Alternative Setup Options
The Ooma Telo is flexible enough to work in almost any home network and with a variety of devices. Review the following options to see if any of them apply to your situation.
Option A Install Telo between modem and router
Installing the Telo between your modem and router will result in the best voice quality. This setup allows Ooma to prioritize your phone calls over other network traffic. Don’t worry, this won’t slow down your Internet connection.
1 | Locate the Ethernet cable that connects your | Router | | Ooma Telo | Modem |
| modem to your router. Unplug the modem | |
| | | | |
| end of the cable and plug it into the HOME | | | | |
| port of the Telo. | | | | |
2 | Use the included Ethernet cable and connect the | | HOME | INTERNET | |
| INTERNET port of the Telo to your modem. | | | | |
3Reboot your modem and router.
Option B Install Telo between modem and PC
If you only have one computer and it is connected directly to your modem, follow these instructions:
1 | Locate the Ethernet cable that connects your | Computer | | |
| Ooma Telo | Modem |
| modem to your computer. Unplug the modem | |
| | | |
| end of the cable and plug it into the HOME | | | |
| port of the Telo. | | | |
2 | Use the included Ethernet cable and connect the | | | |
| INTERNET port of the Telo to your modem. | HOME | INTERNET | |
3Reboot your modem and computer.
Add-Ons for Ooma Telo
Ooma HD2 Handset | Ooma Linx |
Unlock the full power of your Ooma Telo. The | Need to connect a fax machine or a second |
HD2 Handset lets you enjoy: | phone? The Linx allows you to: |
• Two-inch color screen with picture caller-ID | • Wirelessly and securely extend the Ooma |
and Facebook profile pictures | service to additional phones and devices |
• Unmatched clarity and lifelike sound quality | anywhere in your home |
of Ooma PureVoice™ HD | • Configure it for use with your primary |
• Convenient access to voicemail, the Instant | number or as a dedicated second line |
Second Line, and other enhanced features, | • Connect fax machines and other devices |
right in your hand | via pass-through mode |
Ooma Wireless + Bluetooth Adapter |
Connect your Ooma Telo wirelessly to your | With built-in Bluetooth, also enjoy integration |
home Wi-Fi network: | between your home and mobile phone: |
• Plug the adapter into the USB port | • Link your mobile phone to your Telo so |
to connect to any Wi-Fi network | incoming cellular calls will ring through |
• Install your Ooma Telo in a central | to your home phones |
location in your home | • Leave your cell phone in the charger |
• Convenient access to voicemail and | without worrying about missing a call |
other advanced features | • Enjoy the comfort and convenience of |
• Supports 802.11b/g/n | talking on your home phone |
| • Pairs with up to seven Bluetooth devices |
To learn more about these accessories for the Ooma Telo, visit: my.ooma.com/products
A standard phone splitter can be used to connect more than one device to the PHONE port.
Devices such as fax machines, digital video recorders (DVR) or set-top boxes (STB) use a phone line to make data calls. To complete these types of calls, you must dial * 9 9 prior to the destination phone number. A successful data transfer mainly depends on the speed and quality of your Internet connection.
To learn more, visit: www.ooma.com/fax
Connecting your phone jacks
You can link the Ooma Telo to all the phone
jacks in your home, allowing you to connect
phones in multiple rooms.
Note: This advanced set up requires you to disconnect the telephone company from your home phone wiring before plugging it into your Ooma Telo.
To learn more, visit: www.ooma.com/homedistribution
Ooma Telo
PHONE
Phone
Splitter
Ooma Telo
PHONE
Phone Phone
check the following to make sure everything is set up correctly:
•Verify that you have activated your device as described in Step 1. If you plugged in your device before going through the activation process, try rebooting it now.
•Check that your network cables are plugged in securely. Verify that the INTERNET port is connected to your router (or modem). The LED at the bottom right of the connector will be lit green if the cable is connected properly.
•Check that your Internet connection is working. Try connecting a computer to the HOME port and browse to my.ooma.com. You should see the login screen for My Ooma. If not, troubleshoot your
Internet connection.
•Try rebooting your Telo, modem, and router by pulling out the power and plugging them back in.
logo does not light up
Check that the AC adapter is plugged in and power is being supplied to the device.
Incoming calls do not ring your home phone When Do Not Disturb is turned on, the Ooma logo will light up purple and all incoming calls will go directly to voicemail without ringing your phones. To turn off the feature, press and hold the >> button or dial * 7 9
You are unable to hear your messages Check that the speaker hasn’t been turned off. Increase the volume level by pressing 
. The device will say what volume it has been set to.
Voice constantly breaks up
Voice quality is dependent on the speed and quality of your Internet connection.
For best results, Ooma recommends that you hardwire your Telo between the modem and router as shown in Alternative Setup Option A. This configuration allows phone calls to be intelligently prioritized over other network traffic. You can optimize how Ooma allocates bandwidth by connecting a computer to the HOME port, browsing to setup.ooma.com, then clicking on the Advanced tab.
Ooma Usage Guide
Basic Operation
Making and receiving calls
To place a call, pick up a phone connected to your Ooma Telo and dial a phone number.
To answer a call, pick up the phone when it rings as you normally would.
Call-waiting
Switch to a second incoming call by pressing the Flash key on your telephone handset. The current call will automatically be put on hold. To switch back, press the Flash key again.
