AT&T E2912 user manual Troubleshooting

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Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada dial 1 (866) 288-4268.

My telephone

Make sure the battery is installed and charged correctly

does not work

 

(page 7). For optimum daily performance, return the cord-

at all.

 

less handset to the telephone base after use.

 

Make sure the power adapter is securely plugged into an

 

 

outlet not controlled by a wall switch.

 

• Make sure the telephone line cord is plugged firmly into the

 

 

telephone base and the modular wall jack.

 

Unplug the telephone’s electrical power. Wait for approxi-

 

 

mately 15 seconds, then plug it back in. Allow up to one

 

 

minute for the cordless handset and base to synchronize.

 

Charge the battery in the cordless handset for at least 16

 

 

hours.

• Remove and re-insert the battery. If that still does not work, it may be necessary to purchase a new battery. Please refer to the Battery installation & charging section of this user's manual (page 7).

• Disconnect the telephone base from the telephone line wall jack and plug in a working telephone. If this telephone does not work, the problem is probably in the wiring or the local service. Call the local telephone company.

There is no dial tone.

First, try all the above suggestions.

Move the cordless handset closer to the telephone base. It might be out of range.

The telephone line cord might be malfunctioning. Try install- ing a new telephone line cord.

Disconnect the telephone base from the telephone jack and connect a different telephone. If there is no dial tone on the telephone either, the problem is in your wiring or local ser- vice. Contact your local telephone company.

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Contents E2912B/E1112B User’s manualCongratulations On pages 55-57 of this manual Canada dial 1 866Stop Table of contents Quick reference guide Cordless handsetTelephone base Parts checklist Telephone base installation Avoid placing the telephone base too close toTelephone base installation Battery installation & charging Low battery indicatorInstallation options Wall mountingTabletop mounting Install belt clip as shown below if desired Belt clip & optional headsetHands-free speakerphone calls Basic operationMaking and answering calls Last number redial Temporary ring silencingHandset locator Call waiting Volume controlOptions while on calls Multiple handset useMute Temporary tone dialingIntercom Handling incoming callsIntercom call transfer ENGLISH, Francais or Espanol SettingsLanguage Dial typePress MENU/SELECT Clock settingClock SETTING, then press MENU/SELECT Clear voice mail indication CLR Voice MailKey tone SoundsRinger melody On or OFFContrast DisplayWallpaper Brightness BRIGHTNESS, then press MENU/SELECTRinger volume Memory capacity DirectoryShared directory Exiting the directoryNew directory entries To create and store a new directory entryDirectory Enter Name Directory search To browse through the directoryTo search by name To delete an entry To dial, delete or change entriesTo dial a displayed number To change an entryCaller ID operation Information about caller ID with call waitingShared caller ID log How caller ID worksMemory match Missed callsTo return a call To review the call logTo review the call log Other options while reviewing the call logVoice prompts Answering system operationMessage capacity To check day and time Day & time announcementsTo set day and time To record your outgoing announcement Outgoing announcementsTo play your outgoing announcement To delete your outgoing announcementChanging feature options RECORD, Answer onOptions during playback Message playbackAnnouncements during message playback To delete all messagesTo play back a memo Recording & playing memosTo record a memo Message counter displays Message counter displaysTo turn the answering system on Answering system modeTo turn the answering system off Call screeningRemote access StopScreen icons & alert tones Screen icons, indicator lights & tonesIndicator lights Handset alert tonesHandset display screen messages Screen display messagesNEW Voice Mail Troubleshooting LOW Battery Metallic charging contacts CONNECTING… Troubleshooting Disconnect the telephone base from the modular jack Take place Announce Important safety instructions Especially about cordless telephones Especially about telephones answering systems Precautions for users of implanted cardiac pacemakersPacemaker patients FCC Part 68 & Acta FCC Part 68 & Acta FCC Part Limited warranty Limited warranty Limited warranty Technical specifications Telephone operating rangeIndex Index Remote access wallet card Action Remote command