Aastra Telecom 480I CT manual Hks

Page 402

IP Phone Administrator Guide

Troubleshooting Parameters

A

Time Zone Name

Time Zone Code

 

 

HK-Hong Kong

HKS

Appendix

HN-Tegucigalpa

CST

HR-Zagreb

CET

 

 

HT-Port-au-Prince

EST

 

HU-Budapest

CET

 

IE-Dublin

GMT

 

IS-Reykjavik

GMT

 

IT-Rome

CET

 

 

 

 

JM-Jamaica

EST

 

JP-Tokyo

JST

 

 

 

 

KY-Cayman

EST

 

 

 

 

LC-St Lucia

AST

 

LI-Vaduz

CET

 

LT-Vilnius

EET

 

LU-Luxembourg

CET

 

LV-Riga

EET

 

MC-Monaco

CET

 

MD-Chisinau

EET

 

MK-Skopje

CET

 

MQ-Martinique

AST

 

MS-Montserrat

AST

 

MT-Malta

CET

 

MX-Mexico City

CST

 

MX-Cancun

CST

 

MX-Merida

CST

 

MX-Monterrey

CST

 

MX-Mazatlan

MST

 

MX-Chihuahua

MST

 

MX-Hermosillo

MST

 

MX-Tijuana

PST

 

NI-Managua

CST

 

NL-Amsterdam

CET

 

NO-Oslo

CET

 

NR-Nauru

NRT

 

NU-Niue

NUT

 

NZ-Auckland

NZS

 

NZ-Chatham

CHA

 

 

 

