C H A P T E R 21
Resetting Passwords and PINs
You can reset the password that users use when they log on to the Cisco Unified IP Phone User Options window. You can also reset the PINs for the extension mobility feature that users use when they log in to Cisco Unified IP Phones. Use this action when you must reset a group of users to a default password or to a default PIN without updating any other attributes.
Resetting Passwords and PINs
You have two ways to choose users for resetting passwords and PINs:
•Using Query to Reset User Password and PIN, page
•Using a Custom File to Reset User Password and PIN, page
Using Query to Reset User Password and PIN
To use a query to locate users and reset passwords and PINs to a default value, use the following procedure.
Procedure
Step 1 Choose Bulk Administration > Users > Reset Password/PIN > Query.
The Reset Password/PIN for Users Query window displays.
Step 2 To locate the users that you want to reset, define the query filter.
Step 3 From the first Find User where
•User ID
•First Name
•Middle Name
•Last Name
•Manager
•Department
From the second Find User where
•begins with
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