Aastra Telecom 480I CT manual Troubleshooting Parameters

Page 397

Configuration Parameters

Troubleshooting Parameters

Troubleshooting Parameters

The following parameters in this section allow the system admininstrator to set logging and support settings for troubleshooting purposes.

Parameter –	Aastra Web UI	Advanced Settings->Troubleshooting
log ip	Configuration Files	aastra.cfg, <mac>.cfg

Description	Specifies the IP address for which to save log files for troubleshooting
	purposes.

Format	IP address

Default Value	0.0.0.0

Range	Not Applicable

Example	log ip: 192.168.3.2


Parameter –	Aastra Web UI	Advanced Settings->Troubleshooting
log port	Configuration Files	aastra.cfg, <mac>.cfg

Description	Specifies the IP port to use to save log files for troubleshooting purposes.
	This is the IP port that transmits information from the IP phone to the IP
	address location.

Format	Integer

Default Value	0

Range	Any valid IP port

Example	log port: 2

Appendix A

41-001129-00 Rev 09, Release 1.4.1

A-107

Image 397

Contents SIP IP Phone Page Software License Agreement Page Contents Contents Chapter Operational Features Chapter Advanced Operational Features Chapter Troubleshooting Appendix B Configuration Server Setup Appendix C Configuring the IP Phone At the Asterisk IP PBX Limited Warranty Introduction About this guideAudience Other Documentation For Go to Chapters and appendixes in this guidePage Topics About this chapterTopic Description IP Phone ModelsReferences 480i 480i CT Softkeys, 9 LinesInstallation Considerations Firmware Installation InformationInstallation Requirements Reference Configuration Server RequirementIP Phone Associated Model Firmware Firmware and Configuration FilesConfiguration Methods Configuration File PrecedenceStep Action Installing the Firmware/Configuration FilesConfiguration Interface Methods Options Key IP Phone UI9133i 9112i Options KeyOptions Key 480i/480i CTFrom the 480i/480iCT Using the Options KeyFrom the 480i CT handset From the 9112iAastra Web UI Accessing the Aastra Web UIStatus Operation Basic SettingsAdvanced Settings Enabling/Disabling the Aastra Web UI To disable the Aastra Web UIPage Administrator Options IP Phone Administrator Guide About this chapter Phone Status-Factory Default Network SIP Settings Reference Administrator Level OptionsIP Phone UI Options Restore to Factory Defaults Configuration File OptionsAastra Web UI Options Using the Configuration Files Phone Status via IP Phone UI Phone Status9112i 9133iiNetwork Port 9112i only 480i/480i CTNetwork Port 1 and Port 2 9133i only Firmware VersionAll Defaults Config Only Factory Default admin onlyPhone Status via Aastra Web UI Network Satus Factory Default FeatureHardware Information Firmware InformationBasic Preferences Aastra Web UI Priority Alerting Key MappingDirected Call Pickup ReferencesNetwork Basic Network SettingsIP Address Subnet MaskAdvanced Network Settings SIP Settings Type of Service ToS, DscpBasic SIP Authentication Settings Advanced SIP Settings Basic SIP Network SettingsTimer 1 and Timer Session TimerTransaction timer The amount of time, Registration Retry TimerBLF Subscription Period RTP SettingsRTP Port Force RFC2833 Out-of-Band DtmfDtmf Method Line SettingsSilence Suppression XML Configuration Server Settings Time 24-hour Firmware Update FeaturesXML Push Server List Configuring the IP Phones Network Time Servers Overview Dhcp Basic Network SettingsSelect Network Settings For 480i/480i CT Select Network Configuring DhcpFor 9112i/9133i For 480i/480i CTAastra Web UI Configuring Network Settings Manually Select DNS and enter a Primary and/or Secondary DNS server Configuring the IP Phones Configuring the Configuration Server Protocol Configuration Server ProtocolConfiguration Server Protocol Select Primary Tftp Select FTP PasswordSelect FTP Server Select FTP UsernameStep Action Click on Advanced Settings-Configuration Server Select Operation-Reset and click Network Address Translation NAT Advanced Network SettingsNortel Proxy/Registrar NAT router configurationSBC or ALG proxy/registrar Other proxy/registrarsSelect SIP Settings Configuring Nortel NAT optionalSelect NAT Enabled Nortel Networks NATConfiguring the IP Phones Configuring NAT Address and Port optional Select NAT Settings Phones Virtual LAN optional Configuring the IP Phones Dscp Range/VLAN Priority Mapping Dscp Range/VLAN Priority Configuring