Introduction, Making Calls | Avaya 40DHB0002UKAE instruction

This guide was downloaded from

www.lbvd.co.uk

IP Office

Telephone User's Guide

Introduction

These instructions are for the system's default configuration. They assume that you are using the default feature codes. It also assumes that you have full access to all features and the public telephone network.

Making Calls

Internal Calls: To make a call to another extension, simply dial the number. If the number is busy, you can use Ring Back When Free as below:

1.Dial any digit and hang up.

2.When the extension you called is free, your phone will ring (a burst of three rings).

3.Lift the handset and the extension is called automatically.

External calls: To make an external call, either dial the number (there is no need to an external call prefix to get an outside line) or use a speed dial code (contact your system manager for a list of your speed codes).

If you hear busy tone whilst dialling, then the call may be barred. Your system manager can bar certain calls, such as those to premium rate numbers and international calls

Answering Calls

Ringing at your own extension: Simply pick up the handset; internal calls have a single ring cadence, external calls have a double ring cadence.

Ringing at another extension: You can answer from your own phone by using Call Pick-Up; lift your handset and dial:

–*30 to answer a call ringing anywhere.

–*31 to answer a call within your group.

–*32*201# to answer the call for a particular extension, in this example 201.

Note that if your phone rings for any longer than a specified period (15 seconds in default), any re-direction feature that you have activated, such as voicemail or call forwarding, will come into effect.

Transferring Calls

To transfer a call to another extension, press the R button to get dial tone and put your current caller on hold. Dial the other extension number; you can either hang up when it rings or wait until the other extension answers.

You can use R to return to the held caller if the call is not answered or the extension is busy. If the caller wishes to wait until the busy extension is free, the call can be queued to that extension as follow:

–Press R to place the caller on hold and press R again, to obtain dial tone.

–Dial *33*201# to queue the held caller against extension 201.

IP Office – User's Guide	Page 1
40DHB0002UKAE	Issue 2 (9/11/2001)