AT&T E1112B, E2912B user manual Troubleshooting

Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada dial 1 (866) 288-4268.

My telephone	•	Make sure the battery is installed and charged correctly
does not work		(page 7). For optimum daily performance, return the cord-
at all.		less handset to the telephone base after use.
	•	Make sure the power adapter is securely plugged into an
		outlet not controlled by a wall switch.
	• Make sure the telephone line cord is plugged firmly into the
		telephone base and the modular wall jack.
	•	Unplug the telephone’s electrical power. Wait for approxi-
		mately 15 seconds, then plug it back in. Allow up to one
		minute for the cordless handset and base to synchronize.
	•	Charge the battery in the cordless handset for at least 16
		hours.

• Remove and re-insert the battery. If that still does not work, it may be necessary to purchase a new battery. Please refer to the Battery installation & charging section of this user's manual (page 7).

• Disconnect the telephone base from the telephone line wall jack and plug in a working telephone. If this telephone does not work, the problem is probably in the wiring or the local service. Call the local telephone company.

There is no dial tone.

•First, try all the above suggestions.

•Move the cordless handset closer to the telephone base. It might be out of range.

•The telephone line cord might be malfunctioning. Try install- ing a new telephone line cord.

•Disconnect the telephone base from the telephone jack and connect a different telephone. If there is no dial tone on the telephone either, the problem is in your wiring or local ser- vice. Contact your local telephone company.

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