Type of Service ToS/DSCP optionalSelect Phone Status Select Network Select Type of ServiceConfiguringtheIPPhones Select Network Configuring Vlan optionalSelect Priority To set Vlan ID and priority for PortSelect Passthrough To set Vlan ID and priority for Port 1 passthrough portStep Action Click on Advanced Settings-Network-VLAN Click To save your changes Network Time Servers Configuring NTP Servers optionalSelect Time and Date Select Time Server Step Action For 9112i/9133i Feature Method of configuration Setting Time/Date on IP PhonesSelect Time and Date Select Set Time Set Time and Time FormatSelect Time Format Set Date and Date FormatSet Time Zone Select Date FormatSelect Time Zone Select Daylight Savings Set Daylight Savings TimeConfiguration File Parameters Aastra Web UI Parameters Session Initiation Protocol SIP SettingsSIP Global Authentication Parameters SIP Global ParametersSIP Per-Line Parameters SIP Per-Line Authentication ParametersSIP Precedence Example How it Works Backup Proxy/Registrar SupportSIP Server SRV Lookup Configuring Basic SIP Settings optonal Configuring Configuring the IP Phones To configure SIP authentication settings To configure SIP network settings Configuring Advanced SIP Settings optional Configuring the IP Phones Step ConfiguringRTP Port Real-time Transport Protocol RTP SettingsBasic Codecs Bit Rate Algorithm Packetizatio Silence Time Suppression Default Codec SettingsCustomized Codec Preference List Customized Codec SettingsAttribute Value Dtmf Method Out-of-Band DtmfSilence Suppression Configuring RTP Features Enter an RTP Port Base in the RTP Port field. Default is Line N PhonesOperational Features Features Operational Features Missed Calls Indicator Feature Description Last Call Return lcrXML Customized Services AdjustmentsLanguage Feature Description Call Waiting ToneProcedures User PasswordsSelect User Password Click on Operation-User Password Procedure Administrator PasswordsHard Keys Redial disabled Conference disabled Call transfer disabledEnabling/Disabling Redial, Xfer, and Conf Keys Using Redial Key for Last Number Redial Setting Redial and Conf Keys as SpeedialsClick on Operation-Reset Click on Basic Settings-PreferencesSoftkeys/Programmable Keys State-Based Softkeys 480i/480i CT only SoftkeyN states Softkey Idle Connected Configuration Example480i 480i CT 9112i 9133i For the 480i/480i CT Configuring Softkeys and Programmable KeysClick on Operation-Softkeys and XML For the 9112i/9133i Restart Phone field click To restart the IP phone 480i Cordless CT Feature Keys Error ** Session expired, Please reload Feature Key Programming GuidelinesClick on Operation-Handset Keys Programming Feature KeysList Suppressing Dtmf Playback Configuring Suppression of Dtmf PlaybackClick on Basic Settings-Preferences-General Example BLF Setting For use with AsteriskBLF\List Setting BroadSoft BLF Configuration Asterisk BLF ConfigurationReference On the 480i/480iCT Configuring BLFsClick on Operation-Programmable Keys Operational Features 480i/480i CT/9133i Directed Call Pickup BLF Call InterceptionConfiguring Directed Call Pickup Click on Operation-Reset BLF Subscription Period 480i/480i CT/9133i Configuring BLF Subscription PeriodFeaturesOperational Do Not Disturb DND Configuring DNDClick on Operation-Programmable Keys Bridged Line Appearance BLA 480i/480i CT/9133i only Line Mode Phone Number BLA Number Configuring BLAGlobal BLA IP Phone Model Possible # of BLA LinesFor Sylantro Server Per-Line BLAConfiguring Global BLA For global configuration of BLA Click on Advanced Settings-Line N For per-line configuration of BLAPark Calls/Pick Up Parked Calls Using a BLA Line on the IP PhonePark/Pickup Call Server Configuration Values Park/Pickup Static Configuration 480i/480i CT onlyServer Park Values Pickup Values Aasterisk Sylantro BroadWorks480i/480i CT only Configuring Park /Pickup using Static ConfigurationOn 480i/480i CT Park/Pickup Programmable ConfigurationOn 9112i/9133i Server Park Configuration Pickup Configuration Programmable Configuration Using Configuration FilesModel 480i/480 CT Examples Model 9112i Examples Model 9133i ExamplesServer Configuration Values on Programmable Configuration Using the Aastra Web UIAastra Web UI For the 480i CT Handset Click on Operation-Programmable Keys i Screen For Parking a Call Using the Park Call/Pickup Parked Call FeaturePicking up a Parked Call Last Call Return