Avaya ABT-34 manual TROUBLESHOOTING14, Plugged everything in but the lights won’t come on

Page 14

TROUBLESHOOTING14

I plugged everything in but the lights won’t come on.

POSSIBLE CAUSE

SOLUTION

No power

Check that the AC adapter is connected to the base unit.

 

Check that the AC adapter is connected to the wall outlet.

 

Check that the AC adapter is the model supplied by Plantronics.

My headset does not work with the base unit.

POSSIBLE CAUSE

SOLUTION

Headset is turned off

Turn it on by pressing and holding the power/mute button for

 

approximately 3 seconds, until the status indicator light flashes blue.

Pairing lost

Pair the headset to the base following the instructions in the

 

Pairing section on page 8.

I cannot hear caller/dial tone.

POSSIBLE CAUSE

SOLUTION

Headset system is not

Check that the telephone is connected to the base unit’s

connected correctly

telephone cord jack.

 

Check that the telephone receiver is connected to the base unit’s

 

telephone receiver jack.

Out of range

Walk back into range.

Headset battery is flat

Recharge the battery by placing the headset in the headset

 

charging cradle.

Listen volume too low

Adjust the listen volume adjust button on the headset. If the

 

volume is still too low, select another listen volume major adjust

 

switch setting as described on page 10.

Incorrect configuration dial

Try other configuration dial settings on the base unit, as described

setting for your phone

on page 7.

Callers cannot hear me.

 

 

 

POSSIBLE CAUSE

SOLUTION

Mute is selected

Press the power/mute button once as described on page 10.

Headset microphone boom Align the headset boom with your mouth. is incorrectly positioned

Speak volume is too low Increase the speak volume by adjusting the speak volume fine adjust

buttons on the base unit as described on page 10. If the volume is still too low, select another speak volume major adjust switch setting as described on page 10.

Incorrect configuration dial Try other configuration dial settings on the base unit

setting for your phone

as described on page 7.

I can hear a dial tone in more than one configuration position.

POSSIBLE CAUSE

SOLUTION

Telephone will work

Use the position that sounds best to you and the person you call.

in more than one

 

configuration dial position

 

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Contents Bluetooth Headset System ABT-35/ABT-34 System Diagrams Charging cradle Speak volume fine adjust buttonsPower/mute button Connecting Your ABT-35 Setup Configuration DialConfiguration Dial Charging Your Headset Positioning Your SystemBasic Information Fitting the HeadsetPairing Headset PAIRING8Pairing Headset and Base Mobile PhoneMobile phone Placing & Answering a CallPlacing a Call Answering a Call To disconnect, press call control button on headsetSpeak Volume HOW YOU Volume & MuteListen Volume HOW Others Sound to YOU Sound to OthersSetting UP the Handset Lifter Operation with the Handset Lifter AccessoryAvaya Handset Lifter is an accessory that has two functions Handset Lifter Option for ABT-34Headset or base to raise lifter. Use Making and Receiving Calls With Lifter InstalledSwitching from Handset to Headset When Using Lifter Telephone keypad to dial the numberAudible Warnings and Maintenance OUT of Range WarningTROUBLESHOOTING14 Plugged everything in but the lights won’t come onAvaya Headset Helpline Regulatory Notice Industry Canada Notice Avaya Headset Helpline
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