Directory Transfer, Busy Monitored Line

Directory Transfer

You can transfer a caller to a selected directory number. To transfer a call directly to a selected directory number, use the following method:

1.Obtain dial tone.

2.Choose one of the following:

•Press line button 22 if it is configured as Directories (default).

•Press the Applications line button 24 and either navigate to Directories or press keypad digit 2.

3.Search for the requested name.

4.When the requested name is selected in the Directory, press the Dial soft key.

5.Press the Transfer button.

Busy Monitored Line

To transfer a call to a busy monitored line, press the transfer button and then the line button.

Divert Incoming Calls

To forward any incoming call to the call forward destination for each line configured on the phone, for example forward to voice mail, press the DND key.

Note If the call-forward destination is not set, pressing the DND soft key disables the ringer.

Park a Call

Call park allows a phone user to place a call on hold at a designated parking spot from which the call can be retrieved by anyone on the system.

To park a call, press the Park soft key. The Cisco Unified Communications Manager Express system automatically selects an available call part slot and displays the number on the Cisco Unified IP phone screen.

To park a call to a specific call part slot, press the transfer button followed by the call part slot number provided by your system administrator.

To retrieve a parked call, use one of the following methods:

•Dial the call part slot number.

•If your phone receives a call park notification, press the PickUp soft key followed by the asterisk (*).

•Press the PickUp soft key followed by the call part slot number.

Note Contact your system administrator for available call park directory numbers.

Call-Blocking (Toll Bar) Override

Call blocking prevents unauthorized use of phones. It is implemented by matching a pattern of specified digits during a specified time and day of week or date. The call-blocking override feature allows individual phone users to override the call blocking that has been defined.

To place calls when call-blocking is enabled, use the following method:

1.Press the Login soft key on the Cisco Unified IP phone.

2.Enter the PIN that is associated with the phone.

Note Contact your local system administrator for your personal identification number (PIN).