FAQs
Q1) A window doesn’t appear after the CD-ROM is inserted.
A1)
Q2) What happens if my organizer’s memory is too full to download any files?
A2) Free up some memory by deleting old schedule files and any outdated files.
Q3) What happens if I stop the download in the middle of the transfer?
A3) Some files may have been copied to your organizer. You need to go to the application, filter by the appropriate category and delete what might have been entered.
Q4) I don’t want a file to go to a miscellaneous category; how can I free up a category?
A4) By default, a file will be downloaded to an unused category. If you have already used all of the categories, the file will be loaded under the MISC category. To reset a used category back to an unused category just rename it to the default.
Q5) What if there is an updated file? How can I delete the older file that is already on my organizer?
A5) The easiest way is to filter the list of files by category and then delete the outdated files. After the outdated files are deleted, load the updated file.
Q6) How will I know where to find a file on my organizer after it is downloaded?
A6) When you are downloading the file, the downloader main screen will tell you exactly where (Memo, Schedule, etc.) the file will be downloaded to.
Q7) When I click on a file I get a message that asks me what program I want to use to open the file. How do I resolve this?
A7) You have 1 of 2 problems. You may never have downloaded the downloader, or your downloader may be corrupt. On your PC, in the Control Panel, go to Add/Remove software and remove your existing downloader copy and
Q8) I cannot open the COM port on my PC.
A8) You have another program using the COM port. Check to see if Intellisync™ is running; if it is, close it.
Q9) I’m using Netscape® Navigator 4.0. When I click on a file I get an “Unknown File Type” error. What should I do?
A9) Occasionally Netscape Navigator 4.0 does not recognize the WZD extension and cannot run the downloader. Follow these steps to tell Netscape Navigator 4.0 what to do with your files (you only need to do this once):
1.When you get the “Unknown File Type” dialog box press the “Pick App...” button.
2.Click the “Browse” button and navigate to the folder where you installed the downloader and choose “Download.exe” from the file list. The default folder is C: Program Files Sharp.
3.Click OK.
4.In the Warning dialog box choose “Open
It” and deselect (remove the checkmark from) the “Always ask before opening this type of file” check box.
5.Click OK.
Once you do this, Netscape Navigator 4.0 will run the downloader when you select files to download. You will be able to download files directly into your organizer.
Q10) When I use the Memo Maker I get an “Invalid field name is found in this file” error message and no file is created.
A10) Your Windows® Regional Settings is using a character other than a comma as the list separator. To correct this go to Start, Settings, Control Panel.
Q11) I get a “This type of data is not supported by your organizer” error message when I try to download a file into my organizer.
A11) You are trying to download a file into an older series of organizer. The
•Intellisync is a trademark of Pumatech, Inc., that may be registered in some jurisdictions.
•Netscape and Netscape Navigator are registered trademarks of Netscape Communications Corporation in the United States and other countries.
•Windows is either a registered trademark or a trademark of Microsoft Corporation in the United States and/or other countries.
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©SHARP CORP. (MAY. '04 PROD.)