A-112

41-001129-00 Rev 09, Release 1.4.1

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Contents SIP IP Phone Page Software License Agreement Page Contents Contents Chapter Operational Features Chapter Advanced Operational Features Chapter Troubleshooting Appendix B Configuration Server Setup Appendix C Configuring the IP Phone At the Asterisk IP PBX Limited Warranty About this guide IntroductionAudience Other Documentation Chapters and appendixes in this guide For Go toPage About this chapter TopicsTopic References IP Phone ModelsDescription 480i 480i CT Softkeys, 9 LinesFirmware Installation Information Installation ConsiderationsInstallation Requirements Configuration Server Requirement ReferenceFirmware and Configuration Files IP Phone Associated Model FirmwareConfiguration File Precedence Configuration MethodsInstalling the Firmware/Configuration Files Step ActionConfiguration Interface Methods IP Phone UI Options KeyOptions Key 9112i Options Key9133i 480i/480i CTFrom the 480i CT handset Using the Options KeyFrom the 480i/480iCT From the 9112iAccessing the Aastra Web UI Aastra Web UIStatus Basic Settings OperationAdvanced Settings To disable the Aastra Web UI Enabling/Disabling the Aastra Web UIPage Administrator Options IP Phone Administrator Guide About this chapter Administrator Level Options Phone Status-Factory Default Network SIP Settings ReferenceIP Phone UI Options Configuration File Options Restore to Factory DefaultsAastra Web UI Options Using the Configuration Files 9112i Phone StatusPhone Status via IP Phone UI 9133iiNetwork Port 1 and Port 2 9133i only 480i/480i CTNetwork Port 9112i only Firmware VersionFactory Default admin only All Defaults Config OnlyPhone Status via Aastra Web UI Hardware Information Factory Default FeatureNetwork Satus Firmware InformationBasic Preferences Aastra Web UI Directed Call Pickup Key MappingPriority Alerting ReferencesIP Address Basic Network SettingsNetwork Subnet MaskAdvanced Network Settings Type of Service ToS, Dscp SIP SettingsBasic SIP Authentication Settings Basic SIP Network Settings Advanced SIP SettingsTransaction timer The amount of time, Session TimerTimer 1 and Timer Registration Retry TimerRTP Port RTP SettingsBLF Subscription Period Force RFC2833 Out-of-Band DtmfLine Settings Dtmf MethodSilence Suppression XML Configuration Server Settings Firmware Update Features Time 24-hourXML Push Server List Configuring the IP Phones Network Time Servers Overview Basic Network Settings DhcpFor 9112i/9133i Configuring DhcpSelect Network Settings For 480i/480i CT Select Network For 480i/480i CTAastra Web UI Configuring Network Settings Manually Select DNS and enter a Primary and/or Secondary DNS server Configuring the IP Phones Configuration Server Protocol Configuring the Configuration Server ProtocolConfiguration Server Protocol Select FTP Server Select FTP PasswordSelect Primary Tftp Select FTP UsernameStep Action Click on Advanced Settings-Configuration Server Select Operation-Reset and click Advanced Network Settings Network Address Translation NATSBC or ALG proxy/registrar NAT router configurationNortel Proxy/Registrar Other proxy/registrarsSelect NAT Enabled Configuring Nortel NAT optionalSelect SIP Settings Nortel Networks NATConfiguring the IP Phones Configuring NAT Address and Port optional Select NAT Settings Phones Virtual LAN optional Configuring the IP Phones Dscp Range/VLAN Priority Mapping Configuring Type of Service ToS/DSCP optional Dscp Range/VLAN PrioritySelect Network Select Type of Service Select Phone StatusConfiguringtheIPPhones Select Priority Configuring Vlan optionalSelect Network To set Vlan ID and priority for PortTo set Vlan ID and priority for Port 1 passthrough port Select PassthroughStep Action Click on Advanced Settings-Network-VLAN Click To save your changes Configuring NTP Servers optional Network Time ServersSelect Time and Date Select Time Server Step Action For 9112i/9133i Setting Time/Date on IP Phones Feature Method of configurationSelect Time Format Set Time and Time FormatSelect Time and Date Select Set Time Set Date and Date FormatSelect Date Format Set Time ZoneSelect Time Zone Set Daylight Savings Time Select Daylight SavingsSIP Global Authentication Parameters Session Initiation Protocol SIP SettingsConfiguration File Parameters Aastra Web UI Parameters SIP Global ParametersSIP Per-Line Authentication Parameters SIP Per-Line ParametersSIP Precedence Example Backup Proxy/Registrar Support How it WorksSIP Server SRV Lookup Configuring Basic SIP Settings optonal Configuring Configuring the IP Phones To configure SIP authentication settings To configure SIP network settings Configuring Advanced SIP Settings optional Configuring the IP Phones Configuring StepReal-time Transport Protocol RTP Settings RTP PortBasic Codecs Default Codec Settings Bit Rate Algorithm Packetizatio Silence Time SuppressionCustomized Codec Settings Customized Codec Preference ListAttribute Value Out-of-Band Dtmf Dtmf MethodSilence Suppression Configuring RTP Features Enter an RTP Port Base in the RTP Port field. Default is Phones Line NOperational Features Features Operational Features XML Customized Services Feature Description Last Call Return lcrMissed Calls Indicator AdjustmentsFeature