AT&T EL41108 user manual Troubleshooting, LOW Battery, Charging

Appendix C

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.

My telephone	•	Make sure the battery is installed and charged correctly
does not work		(page 9). For optimum daily performance, return the
at all.		cordless handset to the telephone base after use.
	•	Make sure the power adapter is securely plugged into an
		outlet not connected to a wall switch.
	•	Make sure the telephone line cord is plugged firmly into
		the telephone base and the modular wall jack.
	•	Unplug the telephone’s electrical power. Wait for
		approximately 15 seconds, then plug it back in. Allow
		up to one minute for the cordless handset and base to
		synchronize.
	•	Charge the battery in the cordless handset for at least
		16 hours.
	•	Remove and re-insert the battery. If that still does not
		work, it may be necessary to purchase a new battery.
	•	Disconnect the telephone base from the modular jack
		and plug in a working telephone. If this telephone does
		not work, the problem is probably in the wiring or the
		local service. Call the local telephone company.
LOW BATTERY	•	Place the handset in the base for recharging. The
is displayed on		CHARGE light on the handset should be on as soon as
screen.		the handset is properly placed on the telephone base. If
		the handset has not been used for a long time or if the
		battery inside is completely depleted. Depending on the
		strength of the battery in the handset, it may take up
		to 10 minutes before the handset screen shows NEEDS
		CHARGING.
	•	Remove and re-install the battery and use it normally
		until fully discharged, then recharge the handset on the
		telephone base for 16 hours.
	•	If the above measures do not correct the problem, the
		battery may need to be replaced.

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