lcr Sylantro Servers only Configuring Last Call ReturnHow it works Operational Features For the 480i CT Handset Pick a hard key to configure for Last Call Return Operational Features Call Forwarding Call forward disabled Enabling/Disabling the Ability to Configure Call ForwardingIP Phone Model Available Lines for Call Forwarding Configuring Call Forwarding Configuration Method for Call ForwardingFor global configuration of call fowarding For 9112i/9133i Select Call FowardFeatures Click on Basic Settings-Call Forward i/480i CT/9133i Screens For global configuration of call fowarding Forwarded Valid values are 1 to Click To save your changes Callers List Using the Callers List Callers list disabledEnabling/Disabling Callers List For the 9112i/9133i Click on Operation-Directory Downloading the Callers ListEnabling/Disabling Missed Calls Indicator Missed Calls IndicatorMissed calls indicator disabled Accessing and Clearing Missed Calls Directory List Enabling/Disabling Directory List Directory disabledCharacter Description Server to IP Phone DownloadDirectory List Limitations Server to IP Phone Download BehaviorDirectory List Limitations For the 480i CT Using the Directory ListTo exit the Directory List, press the Quit softkey Downloading from the IP Phone to the Server Downloading from the Server to the IP PhoneFeatures Sip lineN vmail Configuring Voicemail 480i/480i CT onlySip line1 vmail *97 Sip line2 vmail *95 Using Voicemail 480i480i CT only Creating Customized XML Services on the IP Phones XML Customized ServicesEnabling/Disabling a Beep for Status Message Displays Status Scroll Delay seconds via the Aastra Web UI Scroll Delay Option for Status MessagesXML Object Requests from IP Phone Xml application URI Xml application titleXML Push Requests Configuring for XML on the IP Phone Example XML ConfigurationAastra Web UI Restart Phone field click Click on Operation-Programmable Keys i Screen 9133i Screen Applicable field Select Custom Features Using the XML Customized ServiceXML Action URIs You dial out the number 5551212, the phone executes a GET on Configuring XML Action URIs Http//10.50.10.140/startup Click on Advanced Settings-Action URIHttp//10.50.10.140/outgoing.php?number=$$REMOTENUMBER$$ XML Softkey URI Configuring XML Softkey URIs Http//10.50.10.140/script.pl?name=$$SIPUSERNAME$$ AastraRev 09, Release 105 Operational Features SIP Local Dial Plan Symbol DescriptionPrefix Dialing Dial Plan ExampleSIP Dial Plan Terminator ExampleConfiguring the SIP Local Dial Plan Optional for all models Outgoing Intercom Calls Incoming/Outgoing Intercom with Auto-AnswerIncoming Intercom Calls Outgoing intercom settings Configuring Intercom Calls and Auto-AnswerIncoming intercom settings Rev 09, Release 115 Parameter Description Headset tx gain Audio Transmit and Receive Gain AdjustmentsHeadset sidetone gain Handset tx gainAudio mode Configuring Audio Transmit and Receive Gain AdjustmentsParameter Description Handsfree tx gainRing Tones and Tone Sets Ring Tone Settings TableRing Tones IP Phone UIAastra Web UI Ring Tone Sets For global configuration only For 9112i/9133i Configuring Ring Tones and Tone SetsSelect Set Ring Tone For 9112i/9133i Press Set For 480i/480i CT Press DoneFor global configuration For per-line configuration How Priority Alerting Works Priority AlertingAsterisk/Broadworks Sesrver Ring Tone Keywords Sylantro Sesrver Ring Tone Keywords Ring Tone PatternsCall Criteria Bellcore Tones Call criteria Bellcore tones for each call criteria Ring Tone Pattern Sylantro ServersDuration Bellcore Tone Pattern Cadence Standard Minimum Nominal MaximumBellcore-dr2 Bellcore-dr3Call Waiting Tones For Sylantro Servers Configuring Priority AlertingSelect a ring tone pattern for each of the following fields Stuttered Dial Tone Configuring Stuttered Dial ToneRestart Phone field click to restart the IP phone 132 Call Waiting Tone Configuring Call Waiting ToneRestart Phone field click to restart the IP phone 134 Language Configuring LanguageLanguage language to set Press Enter and then press Set to confirm the change Advanced Operational Features Advanced Operational Features MAC Address/Line Number in Register Messages Configuring the MAC address/Line Number in Register MessageSip send mac Sip send line Advanced SIP Message Sequence for Blind Transfer Configuring SIP Message Sequence for Blind TransferSip update callerid Update Caller ID