Description Call Waiting Tone LanguageUser Passwords ProceduresSelect User Password Click on Operation-User Password Administrator Passwords ProcedureRedial disabled Conference disabled Call transfer disabled Hard KeysEnabling/Disabling Redial, Xfer, and Conf Keys Setting Redial and Conf Keys as Speedials Using Redial Key for Last Number RedialClick on Basic Settings-Preferences Click on Operation-ResetSoftkeys/Programmable Keys State-Based Softkeys 480i/480i CT only SoftkeyN states Configuration Example Softkey Idle Connected480i 480i CT 9112i 9133i Configuring Softkeys and Programmable Keys For the 480i/480i CTClick on Operation-Softkeys and XML For the 9112i/9133i Restart Phone field click To restart the IP phone 480i Cordless CT Feature Keys Feature Key Programming Guidelines Error ** Session expired, Please reloadProgramming Feature Keys Click on Operation-Handset KeysList Configuring Suppression of Dtmf Playback Suppressing Dtmf PlaybackClick on Basic Settings-Preferences-General BLF Setting For use with Asterisk ExampleBLF\List Setting Asterisk BLF Configuration BroadSoft BLF ConfigurationReference Configuring BLFs On the 480i/480iCTClick on Operation-Programmable Keys Operational Features Directed Call Pickup BLF Call Interception 480i/480i CT/9133iConfiguring Directed Call Pickup Click on Operation-Reset Configuring BLF Subscription Period BLF Subscription Period 480i/480i CT/9133iFeaturesOperational Configuring DND Do Not Disturb DNDClick on Operation-Programmable Keys Bridged Line Appearance BLA 480i/480i CT/9133i only Global BLA Configuring BLALine Mode Phone Number BLA Number IP Phone Model Possible # of BLA LinesPer-Line BLA For Sylantro ServerConfiguring Global BLA For global configuration of BLA For per-line configuration of BLA Click on Advanced Settings-Line NUsing a BLA Line on the IP Phone Park Calls/Pick Up Parked CallsServer Park Values Pickup Values Aasterisk Park/Pickup Static Configuration 480i/480i CT onlyPark/Pickup Call Server Configuration Values Sylantro BroadWorksConfiguring Park /Pickup using Static Configuration 480i/480i CT onlyPark/Pickup Programmable Configuration On 480i/480i CTOn 9112i/9133i Programmable Configuration Using Configuration Files Server Park Configuration Pickup ConfigurationModel 480i/480 CT Examples Model 9133i Examples Model 9112i ExamplesProgrammable Configuration Using the Aastra Web UI Server Configuration Values onAastra Web UI For the 480i CT Handset Click on Operation-Programmable Keys i Screen For Using the Park Call/Pickup Parked Call Feature Parking a CallPicking up a Parked Call Configuring Last Call Return Last Call Return lcr Sylantro Servers onlyHow it works Operational Features For the 480i CT Handset Pick a hard key to configure for Last Call Return Operational Features Call Forwarding Enabling/Disabling the Ability to Configure Call Forwarding Call forward disabledIP Phone Model Available Lines for Call Forwarding For global configuration of call fowarding For 9112i/9133i Configuration Method for Call ForwardingConfiguring Call Forwarding Select Call FowardFeatures Click on Basic Settings-Call Forward i/480i CT/9133i Screens For global configuration of call fowarding Forwarded Valid values are 1 to Click To save your changes Callers List Callers list disabled Using the Callers ListEnabling/Disabling Callers List For the 9112i/9133i Downloading the Callers List Click on Operation-DirectoryMissed Calls Indicator Enabling/Disabling Missed Calls IndicatorMissed calls indicator disabled Accessing and Clearing Missed Calls Directory List Directory disabled Enabling/Disabling Directory ListServer to IP Phone Download Character DescriptionServer to IP Phone Download Behavior Directory List LimitationsDirectory List Limitations Using the Directory List For the 480i CTTo exit the Directory List, press the Quit softkey Downloading from the Server to the IP Phone Downloading from the IP Phone to the ServerFeatures Configuring Voicemail 480i/480i CT only Sip lineN vmailSip line1 vmail *97 Sip line2 vmail *95 Using Voicemail 480i480i CT only XML Customized Services Creating Customized XML Services on the IP PhonesEnabling/Disabling a Beep for Status Message Displays XML Object Requests from IP Phone Scroll Delay Option for Status MessagesStatus Scroll Delay seconds via the Aastra Web UI Xml application URI Xml application titleXML Push Requests Example XML Configuration Configuring for XML on the IP PhoneAastra Web UI Restart Phone field click Click on Operation-Programmable Keys i Screen 9133i Screen Applicable field Using the XML Customized Service Select Custom FeaturesXML Action URIs You dial out the number 5551212, the phone executes a GET on Configuring XML Action URIs Click on Advanced Settings-Action URI Http//10.50.10.140/startupHttp//10.50.10.140/outgoing.php?number=$$REMOTENUMBER$$ XML Softkey URI Configuring XML Softkey URIs Aastra Http//10.50.10.140/script.pl?name=$$SIPUSERNAME$$Rev 09, Release 105 Operational Features Symbol Description SIP Local Dial PlanDial Plan Example Prefix DialingExample SIP Dial Plan TerminatorConfiguring the SIP Local Dial Plan Optional for all models Incoming/Outgoing Intercom with Auto-Answer Outgoing Intercom CallsIncoming Intercom Calls Configuring Intercom Calls and Auto-Answer