Avaya 15-601075 manual Hold, Messages, To put an existing call on hold, To return to the held call

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2.9 Hold

You can put a call on hold to gather information, or to answer a second call. If a second call arrives you will here a short ring and the flashing symbol will appear next to the Call Appearance key.

To put an existing call on hold:

1.Press HOLD. The symbol changes to ; showing that the line is on hold.

2.To answer the second call, press the Call Appearance button with against it. The symbol changes to ; showing that the line is connected.

To return to the held call:

1.If you have a call in progress, then first put that call on hold as above.

2.To retrieve a held call, press the Call Appearance button with against it.

Notes

After hold timeout (defined by your system administrator), you are reminded that you have a call on hold The phone will give a short ring and symbol is displayed for a short period.

If the system feature AutoHold is on (consult your system administrator) then you can hold an active call () by pressing the second call’s (). If AutoHold is off, then pressing the second call’s () will drop the first call.

To transfer a held call, see Transfer

14.

2.10 Messages

MESSAGES is used to access the voicemail system (if installed). Once pressed, the prompts given will depend on the type of voicemail system. For further details, refer to the Mailbox User Guides provided for the different voicemail systems supported by IP Office.

The message lamp at the top of the phone stays lit when there are new messages in your mailbox or in any other mailbox for which you have been configured to receive "Message Waiting Indication".

Note

The lamp also flashes when the phone rings, irrespective of whether you have new messages waiting to be read.

2402/5402 Phone

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IP Office

15-601075 Issue 05a (16 July 2009)

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Contents IP Office 2402/5402 Phone IP Office Contents Page Chapter Telephone Page Call Handling Buttons ∙ Hold ∙ DropCall Appearance Keys Incoming CallConnected On HoldLogging On Logging OffDisplay No UserPersonalized Ring Chapter Call Handling Default ringing cadences are Answering a CallTo answer an incoming call To answer a call at another extensionTo make a call using the handset To make a call using the speaker Press SpeakerMaking a Call Clearing a CallTransfer ConferenceTo add another party to a call To switch off your handset microphone SpeakerRedial MuteHold MessagesTo put an existing call on hold To return to the held callChapter System Features Call Forwarding Following options are available for call forwardingTo use Follow-Me-Here from another extension Diverting CallsTo use Follow-Me-To from your home extension Voicemail Do Not DisturbFollowing options are available for voicemail Private Call Parking CallsTo park a call to be picked up by any extension To Park a call to your local extensionDefault Feature Codes Index Page 2402/5402 Phone IP Office 2402/5402 Phone IP Office