Personal Greetings

The options available in this menu will be determined by your System Administrator, and not all of them may be available to you. In the simplest systems, only a mailbox greeting will be available. Additional greetings may be accessible in more complex systems.

Your Personal Greeting will be played every time someone dials your extension and you do not answer.

You may record up to nine Personal Greetings, and you may assign any one of them to be active.

There are several different 'Call Coverage' conditions to which you may assign any of your nine greetings. This will allow different greetings to play depending on the type of call, or the condition of your telephone.

The Call Coverage conditions that you can assign specific greetings to are selected by the following digits:

1Primary No Answer Greeting

Used when in your office, away from your desk or during the period you are scheduled available.

This option is available only if the Administrator has assigned you the 'Basic Greeting' feature.

Example: “Hi this is John Smith. I'm sorry I am not available to answer your call. If someone else can help you, please enter the extension number now. Or, to leave me a message, press 1.”

2Busy Greeting

Used when talking to someone on your extension or the telephone at your Designated Location.

This option is available only if the Administrator has assigned you the 'Busy Greeting' feature.

Example: “Hi, this is John Smith. I'm on another line right now. Please choose from the following options.”

3Call Blocking Greeting

Used while Call Blocking is enabled.

This option is available only if the Administrator has assigned you the 'Call Blocking' feature.

Example: “Hi, this is John Smith. Sorry I missed your call, but I'm going to be out of the office for the next few hours. Please choose from the following options.”

4Night Greeting

Used during the time period you are NOT scheduled available, usually after business hours during the evening and at night.

This option is available only if the Administrator has assigned you the 'Auto Night Intercept' feature.

Example: “Hi, this is John Smith. I've left the office for the evening. Please choose from the following options.”

5Call Screening Greeting

Used while Call Screening is enabled, you REJECT a caller after listening to the caller's record name.

This option is available only if the Administrator has assigned you the 'Call Screening' feature.

Example: “Hi, this is John Smith. I'm sorry, but I just cannot speak with you at this time. Please choose from the following options.”

You may also edit each one of the greetings (1-9).

6Edit Personal Greetings

Follow the instructions to record your greeting message. When you are done recording your message, you will be able to listen to the message you recorded, save the message you recorded and return to the previous menu, record the message again, or exit without saving the message.

Note: If you record only the greeting assigned to the No-Answer Call Coverage Condition, then that greeting will play to callers for all Call Coverage Conditions (No-Answer, Busy, Blocked, Night, and Rejected Caller). In this case, the salu- tation part of the greeting should be very general.

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