CHAPTER 3 | Common Questions |
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Tip
Look at the signal- strength bars in the connection icon in the title bar of any screen to see if you have a good data connection. More bars means a stronger connection.
Tip
If your computer was not connected to your corporate network during installation, the account is not set up and you need to set up the account again.
I went through the installation procedure, but I am not receiving any email messages in my BlackBerry Connect account. What should I do?
•Make sure the phone on your Treo 650 is turned on, and that you have a good data connection to your wireless carrier’s network.
Turning on the phone is different from waking up the screen on your Treo 650. If the phone is on,
a connection icon 
appears at the top of your Treo 650 screen. If this icon does not appear, you need to turn on the phone, as follows:
1.If your Treo 650 screen is dimmed, briefly press Power/End 
to wake up the screen.
2.If you see a Keyguard alert, press Center 
on the
3.Press and hold Power/End 
to turn on the phone.
•Check with your IT administrator to make sure that you have an account on your company’s BlackBerry Enterprise Server.
•If you recently established a data plan with your wireless carrier, note that it can take a day or longer for the plan to be activated. Check with your wireless carrier to see if your data plan is active.
•Make sure that the BlackBerry service is turned on.
•If you have not received any email since you set up your BlackBerry Connect account, note that this account does not push any old email messages to your Treo 650; only new messages existing on the BlackBerry Enterprise Server are pushed. Try sending a message to yourself at your work email address to test whether the account is receiving messages.
•If you previously had the BlackBerry desktop application installed on your computer, you need to remove the application before installing BlackBerry Connect. Delete the desktop application and repeat the BlackBerry Connect installation steps.
•If you cannot fix the problem by following the steps above, try to set up the BlackBerry Connect account again. On your computer, select Start, navigate to Programs, navigate to the Palm program group, and then select Set up BlackBerry Connect. Repeat the installation steps and then try sending or receiving email messages again.
BlackBerry Connect™ for the Palm® Treo™ 650 smart device | 13 |