AT&T E5908 user manual Troubleshooting, My telephone does not work at all

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Appendix

Troubleshooting

If you have difficulty with your phone, please try the suggestions below. For Customer Service, visit our web site at www.telephones.att.com, or call 1 (800) 222-3111. In Canada, call 1 (866) 288-4268.

My telephone does not work at all.

•Make sure the power cord is securely plugged in.

•Make sure the battery pack is installed and charged correctly (see page 7).

•Make sure the telephone line cord is securely plugged firmly into the telephone base and the telephone wall jack.

•Charge the battery pack in the cordless handset for at least 16 hours. For optimum daily performance, return the cordless handset to its base when not in use.

•Reset the base. Unplug the unit’s electrical power. Wait for approxi- mately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and base to reset.

•You may need to purchase a new battery pack, please refer to page 7 of this user’s manual.

•Disconnect the telephone base from the modular jack and plug in a working telephone. If it still does not work, the problem is probably in the wiring or the local service. Call the local telephone company.

I cannot get a dial tone.

•First try all the suggestions above.

•Move the cordless handset closer to the telephone base. You might have moved out of range.

•Your line cord might be malfunctioning. Try installing a new line cord.

•If the previous suggestions don’t work, disconnect the telephone base unit from the telephone jack and connect a different telephone. If there is no dial tone on that telephone either, the problem is in your wiring or local service. Contact your local telephone company.

I cannot dial out.

•First try all the suggestions above.

•Make sure you have a dial tone before dialing. The cordless handset may take a second or two to find the telephone base and produce a dial tone. This is normal. Wait an extra second before dialing.

•Make sure your telephone is set to the correct dial mode for the type of service that you have (pulse or touch tone). Refer to the Installation section of this user’s manual (page 13) to set the dial mode.

•If the other telephones in your home are having the same problem, the problem is in your wiring or local service. Contact your local tele- phone company (charges may apply).

•Eliminate any background noise. Noise from a television, radio or other appliance may cause the telephone to not dial out properly. If you cannot eliminate the background noise, first try muting the cordless handset before dialing, or dialing from another room in your home with less background noise.

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Contents GHz Corded/Cordless Telephone/Answering System E5908 Need HELP? Information about Caller ID with Call Waiting See Table of contents GHz Corded/Cordless Telephone/Answering System E5908Quick reference guide Menu Press to customize the telephone’s operation see Ringer Volume Set switch on sideBase Off, Low, High. see Skip Press to skip message seeBelt clip Parts checklistBase handset Handset cord Telephone base Telephone line cords 1 long, 1 shortTelephone operating range Before you beginAbout Caller Identification Telephone base installation Compartment cover Handset Battery installation & chargingReturn handset to charger when this symbol appears ThenSqueeze to open hinged wall mount Wall mountingLock in place Belt clip & optional headset Handset settings Choose handset languageSet handset date and time Set handset ringer volume Set handset ringer toneChoose telephone base language Base settingsChoose dial mode Choose base ringer volume Last number redial Basic cordless handset operationMaking and answering calls Ring silencingRedial Press INTERCOM/CID DEL to locate handset Basic base operationHandset locator Call waiting To adjust volumeOptions while on calls HoldWay conference calls Channel Cordless handset onlyTemporary tone dialing Phone Hold INT Intercom SpeakerHandling incoming calls Intercom callsIntercom calls Switchhook Intercom calls Directories Directories handset and baseTo create a Speed Dial entry See Steps 3-7 on pagesTo edit or delete a Speed Dial number To create a directory entryTo call a Speed Dial number Directory dialingOptions while entering names Entering names into directoriesTo enter a name Options while entering numbers Entering phone number and assigning distinctive ringTo enter a number To assign a distinctive ring cordless handset onlyTo search alphabetically Directory searchTo browse through the directory To call a displayed numberTo edit an entry To copy, edit or delete an entryTo make an entry a Speed Dial entry cordless To delete an entryHow Caller ID works Caller ID and Call Waiting FunctionsNot revealed at callers request Contrast Adjustment telephone base onlyOn-Screen Message Reason Determine the callers nameReviewing the CID Memory CID memoryMemory Capacity Dialing from CID Memory Storing a record from the CID Memory into the directoryDeleting a number from the CID Memory Deleting all CID records Cordless handsetCall waiting Message capacity Press again to quit see Press to review or set clock seeTo check day and time Day and time announcementsTo set day and time Press ClockTo record your outgoing announcement Outgoing announcementsTo play your outgoing announcement To delete your outgoing announcementChanging feature options Feature optionsOptions during playback Message playbackAnnouncements To delete all messagesTo play back a memo Recording and playing memosTo record a memo BeepMessage counter displays Remote access Display screen messages, lights and tones Screen display messagesIndicator lights Alert tonesTroubleshooting My telephone does not work at allCAN’T Connect displays on my cordless hand- set Hear noise My cordless handset does not ring when I receive a call Charging light is off System does Important safety instructions Especially About Cordless Telephones Precautions for Users of Implanted Cardiac Pacemakers Especially About Telephones Answering SystemsFCC part 68 and Acta FCC part Limited warranty Limited warranty Please retain your receipt as your proof of purchase Index Technical specifications Fold card here Remote access wallet cardCut along dotted line
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