AT&T E5937 user manual Troubleshooting, My phone doesn’t work at all

Page 49

Appendix

Troubleshooting

If you have difficulty with your phone, please try the suggestions below. For Customer Service, visit our web site at www.telephones.att.com, or call 1 (800) 222-3111. In Canada, call 1 (866) 288-4268.

My phone doesn’t work at all

•Make sure the power cord is securely plugged in.

•Make sure that the battery pack connector is securely plugged into the cordless handset.

•Make sure the telephone line cord is securely and firmly plugged into the telephone base and the telephone wall jack.

•Charge the battery pack in the cordless handset for at least 16 hours. For optimum daily performance, return the cordless handset to its base when not in use.

•Reset the base. Unplug the unit’s electrical power. Wait for approxi- mately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and base to reset.

•You may need to purchase a new battery pack, please refer to page 10 of this user’s manual.

I cannot get a dial tone

•First try all the suggestions above.

•Move the cordless handset closer to the base. You might have moved out of range.

•Your line cord might be malfunctioning. Try installing a new line cord.

•If the previous suggestions don’t work, disconnect the base unit from the telephone jack and connect to a different phone. If there is no dial tone on that phone either, the problem is in your wiring or local ser- vice. Contact your local telephone company.

I cannot dial

• First try all the suggestions above.

out

• Make sure you have a dial tone before dialing. The cordless handset

 

 

may take a second or two to find the base and produce a dial tone.

 

This is normal. Wait an extra second before dialing.

 

• Make sure your phone is set to the correct dial mode for the type of

 

service that you have (pulse or touch tone). Refer to the Telephone

 

operation section of this user’s manual (page 21) to set the dial

 

mode.

 

• If the other phones in your home are having the same problem, the

 

problem is in your wiring or local service. Contact your local tele-

 

phone company (charges may apply).

 

• Eliminate any background noise. Noise from a television, radio or

 

other appliances may cause the phone to not dial out properly. If you

 

cannot eliminate the background noise, first try muting the cordless

 

handset before dialing, or dialing from another room in your home

 

with less background noise.

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Contents
With Caller ID/CallWaiting Need HELP? Information about caller ID with call waiting Handset Add new handsets to make your phone more versatile seeTable of contents Quick reference guide Press to play or stop playing messages Press to make handsets beep seeBelt clip for cordless Battery pack Parts checklist for E5926Handset For cordless Telephone line cord Power adapter for Telephone baseCharger for cordless Battery packs for Parts checklist for E5927BTelephone base Cordless handsets Telephone base Handset charger HandsetsBelt clips for cordless Battery packs for cordless Parts checklist for E5937B/E1937BHandsets Telephone base Handset chargers Belt clips for cordless handsets Parts checklist for E5947BAbout caller identification Before you beginTelephone operating range Wall switch Telephone base installationPlug telephone Line cord intoLOW Battery Battery installation & chargingWall mounting Belt clip & optional headset Install belt clip as shown below if desiredHands-free speakerphone calls Making and answering callsLast number redial Handset locator Basic operationOptions while on calls Volume controlCall waiting Three-way conference callsTemporary ring silencing MuteTemporary tone dialing Tone MuteIntercom calls Intercom callsHandling incoming calls Call forward Call forwardCall transfer Call transferRinger volume Handset settingsRinger tone Key toneClear voice mail indication LanguageDial type Shared directory Timeouts and error messagesMemory capacity To create a new directory entry New directory entriesTo enter a name Storing the entry To browse through the directory Directory searchTo search by name Viewing long numbersTo dial a displayed number To dial, delete or change entriesTo delete an entry To change an entryHow caller ID works Shared caller ID logCaller’s name Time of call Date of callAbout names To review the call log To review the call logTo return a call ExampleMessage capacity To set day and time Day and time announcementsTo check day and time Press ChangeTo record your outgoing announcement Outgoing announcementsTo delete your outgoing announcement To turn announcement only on or off Announcement only modeOption selected Is heard Changing feature optionsPress REC/MEMO to record you Press Stop to stop recordingAnnouncements Message playbackOptions during playback To delete all old messagesTo play back a memo To record a memoSpeak into microphone Microphone Message counter displays Message counter displaysRemote access Incoming calls will no longer be MandsAnswered Turn it onIndicator lights Screen icons, indicator lights & tonesScreen icons & alert tones Handset alert tones Screen display messages Handset display screen messagesTelephone base or charger Or call log when you try to do soAlready two handsets being used Normal callTo add a new handset Adding new handsetsHandset 1 Handset 2 Handset You can register only one handset to the base at a timeTo de-register all handsets Replacing a handsetMy phone doesn’t work at all TroubleshootingConnecting Hear other My cordless handset does not ring when I receive a call Charge light is off Difficulty hear Important safety instructions Especially about cordless telephones Pacemaker patients Precautions for users of implanted cardiac pacemakersEspecially about telephones answering systems FCC Part 68 and Acta FCC Part Canada, call 1 866 Limited warrantyLimited warranty Please retain your receipt as your proof of purchase Technical specifications Index Cut along dotted line Fold here Remote access wallet card
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