VTech CS6114 Charge light is off, Telephone does not ring when there is an incoming call

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Appendix

Troubleshooting

The battery does not charge in the handset or the handset battery does not accept charge.

Make sure the handset is placed in the telephone base correctly. The CHARGE light on the handset should be on.

Remove and install the battery again, then charge for up to 16 hours.

If the handset is in the telephone base but the CHARGE light on the handset is not on, refer to The charge light is off below.

If the battery is completely depleted, it may take up to 30 minutes to charge the handset before Low battery appears on the screen (page 4).

Purchase a new battery. Refer to the Battery section (page 25).

The CHARGE light is off.

Clean the charging contacts on the handset and telephone base each month with a pencil eraser or a dry non-abrasive fabric.

Make sure the power adapter and telephone line cord are plugged in correctly and securely.

Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one minute for the handset and telephone base to reset.

The telephone does not ring when there is an incoming call.

Make sure the handset ringer volume is not set to off (page 7).

Make sure the telephone line cord and power adapter are plugged in properly (page 2).

The handset may be too far from the telephone base. Move it closer to the telephone base.

There may be too many extension phones on the telephone line to allow all of them to ring simultaneously. Unplug some of them.

If other telephones in your home are having the same problem, the problem is in the wiring or local telephone service. Contact your telephone service provider (charges may apply).

Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

Test a working telephone at the telephone wall jack. If another telephone has the same problem, the problem is in the telephone wall jack. Contact your telephone service provider (charges may apply).

The telephone line cord may be defective. Install a new telephone line cord.

Remove and install the battery again and place the handset in the telephone base.

Wait for the handset to synchronize with the telephone base. Allow up to one minute for this to take place.

My handset beeps and is not performing normally.

Make sure the power cord is securely plugged into the telephone base. Plug the telephone base into a different working electrical outlet not controlled by a wall switch.

Move the handset closer to the telephone base. It may be out of range.

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Contents Online user’s manual Congratulations Table of contents Parts checklist Getting startedTelephone base installation Wall mountingBattery installation ChargeBattery charging Telephone base layoutHandset layout CID/VOLMENU/SELECT Ringer volume Telephone settingsUsing the menu Ringer toneLCD language To change the settingTo manually turn off these indicators Clear voicemailKey tone Set date and timeDial mode Home area codeWebsite Telephone operation Temporary ringer silencing Temporary tone dialingFind handset Chain dialing Redial listReview the redial list Dial a redial entry Delete a redial entryDirectory Add a directory entry Character chart Review the directoryTo search the directory Edit a directory entry Alphabetical searchDial a directory entry To start an alphabetical searchDelete a directory entry About caller IDInformation about caller ID with call waiting Missed call indicator Call logMemory match Review the call logView dialing options Dial a call log number Save a call log entry to the directoryDelete the call log entries Call log display screen messagesAppendix Display screen messagesTelephone base light Handset and telephone base indicatorsHandset light Handset screen iconsBattery Battery needs charging whenMy telephone does not work at all TroubleshootingLow battery shows on the handset screen There is no dial toneTelephone does not ring when there is an incoming call Charge light is offMy handset beeps and is not performing normally Hear other calls when using the telephone My caller ID features are not working properlyHear noise on the cordless handset and the keys do not work Out of range or no pwr at base shows on the handset screen Cannot retrieve voicemail messagesCommon cure for electronic equipment Important safety instructions Precautions for users of implanted cardiac pacemakers MaintenanceOperating range About cordless telephones Rbrc sealWarranty What does this limited warranty cover?FCC Part FCC Part 68 and Acta Technical specifications Index Index
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