AT&T E5833B, E1833B, E1802B, E5802B user manual Troubleshooting

Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www.telephones.att.com, or call 1 (800) 222-3111. In Canada, call 1 (866) 288-4268.

My telephone	•	Make sure the battery is installed and charged correctly
does not work		(page 7). For optimum daily performance, return the
at all		cordless handset to the telephone base after use.
	•	Make sure the power adapter is securely plugged into an
		outlet not controlled by a wall switch.
	•	Make sure the telephone line cord is plugged firmly into
		the telephone base and the modular wall jack.
	•	Unplug the telephone’s electrical power. Wait for approx-
		imately 15 seconds, then plug it back in. Allow up to one
		minute for the cordless handset and base to synchronize.
	•	Charge the battery in the cordless handset for at least
		16 hours.
	•	Remove and re-insert the battery. If that still does not
		work, it may be necessary to purchase a new battery.
	•	Disconnect the telephone base from the modular jack
		and plug in a working telephone. If this telephone does
		not work, the problem is probably in the wiring or the
		local service. Call the local telephone company.

BATTERY LOW is displayed on screen

•Place the handset in the base or charger for recharging.

•Remove and re-install the battery and use it normally until fully discharged, then recharge the handset on the telephone base or charger for 16 hours.

•If the above measures do not correct the problem, the battery may need to be replaced.

The battery does not charge in the handset or the handset bat- tery does not accept charge

•Make sure the handset is placed in the telephone base or charger correctly. The CHARGE light on the telephone base or charger should be on.

•If the cordless handset is in the telephone base but the CHARGE light is not on, refer to The CHARGE light is off in this section.

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