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TROUBLESHOOTING GUIDE
TROUBLESHOOTING GUIDE
SYMPTOM | POSSIBLE CAUSE |
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Unit does not turn on | • Main Power Switch | turned off | • Press in Main Power Switch . | |
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| • No AC power |
| • Check AC power plug and make certain |
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| any switched outlet is turned on. |
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| • Standby pressed within 4 seconds | • Press the Standby Switch at least | |
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| after Main Power Switch | 4 seconds after the unit has been | |
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| turned on by the Main Power Switch . |
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Disc does not play | • Disc loaded improperly |
| • Load disc | |
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| with the guides and place it in its |
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| proper position. |
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| • Incorrect disc type |
| • Check to see that disc is CD, |
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| (standard conforming) or |
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| other types will not play. |
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| • Invalid Region Code |
| • Make sure disc’s Region Code matches |
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| code shown on rear panel of unit. |
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| • Rating is above parental preset | • Enter password to override or change | |
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| rating settings (see page 23). |
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No picture | • Intermittent connections | • Check all video connections. | ||
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| • Wrong input |
| • Check input selection of TV or receiver. |
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| • Progressive Scan output selected | • Use Progressive Scan mode only with | |
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| compatible TV. |
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| • Video Off feature active |
| • Press Video Off Button E to reactivate |
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| video circuitry (see page 39). |
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No sound | • Intermittent connections | • Check all audio connections. | ||
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| • Incorrect digital audio selection | • Check digital audio settings. | |
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| • DVD disc is in fast or slow mode | • There is no audio playback on DVD discs | |
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| during fast or slow modes. |
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| • Surround receiver not compatible | • Use analog audio outputs. | |
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| with 96kHz PCM audio |
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Picture is distorted or jumps during | • |
| • It is a normal artifact of DVD playback | |
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| for pictures to jump or show some | ||
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| distortion during rapid play. |
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Some remote buttons do not operate | • Function not permitted at this time | • With most DVDs, some functions are | ||
during DVD play; prohibited |
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| not permitted at certain times (e.g., | |
symbol | appears (see below) |
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| Track Skip) or at all (e.g., direct audio |
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| track selection). |
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The OSD menu is in a foreign | • Incorrect OSD language |
| • Change OSD language selection | |
language |
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| (see page 22). | |
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The | symbol appears | • Requested function not available | • Certain functions may be disabled by | |
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| at this time |
| the DVD itself during passages of a disc. |
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Picture is displayed in the | • Incorrect match of aspect | • Change aspect ratio settings (see page 25). | ||
wrong aspect ratio | ratio settings to disc |
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Remote control inoperative | • Weak batteries |
| • Change both batteries. | |
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| • Sensor is blocked |
| • Clear path to sensor or use optional |
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| outboard remote sensor. |
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Disc will not copy to VCR | • Copy protection |
| • Many DVDs are encoded with copy protection | |
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| to prevent copying to VCR. |
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