Appendix
Troubleshooting
If you have difficulty with your phone, please try the suggestions below. For cus- tomer service, visit our website at www.telephones.att.com, or call 1 (800)
My phone | • Make sure the power cord is securely plugged in. | ||
doesn’t work | • Make sure that the battery wire is securely plugged into the | ||
at all. | cordless handset. | ||
| • Make sure the telephone line cord is securely and firmly | ||
| plugged into the telephone base and the telephone wall jack. | ||
| • Charge the battery pack in the cordless handset for at least | ||
| 16 hours. For optimum daily performance, return the cordless | ||
| handset to its base when not in use. | ||
| • Reset the base. Unplug the unit’s electrical power. Wait for | ||
| approximately 15 seconds, then plug it back in. Allow up to one | ||
| minute for the cordless handset and base to reset. | ||
| • You may need to purchase a new battery pack, please refer to | ||
| page 9 of this user’s manual. | ||
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I cannot get a | • First try all the suggestions above. | ||
dial tone. | • Move the cordless handset closer to the base. You might have | ||
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| moved out of range. | ||
| • Your telephone line cord might be malfunctioning. Try installing a | ||
| new line cord. | ||
| • If the previous suggestions don’t work, disconnect the telephone | ||
| base from the telephone jack and connect to a different phone. If | ||
| there is no dial tone on that phone either, the problem is in your | ||
| wiring or local service. Contact your local telephone company. | ||
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I cannot dial | • First try all the suggestions above. | ||
out. | • Make sure you have a dial tone before dialing. The cordless | ||
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| handset may take a second or two to find the base and produce | ||
| a dial tone. This is normal. Wait an extra second before dialing. | ||
| • Make sure your phone is set to the correct dial mode for the | ||
| type of service that you have (pulse or touch tone). Refer to the | ||
| installation section of this user’s manual (page 20) to set the | ||
| dial mode. | ||
| • If the other phones in your home are having the same problem, | ||
| the problem is in your wiring or local service. Contact your local | ||
| telephone company (charges may apply). | ||
| • Eliminate any background noise. Noise from a television, radio | ||
| or other appliances may cause the phone to not dial out prop- | ||
| erly. If you cannot eliminate the background noise, first try mut- | ||
| ing the cordless handset before dialing, or dialing from another | ||
| room in your home with less background noise. | ||
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