1.0 Initialization and Basic Calls
ID | Name | Description | Results |
1.1 | Setup and initialization | Verify successful setup and initialization of the Total | Pass |
|
| Access System |
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1.2 | Outbound Call | Verify calls placed outbound through Total Access reach | Pass |
| (Domestic) | the external destination. |
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1.3 | Inbound Call (Domestic) | Verify calls received by Total Access are routed to the | Pass |
|
| proper trunk group. |
|
1.4 | Device restart – Power | Verify that the Total Access system recovers after power | Pass |
| Loss | loss. |
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1.5 | Device restart – Network | Verify that the Total Access system recovers after loss of | Pass |
| Loss | network link. |
|
1.6 | All Trunks Busy – | Verify inbound callers hear busy tone when all channels / | Conditiona |
| Inbound Callers | trunks are in use. | l Pass |
|
|
| Note 1 |
1.7 | All Trunks Busy – | Verify outbound callers hear reorder tone when all | Pass |
| Outbound Callers | channels / trunks are in use. |
|
1.8 | Incomplete Inbound Calls | Verify proper call progress tones are provided and proper | Pass |
|
| call teardown for incomplete inbound calls. |
|
Note 1: The Total Access system sends a 503 (Service Unavailable) message to Bandwidth.com, resulting in
system message: “the number you have dialed is not in service”.
2.0 Media and DTMF Support
| ID | Name | Description | Results |
|
| 2.1 | Media Support – | Verify call connection and audio path from a ShoreTel | Pass |
|
|
| ShoreTel Phone to Total | phone to an external destination through the Total Access |
|
|
|
| Access | system using all supported tones with both sides set to a |
|
|
|
|
| common codec. |
|
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| 2.2 | Media Support – SIP | Verify call connection and audio path from a SIP | Pass |
|
|
| Reference to Total Access | reference phone to an external destination through the |
|
|
|
|
| Total Access system using all supported tones with both |
|
|
|
|
| sides set to a common codec. |
|
|
| 2.3 | Codec Negotiation | Verify codec negotiation between Total Access and | Pass |
|
|
|
| Bandwidth.com with each side configured for a different |
|
|
|
|
| codec. |
|
|
| 2.4 | DTMF Transmission | Verify DTMF transmission per RFC2833 for calls placed | Pass |
|
|
|
| through the Total Access System. |
|
|
| 2.5 | Auto Attendant Menu | Verify that inbound calls are properly terminated on the | Pass |
|
|
|
| ShoreTel Auto Attendant menu and that you can transfer |
|
|
|
|
| to the desired extension. |
|
|
| 2.6 | Auto Attendant “Dial by | Verify that inbound calls are properly terminated on the | Pass |
|
|
| Name” | ShoreTel Auto Attendant menu and that you can transfer |
|
|
|
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| to the desired extension using the “Dial by Name” |
|
|
|
|
| feature. |
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| 2.7 | Auto Attendant menu | Verify that inbound calls are properly terminated on the | Pass |
|
|
| checking Voice Mail | ShoreTel Auto Attendant menu and that you can transfer |
|
|
|
| mailbox | to the Voice Mail Login Extension. |
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960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com
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