Outgoing intercom settingsIncoming intercom settings Rev 09, Release 115 Headset sidetone gain Audio Transmit and Receive Gain AdjustmentsParameter Description Headset tx gain Handset tx gainParameter Description Configuring Audio Transmit and Receive Gain AdjustmentsAudio mode Handsfree tx gainRing Tones Ring Tone Settings TableRing Tones and Tone Sets IP Phone UIAastra Web UI Ring Tone Sets Select Set Ring Tone Configuring Ring Tones and Tone SetsFor global configuration only For 9112i/9133i For 9112i/9133i Press Set For 480i/480i CT Press DoneFor global configuration For per-line configuration Priority Alerting How Priority Alerting WorksAsterisk/Broadworks Sesrver Ring Tone Keywords Ring Tone Patterns Sylantro Sesrver Ring Tone KeywordsCall Criteria Bellcore Tones Ring Tone Pattern Sylantro Servers Call criteria Bellcore tones for each call criteriaBellcore-dr2 Minimum Nominal MaximumDuration Bellcore Tone Pattern Cadence Standard Bellcore-dr3Call Waiting Tones Configuring Priority Alerting For Sylantro ServersSelect a ring tone pattern for each of the following fields Configuring Stuttered Dial Tone Stuttered Dial ToneRestart Phone field click to restart the IP phone 132 Configuring Call Waiting Tone Call Waiting ToneRestart Phone field click to restart the IP phone 134 Configuring Language LanguageLanguage language to set Press Enter and then press Set to confirm the change Advanced Operational Features Advanced Operational Features Configuring the MAC address/Line Number in Register Message MAC Address/Line Number in Register MessagesSip send mac Sip send line Advanced Configuring SIP Message Sequence for Blind Transfer SIP Message Sequence for Blind TransferUpdate Caller ID During a Call Sip update calleridConfiguring Update Caller ID During a Call Max boot count Boot Sequence Recovery ModeForce web recovery mode disabled Configuring Boot Sequence Recovery ModeAuto-discovery Using mDNS Configuring Single Call Restriction Single Call Restriction 480i CT onlyFeaturesOperational Encryption and the IP Phone Configuration File Encryption Method Encryption and the IP PhoneProcedure to Encrypt/Decrypt Configuration Files To encrypt the IP phone configuration filesExample \ anacrypt Page Firmware Upgrade Manual Firmware Update Tftp only Upgrading the FirmwareStep Action Click on Advanced Settings-Firmware Update Manual Firmware and Configuration File Update Select Phone Status Select Restart PhoneStep Action Click on Operation-Reset Automatic Update auto-resync Mode TimeAuto-resync mode Auto-resync time Configuring Automatic Update Select the auto-resync mode from the Mode field Reference Page Troubleshooting Troubleshooting Log SettingsAdvanced Settings-Troubleshooting-Log Settings Support InformationPerforming Troubleshooting Tasks Step Action Click on Advanced Settings-TroubleshootingTo set log settings Get server.cfg field To perform support tasksLocal.cfg field Show Task Stack Status fieldTroubleshooting Solutions Why does my phone display Application missing?Reason Why does my phone display the No Service message?Why does my phone display Bad Encrypted Config? FixTroubleshooting How do I restart the IP phone? Click Click OK at the confirmation prompt Select Factory Default How do I set the IP phone to factory default?Select Restore Defaults To restore all factory defaultsRestore to Factory Defaults field, click Remove Local Configuration Settings field, click How to reset a user’s password? Step Action Click on Operation-User PasswordTroubleshooting Page Appendix a About this appendixIP Phone Administrator Guide About this appendix Topic Setting Parameters in Configuration Files Operational, Basic, and Advanced Parameters Network SettingsDefault Value Range Example Parameter IP phone UISubnet mask Default gateway Password Settings Parameter Configuration FilesDefault Value Range Aastra Web UI Settings Parameter Configuration Filesaastra.cfg, mac.cfgTftp server Use alternative tftp server Ftp username Description Format Default Value Range Example IP phone UI Parameter http pathParameter Aastra Web UI Description Format Default Value Range Example Aastra Web UI Parameter auto resync timeType of Service ToS/DSCP Settings Virtual Local Area Network Vlan Settings Dscp Priority Priority non-ip Network Address Translation NAT Settings Sip nortel nat timer Time Server Settings Parameter time server2 Time and Date Settings Parameter dst config Time Zone Name/Time Zone Code Table Time Zone Name Time Zone CodeNST HKS PES VA-Vatican SIP Local Dial Plan Settings Range For 480i/480i CTParameter sip dial plan 1X+#,9Sip dial plan terminator SIP Basic, Global Settings SIP Global Authentication SettingsParameter sip display name Sip bla number SIP Global Network Settings Sip backup proxy ip Sip outbound proxy port Sip registrar port Sip backup registrar port SIP Basic, Per-Line Settings SIP Per-Line Authentication SettingsSip lineN display name Sip lineN password Parameter Sip lineN mode SIP Per-Line Network Settings Sip linex backup proxy ip Sip lineN outbound proxy port Sip lineN registrar port Sip linex backup registrar port Advanced SIP Settings Range ExampleParameter sip session timer Description Format Default Value Range ExampleSip T2 timer Sip transport protocol Transport