How to Set up a Conference Call, page 3-6

•How to Divert a Call to Another Number, page 3-7

•How to Send a Call to a Voice Messaging Service, page 3-9

 

 

Cisco Unified CallManager Assistant User Guide

 

 

 

 

 

 

OL-10189-01

 

 

3-1

 

 

 

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Contents Handle Calls How to Use the Assistant Console toRelated Topics How to Place a CallHow to End a Call How to Answer a CallHow to Remove a Call from Hold How to Put a Call on HoldTransfer How to Transfer a CallConsult Transfer Direct Transfer How to Set up a Conference CallHow to Divert a Call to Another Number Related Topic TipsHow to Send a Call to a Voice Messaging Service Related Topics
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