ClearOne comm CHAT 150 user manual Recovering from AN Interrupted Firmware Update

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RECOVERING FROM AN INTERRUPTED FIRMWARE UPDATE

If firmware programming was interrupted (such as by a power loss or an accidental cable disconnection), the Chat 150 might become unstable. The Chat 150 boots in generic mode and the Generic Mode screen appears (Figure 5.1).

FIGURE 5.1 Update Firmware Recovery Screen

Use the following procedure to recover from interrupted firmware updates and unexpected programming errors:

1.To recover from a programming error when the Chat 150 is not recognized by the Windows operating system, disconnect the USB 2.0 cable from the Chat 150, hold down the Mute button while recon- necting the Chat 150, and follow the on-screen instructions.

2.The Generic Mode recovery screen appears . To perform the firmware update, click the Update Firmware button (see the Update Firmware & Database section in Chapter 3: Using Chat 150 Configuration Software for detailed instructions).. The messages “Initializing” and “Recovering” appear above the progress bar, followed by the typical messages that appear during a firmware update. The update then continues to completion.

3.The Chat 150 also attempts to recover from a programming errors by booting up to Generic (DFU) mode. In this case, follow the on-screen instructions.

32Technical Services: 800.283.5936

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Contents USER’S Manual Table of Contents Recovering from an Interrupted Firmware Update Product Overview Service and SupportIntroduction Important Safety Information Unpacking Chat 150 ConfigurationsGetting Started Connecting Chat 150 to a TelephoneGetting Started Technical Services Click the Device Setup button on the Chat software Figure Connecting Chat 150 to a Video Conferencing Device, Step Connecting Chat 150 to a Video Conferencing DeviceOUT 12 Connecting Chat 150 to a Video Conferencing Device, Step 13 Connecting Chat 150 to a PC 16 Connecting Chat 150 to a PC Connecting Chat 150 to a PCInstalling Chat 150 Software Using Chat 150 Configuration SoftwareClick Next. The License Agreement screen appears Figure Using Chat 150 Configuration Software Technical Services ClearOne Chat Information Screen 11 Device Setup Screen Device Setup12 My Devices Screen MY DevicesCheck for Updates Automatic Updates Update Firmware & Database14 Update Screen Ready to Update 16 Update Warning Dialogs Select File Manual Firmware Update Advanced HelpAudio settings are as follows Advanced Database Using Chat 150 Configuration Software 25 Edit Database Record Dialog Click Clear to clear all entries in the log window Phone Breakout BOX Using ChatLED Indicators Volume UP/DOWN and Mute ButtonsCaring for Your Chat MaintenanceTroubleshooting Recovering from AN Interrupted Firmware Update Appendix SpecificationsCompliance Warranty