Protocol Sip registration timeout retry RTP, Codec, Dtmf Global Settings Payload SilsuppDtmf Per-Line Settings Parameter sip dtmf methodSilence Suppression Settings Voicemail Settings Directory Settings Callers List Settings Call Forward SettingsMissed Calls Indicator Settings XML Settings Xml application post list Xml status scroll delay Action URI Settings Parameter action uri incoming $$REMOTENUMBER$$ $$SIPUSERNAME$$Action uri offhook Ring Tone and Tone Set Global Settings Range Aastra Web UI & IP Phone UIRing Tone Per-Line Settings Stuttered Dial Tone Setting Call Waiting Tone SettingPriority Alert Settings For Sylantro Server onlyParameter alert community Alert community Parameter alert external Alert group Language Settings Parameter language IP Phone UISuppress Dtmf Playback Settings Default Value For Aastra Web UI Intercom and Auto-Answer SettingsOutgoing Intercom Settings 480i/480i CT only For Configuration FilesSip intercom prefix code Incoming Intercom Settings Audio Transmit and Receive Gain Adjustment Settings Handset sidetone gain Handsfree tx gain Directed Call Pickup BLF Call Interception Settings BLF Subscription Period Settings Hard Key Parameters Hard Key Parameters Parameter map conf key to Softkey/Programmable Key Parameters Softkey Settings for 480i and 480i CT Line Parameter softkeyN label BLF XMLSoftkeyN value Format Default Value Range Example Aastra Web UI Incoming For softkey type FlashFor softkey type Park OutgoingProgrammable Key Settings for 9112i PrgkeyN value Parameter DescriptionAdvanced Operational Parameters MAC Address/Line NumberBlind Transfer Setting Update Caller ID Setting AppendixSingle Call Restriction Troubleshooting Parameters IP Phone Administrator Guide Troubleshooting Parameters Rev 09, Release 109 Time Zone Name Time Zone Code NST HKS PES VA-Vatican Appendix B Configuration Server Protocol Setup Tftp Server Set-upConfiguration Server Protocol Setup Page Appendix C IP Phone at the Asterisk IP PBX Exten 1234,1,DialSIP/phone1,20 Name/username Host Mask PortPhone1/phone1192.168.1.1D 255.255.255.255 5060 Unmonitored Page Appendix D Sample Configuration Files 480i Sample Configuration FileSample Configuration Files # Time Server Settings ## ===================== # Configuration Server Settings ## = = = = = = = = = = = = = = = Previous expression # General SIP Settings # = = = = = = = = = = = # Per-line SIP Settings # ====================== Appendix D # Speed Dials 480i CT Sample Configuration File # Phone Model 480iCT# Dhcp Setting # ============ # Network Settings # ================ # Time Server Settings # ==================== # ============================= Appendix Previous expression # General SIP Settings # ==================== # Per-line SIP Settings # Softkey Settings Softkey1 type speeddial Softkey1 label Ext Pickup # DND Key softkey4 type dnd softkey4 label DND #Takes an Appendix D Appendix D Appendix D Appendix D 9112i Sample Configuration File # Dhcp Setting # ============ # NAT Settings #============= #sip rtp port 3000 # Eg. RTP packets are sent to port # Dial Plan Settings # SIP User Settings # ======================== # Programmable Key Settings # ========================= 9133i Sample Configuration File Appendix D # Dhcp Setting # ============= # Time Server Settings # ===================== Appendix D # Additional Network Settings # ============================ Appendix D # Dial Plan Settings Appendix D Previous expression # General SIP Settings # ====================== # Per-line SIP Settings # ======================= # Programmable Key Settings # =========================== L3 hard Page Appendix E 9133i Configuration Parameters for Asterisk BLF Sample BLF Softkey Settings480i and 480i CT Configuration Parameters for Asterisk BLF Asterisk BLF9133i Configuration Parameters for Broadsoft BroadWorks BLF BroadSoft BroadWorks BLFPage Appendix F Multiple Proxy Server Configuration Multiple Proxy Server Configuration Page Appendix G Creating XML Objects How to Create an XML ApplicationXML format Character Description Escape SequenceCreating Custom Softkeys Existing Text Menu Input Action KeysSelect Exit Dial Submit Backspace Nextspace Dot ChangeMode Text Menu Object Menu Screens Text Menu Object ImplementationXML Screen Example Text Screen Object Message Screens Text Screen Object ImplementationUserInput Object User Input Screens UserInput Object Implementation IP AddresssAppendix G Proxy Server Server IP Backspace Dot Cancel Done Proxy Port Backspace Cancel Done UserInput Object Implementation NumberUserInput Object Implementation String Directory Object Directory List Screen 480i only Directory Object ImplementationAppendix G Status Message Object Idle Screen AastraIPPhoneStatus StructureExamples Beep Option Execute Commands Object for executing XML commands Using the Reset CommandAastraIPPhoneExecute Object Structure Using the NoOp Command Http Post Post / HTTP/1.1Appendix G Refresh Setting Format Http Refresh HeaderXML Schema File XML SchemaAppendix G Appendix G Limited Warranty ExclusionsWarranty Repair Services After Warranty ServiceIndex Index-2 Rev 09, Release Rev 09, Release Index-3 Index-4 Rev 09, Release Index-5 Page Page SIP IP Phone Administrator Guide
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