AT&T E5917 user manual System does

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Appendix

Troubleshooting

System does not respond to remote commands.

Make sure to enter your remote access code correctly (see page 39).

Make sure you are calling from a touch tone phone. When you dial a number, you should hear tones. If you hear clicks, the phone is not a touch tone telephone and cannot activate the answering system.

The answering system may not detect the remote access code while your announcement is playing. Try waiting until the announcement is over before entering the code.

There may be noise or interference on the phone line you are using. Press dial pad keys firmly.

System does

Make sure answering system is on (see page 31).

not record

Make sure announcement only is off.

message.

 

 

Announcement message is not clear.

When you record your announcement, make sure you speak in a normal tone of voice, about nine inches from the base.

Make sure there is no background noise (TV, music, etc.) while you are recording.

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Contents GHz Cordless Telephone/Answering System E5917/E5938B/ E5939B Need HELP? Information about caller ID with call waiting See Add new handsets to make your phone more versatile seeTable of contents Quick reference guide Cordless handsetTelephone base Parts checklist for E5917 Parts checklist for E5938B Parts checklist for E5939B Telephone operating range Before you beginAbout caller identification Telephone base installation Battery installation & charging Wall mounting Install belt clip as shown below if desired Belt clip & optional headsetLast number redial Making and answering callsHands-free speakerphone calls Basic base operation Handset locatorVolume control Options while on calls Handset and BaseCall waiting Three-way conference callsTemporary tone dialing MuteTemporary ringer silencing Handling incoming calls Intercom callsIntercom calls Call forward Call forwardCall transfer Call transferHandset settings Ringer volumeRinger tone Key toneDial type LanguageClear voice mail indication Base settings Memory capacity Timeouts and error messagesShared directory To enter a name New directory entriesTo create a new directory entry Storing the entry Directory search To browse through the directoryTo search by name Viewing long numbersTo change an entry To dial a displayed numberTo delete an entry Shared caller ID log How caller ID worksAbout names To review the call log To review the call logTo return a call ExampleTo review the call log Answering system operation Message capacityTo check day and time Day and time announcementsTo set day and time To delete your outgoing announcement Outgoing announcementsTo record your outgoing announcement Announcement only mode To turn announcement only on or offChanging feature options SetupMessage playback AnnouncementsOptions during playback To delete all old messagesTo record a memo To play back a memoMessage counter displays Message counter displaysRemote access StopHelp menu Screen icons, indicator lights & tones Indicator lightsScreen icons & alert tones Handset alert tonesHandset display screen messages Screen display messagesHandset with a low battery has been Adding new handsets To add a new handsetReplacing a handset To de-register all handsetsTroubleshooting At allConnecting Get noise Troubleshooting Charge light is off CL flashes System does Important safety instructions Especially about cordless telephone Pacemaker patients Especially about telephone answering systemsFCC Part 68 and Acta FCC Part Limited warranty Limited warranty Please retain your receipt as your proof of purchase Technical specifications Index Remote access wallet card Action