During a CallConfiguring Update Caller ID During a Call Force web recovery mode disabled Boot Sequence Recovery ModeMax boot count Configuring Boot Sequence Recovery ModeAuto-discovery Using mDNS Single Call Restriction 480i CT only Configuring Single Call RestrictionFeaturesOperational Encryption and the IP Phone Encryption and the IP Phone Configuration File Encryption MethodTo encrypt the IP phone configuration files Procedure to Encrypt/Decrypt Configuration FilesExample \ anacrypt Page Firmware Upgrade Upgrading the Firmware Manual Firmware Update Tftp onlyStep Action Click on Advanced Settings-Firmware Update Select Phone Status Select Restart Phone Manual Firmware and Configuration File UpdateStep Action Click on Operation-Reset Mode Time Automatic Update auto-resyncAuto-resync mode Auto-resync time Configuring Automatic Update Select the auto-resync mode from the Mode field Reference Page Troubleshooting Log Settings TroubleshootingSupport Information Advanced Settings-Troubleshooting-Log SettingsStep Action Click on Advanced Settings-Troubleshooting Performing Troubleshooting TasksTo set log settings Local.cfg field To perform support tasksGet server.cfg field Show Task Stack Status fieldWhy does my phone display Application missing? Troubleshooting SolutionsWhy does my phone display Bad Encrypted Config? Why does my phone display the No Service message?Reason FixTroubleshooting How do I restart the IP phone? Click Click OK at the confirmation prompt Select Restore Defaults How do I set the IP phone to factory default?Select Factory Default To restore all factory defaultsRestore to Factory Defaults field, click Remove Local Configuration Settings field, click Step Action Click on Operation-User Password How to reset a user’s password?Troubleshooting Page About this appendix Appendix aIP Phone Administrator Guide About this appendix Topic Setting Parameters in Configuration Files Default Value Range Example Network SettingsOperational, Basic, and Advanced Parameters Parameter IP phone UISubnet mask Default gateway Parameter Configuration Files Password SettingsDefault Value Range Parameter Configuration Filesaastra.cfg, mac.cfg Aastra Web UI SettingsTftp server Use alternative tftp server Ftp username Parameter http path Description Format Default Value Range Example IP phone UIParameter Aastra Web UI Parameter auto resync time Description Format Default Value Range Example Aastra Web UIType of Service ToS/DSCP Settings Virtual Local Area Network Vlan Settings Dscp Priority Priority non-ip Network Address Translation NAT Settings Sip nortel nat timer Time Server Settings Parameter time server2 Time and Date Settings Parameter dst config Time Zone Name Time Zone Code Time Zone Name/Time Zone Code TableNST HKS PES VA-Vatican Range For 480i/480i CT SIP Local Dial Plan Settings1X+#,9 Parameter sip dial planSip dial plan terminator SIP Global Authentication Settings SIP Basic, Global SettingsParameter sip display name Sip bla number SIP Global Network Settings Sip backup proxy ip Sip outbound proxy port Sip registrar port Sip backup registrar port SIP Per-Line Authentication Settings SIP Basic, Per-Line SettingsSip lineN display name Sip lineN password Parameter Sip lineN mode SIP Per-Line Network Settings Sip linex backup proxy ip Sip lineN outbound proxy port Sip lineN registrar port Sip linex backup registrar port Range Example Advanced SIP SettingsDescription Format Default Value Range Example Parameter sip session timerSip T2 timer Sip transport protocol Transport Protocol Sip registration timeout retry RTP, Codec, Dtmf Global Settings Silsupp PayloadParameter sip dtmf method Dtmf Per-Line SettingsSilence Suppression Settings Voicemail Settings Directory Settings Call Forward Settings Callers List SettingsMissed Calls Indicator Settings XML Settings Xml application post list Xml status scroll delay Action URI Settings $$REMOTENUMBER$$ $$SIPUSERNAME$$ Parameter action uri incomingAction uri offhook Range Aastra Web UI & IP Phone UI Ring Tone and Tone Set Global SettingsRing Tone Per-Line Settings Call Waiting Tone Setting Stuttered Dial Tone SettingFor Sylantro Server only Priority Alert SettingsParameter alert community Alert community Parameter alert external Alert group Parameter language IP Phone UI Language SettingsSuppress Dtmf Playback Settings Outgoing Intercom Settings 480i/480i CT only Intercom and