Common Phone Tasks
Place a call | Go |
| after dialing a number. |
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Redial a number | Press Redial. |
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Switch to handset | Pick up the handset. |
during a call |
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Switch to speaker or Press 
or 
, headset during a call then hang up the handset.
Mute and 
. call
View call history | Press | > Call |
| History. |
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Hold and resume a | Press | , to hold. |
call | Press Resume to resume | |
| the held call. |
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Transfer a call to new Press 
, enter the
numbernumber, then press it again.
Place an intercom | Press the Intercom button, | |
call | then enter a number if | |
| necessary. Speak after you | |
| hear the tone. | |
|
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Start a standard | Press | , dial the |
conference call | participant, then press it | |
| again. |
|
| ||
Silence the ring for an Press the Volume button | ||
incoming call | down once. |
|
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QUICK REFERENCE
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
Softkeys
Phone Screen Icons
Buttons
Common Phone Tasks
Softkeys
All Calls | Lists all missed, placed, and |
| received calls. |
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Answer | Answer a call. |
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Apply | Confirm a ringtone selection. |
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Call | Initiate a call. |
|
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Callback | Receive notification when a busy |
| extension becomes available. |
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Cancel | Cancel an action or exit a screen |
| without applying changes. |
|
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Clear | Clear all values. |
|
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Delete | Delete an entry from Call History. |
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Del Call | Delete a call from Call History. |
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Details | Opens the Details for a multiparty |
| call in the Missed, Placed, and |
| Received Call records. |
|
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Dial | Dial a selected number. |
|
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Divert | Send or redirect a call to voicemail |
| or to a predetermined phone |
| number. |
|
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Edit | Modify a name or email address. |
|
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EditDial | Modify a number. |
|
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Exit | Return to the previous screen. |
|
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Fwd | Setup/cancel call forwarding. |
All/Fwd |
|
OFF |
|
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GPickup | Answer a call that is ringing in |
| another group or on another line. |
|
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Log Out | Sign out of Personal Directory. |
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Meet Me | Host a Meet Me conference call. |
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Missed | Open the record of missed calls. |
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more | Display additional softkeys. |
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