Blocking caller-ID
Disable your caller-ID on outgoing calls by dialing
*6 7 before you dial out. To disable caller-ID for all calls, visit: my.ooma.com/privacy
911 emergency calling
In case of an emergency, dial 9 1 1 to reach first responders. For your safety, always keep your address up-to-date at: my.ooma.com/address
International and other calling services
A calling plan or prepaid balance is required to call outside the country. Visit my.ooma.com/prepaid to get started. Then dial 0 1 1 followed by the country code and phone number. Your remaining time will be announced before the call completes.
Note: A prepaid balance is required for 411 calls.
Voicemail
Setting up
Pick up your phone and press the 
key on the Ooma Telo. The system will walk you through setting up your PIN and recording a personal greeting.
Playing messages at home
When you have new messages, the 
key will blink.
Press the 
key to listen to your voicemail through the speaker. You can also listen to messages through your phone. Simply dial your own phone number and follow the voice prompts.
Checking voicemail remotely
There are three ways to check voicemail remotely:
1Phone: Dial your Ooma number. When the call rolls to voicemail, press the * key and enter your PIN.
2Online: Listen to and manage your voicemail on the web at: my.ooma.com/inbox
3Email: Forward your voicemail as an MP3 file to your email or mobile phone (requires Ooma Premier). Set up forwarding at: my.ooma.com/voicemail
Changing voicemail settings
Pick up the phone connected to your Ooma Telo and press the 
key.
From the main menu, select option 2: “Change your settings,” then follow the instructions.
Quick Reference
USB HOME PHONE
System Status
Volume
Adjustment
Fast Forward
Delete Rewind Play
Ooma Premier™
Your Ooma Telo comes with a free trial of Ooma Premier, a bundle of over 25 premium calling features. Check out some of our most popular features below!
Making two calls at once
Press the Flash key on your handset, and you’ll get a new Ooma dialtone.
Forwarding your voicemail
Forward your voicemail to email so you can listen to messages from your smartphone or computer. To set this up, go to: my.ooma.com/voicemail
Staying connected on the go
Afraid to miss a call? Set up your Ooma Telo to forward calls to your cell phone. Choose to forward all calls, only when your Internet is down, or to ring your home phone and cell phone at the same time. Set this up any time at: my.ooma.com/calling
Blocking telemarketers
Personal and community blacklists have been designed to help you filter out telemarketers and other unwanted callers. To start blocking callers, visit:
my.ooma.com/blacklists
Choosing a virtual number
Select a number from almost any calling area for a home office or to make it easy for friends and family in another state to reach you. Get started at:
Identifying callers
Don’t recognize the number? Enhanced Caller-ID will look up the caller’s name from a national database so you’ll have more than just the number to go by.
Monitoring your calls
Listen in as your callers leave their voicemail. The message will be played through the speaker in your Telo. Only answer the phone if you decide you want to take the call.
Setting up 911 notifications
Gain some peace of mind by setting up your Ooma system to send email or text message alerts whenever someone dials 911 from home. To set this up, go to:
my.ooma.com/911
Using Ooma on your smartphone
Use your Apple or Android smartphone to make phone calls over any Wi-Fi or 3G/4G data connection with the Ooma Mobile app. To get started, go to:
my.ooma.com/mobile
Turning off the ringer
Need some peace and quiet? Just press and hold the
>>button or dial * 7 8 on your phone and all your calls will roll straight to voicemail. To deactivate Do
Not Disturb, press and hold >> again or dial * 7 9 .
And much, much more
Explore all the features and benefits of Ooma Premier:
Solid Blue System Status
Indicates your Ooma service is working. You will hear the Ooma dialtone and all services are operational.
Solid Purple System Status
Indicates your Ooma service is working and Do Not Disturb is enabled. All incoming calls will be directed to voicemail.
Blinking Red System Status Indicates your Ooma service is not working. All services are unavailable. You will not hear any dialtone and will not be able to make or receive calls.
Blinking Purple System Status Indicates your Ooma Telo is downloading a software upgrade. Do not unplug your Ooma Telo when it is in this state.
White System Status
Indicates your Ooma Telo is not powered on.
Play Key
Press to hear your voicemail messages. Press again to stop playback.
Key will blink when there are new messages.
Fast Forward Key
During voicemail playback, press to skip to the next message.
Press and hold to turn toggle Do Not Disturb.
Rewind Key
During voicemail playback, press to replay the current message.
During voicemail playback, press twice to skip to the previous message.
Press to adjust brightness of the system status lights.
Delete Key
During voicemail playback, press to delete current message.
Volume Adjustment Key
Press to adjust the volume level.
Page Key (on rear of Telo)
Press to locate your Ooma handsets.
Press-and-hold for three seconds to register a new cordless Ooma device such as a handset.
©2014 Ooma, Inc. Patent pending. All rights reserved. Reproduction in whole or in part without written permission is prohibited. Ooma, the Ooma logo, Ooma Telo, Ooma HD2 Handset, Ooma Premier, Instant Second Line, Broadband Answering Machine, Ooma PureVoice and all other Ooma company, product and service names and slogans are trademarks of Ooma, Inc. All other product, service or brand names are the property of their respective owners.
logo is blinking red
You don’t hear the Ooma dialtone