Auto-Answer SettingsDefault Value For Aastra Web UI For Configuration FilesSip intercom prefix code Incoming Intercom Settings Audio Transmit and Receive Gain Adjustment Settings Handset sidetone gain Handsfree tx gain Directed Call Pickup BLF Call Interception Settings BLF Subscription Period Settings Hard Key Parameters Hard Key Parameters Parameter map conf key to Softkey/Programmable Key Parameters Softkey Settings for 480i and 480i CT Line BLF XML Parameter softkeyN labelSoftkeyN value Format Default Value Range Example Aastra Web UI For softkey type Park For softkey type FlashIncoming OutgoingProgrammable Key Settings for 9112i PrgkeyN value Description ParameterMAC Address/Line Number Advanced Operational ParametersBlind Transfer Setting Appendix Update Caller ID SettingSingle Call Restriction Troubleshooting Parameters IP Phone Administrator Guide Troubleshooting Parameters Rev 09, Release 109 Time Zone Name Time Zone Code NST HKS PES VA-Vatican Appendix B Tftp Server Set-up Configuration Server Protocol SetupConfiguration Server Protocol Setup Page Appendix C IP Phone at the Asterisk IP PBX Name/username Host Mask Port Exten 1234,1,DialSIP/phone1,20Phone1/phone1192.168.1.1D 255.255.255.255 5060 Unmonitored Page Appendix D 480i Sample Configuration File Sample Configuration FilesSample Configuration Files # Time Server Settings ## ===================== # Configuration Server Settings ## = = = = = = = = = = = = = = = Previous expression # General SIP Settings # = = = = = = = = = = = # Per-line SIP Settings # ====================== Appendix D # Speed Dials # Phone Model 480iCT 480i CT Sample Configuration File# Dhcp Setting # ============ # Network Settings # ================ # Time Server Settings # ==================== # ============================= Appendix Previous expression # General SIP Settings # ==================== # Per-line SIP Settings # Softkey Settings Softkey1 type speeddial Softkey1 label Ext Pickup # DND Key softkey4 type dnd softkey4 label DND #Takes an Appendix D Appendix D Appendix D Appendix D 9112i Sample Configuration File # Dhcp Setting # ============ # NAT Settings #============= #sip rtp port 3000 # Eg. RTP packets are sent to port # Dial Plan Settings # SIP User Settings # ======================== # Programmable Key Settings # ========================= 9133i Sample Configuration File Appendix D # Dhcp Setting # ============= # Time Server Settings # ===================== Appendix D # Additional Network Settings # ============================ Appendix D # Dial Plan Settings Appendix D Previous expression # General SIP Settings # ====================== # Per-line SIP Settings # ======================= # Programmable Key Settings # =========================== L3 hard Page Appendix E 480i and 480i CT Configuration Parameters for Asterisk BLF Sample BLF Softkey Settings9133i Configuration Parameters for Asterisk BLF Asterisk BLFBroadSoft BroadWorks BLF 9133i Configuration Parameters for Broadsoft BroadWorks BLFPage Appendix F Multiple Proxy Server Configuration Multiple Proxy Server Configuration Page Appendix G XML format How to Create an XML ApplicationCreating XML Objects Character Description Escape SequenceExisting Text Menu Input Action Keys Creating Custom SoftkeysSelect Exit Dial Submit Backspace Nextspace Dot ChangeMode Text Menu Object Implementation Text Menu Object Menu ScreensXML Screen Example Text Screen Object Implementation Text Screen Object Message ScreensUserInput Object Implementation IP Addresss UserInput Object User Input ScreensAppendix G Proxy Server Server IP Backspace Dot Cancel Done UserInput Object Implementation Number Proxy Port Backspace Cancel DoneUserInput Object Implementation String Directory Object Implementation Directory Object Directory List Screen 480i onlyAppendix G AastraIPPhoneStatus Structure Status Message Object Idle ScreenExamples Beep Option Using the Reset Command Execute Commands Object for executing XML commandsAastraIPPhoneExecute Object Structure Using the NoOp Command Post / HTTP/1.1 Http PostAppendix G Http Refresh Header Refresh Setting FormatXML Schema XML Schema FileAppendix G Appendix G Exclusions Limited WarrantyAfter Warranty Service Warranty Repair ServicesIndex Index-2 Rev 09, Release Rev 09, Release Index-3 Index-4 Rev 09, Release Index-5 Page Page SIP IP Phone Administrator Guide

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