Troubleshooting tips and resources, If you see no defects | HP 7000

Chapter 4

Examples of a bad alignment pattern

The lines are jagged - align the printer. If that does not work, contact HP.

If you see no defects

If you do not see any defects on the print quality report, then the printing system is working correctly. There is no reason to replace supplies or have the product serviced, because they are functioning properly. If you still have a print quality problem, here are some other things you can check:

•Check the paper.

•Check the print settings.

•Make sure your image has sufficient resolution.

•If the problem seems confined to a band near the edge of your printout, use the software you installed with the product or another software application to rotate the image 180 degrees. The problem might not appear on the other end of the print.

Troubleshooting tips and resources

Use the following tips and resources to resolve printing problems.

•For a paper jam, see Clear a jam in the device.

•For paper-feed problems, such as the paper skew and paper pick, see Solve paper- feed problems.

•Power light is on and not blinking. When the device is turned on for the first time, it takes approximately 12 minutes to initialize.

•Make sure the device is in the ready state. If lights are on or blinking, see Control- panel lights reference.

•No error messages appear on the computer screen.

•Power cord and other cables are working, and are firmly connected to the device. Make sure the device is connected firmly to a functioning alternating current (AC) power outlet, and is turned on. For voltage requirements, see Electrical specifications.

•Media is loaded correctly in the tray and is not jammed in the device.

•Printhead and ink cartridges are properly installed in their correct color-coded slots. Press down firmly on each one to ensure proper contact.

•All latches and covers are closed.

•The rear access panel is locked into place.

•All packing tapes and materials are removed.

•The device can print a printer status page. For more information, see Understand the printer status page.

54 Maintain and troubleshoot

Image 58

HP 7000 manual Troubleshooting tips and resources, If you see no defects

Contents

Officejet Page HP Officejet 7000 E809 Wide Format printer Hewlett-Packard Company notices Safety informationCopyright information Acknowledgements Contents Maintain and troubleshoot Contents Control-panel lights reference Support and warrantyHP supplies Device specifications Regulatory information Get started Find other resources for the product Find the device model number AccessibilityVisual Mobility Understand the device partsFront view Support Control panel Turn off the device Connection informationBack view Eco-Tips Select print media Recommended papers for printing HP Photo Value Packs Paper HP Advanced Photo Paper Tips for selecting and using print mediaRecommended papers for photo printing HP Everyday Photo Paper Photo media Understand specifications for supported mediaCards and envelopes Transparencies Understand supported sizes Media size Standard media sizes Understand supported media types and weights Media size Set minimum margins Media Left Right Top Bottom Margin Load media Load input tray Change print settings Print on special and custom-sized media To change default settings for all future jobs WindowsTo change settings Mac OS Click Start, then click Printers or Printers and Faxes. Or To print on special or custom-sized media Mac OS Print borderlessTo print a borderless document Windows Click Manage Custom Sizes in the Paper Size pull-down menu To print a borderless document Mac OS Click Properties, Setup, or PreferencesPrint a Web page Windows only Open the Paper Type/Quality panel Cancel a print job To print a Web Windows Manage the deviceMac OS Administer the device Monitor the device Use device management tools Embedded Web server To open the embedded Web server Toolbox Windows Embedded Web server pages Open the Toolbox Toolbox tabs HP Utility Mac OS Use the HP Solution Center WindowsTo open the HP Solution Center Network Toolbox Open the HP Utility To open the HP Utility Understand the printer statusHP Utility To print the Printer Status Understand the network configuration status report To connect the device before installing the software Configure the device WindowsDirect connection Network connection To share the device on a locally shared network Install the device on a network Install the device software on client computers To share the device on a locally shared network Configure the device Mac OSTo install the software for network or direct connection Select Network Printer or Network Printer Server Configure your firewall to work with HP devices Windows only To share the device among computers Incoming UDP ports 137, 138, 161 Advanced firewall informationPrinting Uninstall and reinstall the software To uninstall from a Macintosh computer Double-clickHewlett-Packard Work with ink cartridges Information on ink cartridges and the printhead Check the estimated ink levels Related topics Replace the ink cartridges To replace the ink cartridges Chapter Usage information collection To print a print quality report Print and evaluate a print quality reportTo turn off usage information collection To evaluate the Print Quality Diagnostic Ink Levels Good color bars Ragged, irregularly streaked, or faded bars Example of Bad Color Bars Top black bar is ragged on one end Regular white streaks in the bars Bar colors are not uniform Large Black Font Text Alignment Patterns Troubleshooting tips and resources If you see no defects Device shuts down unexpectedly Solve printing problemsDevice takes a long time to print Blank or partial page printed Something on the page is missing or incorrect Check the page-orientation setting Print troubleshootingPlacement of the text or graphics is wrong Check how the media is loaded Envelopes print incorrectly Product is not responding Solution 3 Select the correct printer Solution 1 Turn on the productSolution 2 Load paper in the input tray Solution 4 Check the printer driver status Solution 7 Clear the paper jam Solution 6 Remove all cancelled print jobs from the queueSolution 8 Make sure the print carriage can move freely Solution 2 Print a previously saved version of the document Solution 10 Restart the productSolution 1 Restart the product Product prints meaningless characters Nothing happens when I try to print Solution 4 Check the printer driver status Pages in my document came out in the wrong order Solution 2 Verify the paper size setting Solution 1 Check the printer marginsTo check your margin settings Solution 3 Load the stack of paper correctly Text or graphics are cut off at the edge Solution 1 Check the margin settingsSolution 2 Check the layout of the document To preview the print layout Solution 4 Try printing with borders Solution 3 Load the stack of papers correctlyBlank page came out while printing Solution 3 Check the ink levels Print quality troubleshootingSolution 4 Clean the printhead Solution 2 Check the paper loaded in the input tray Wrong, inaccurate, or bleeding colors Solution 3 Check the paper type Solution 4 Check the ink levels Solution 6 Align the printhead Solution 5 Check the print settingsSolution 7 Clean the printhead Solution 8 Contact HP support Ink is not filling the text or graphics completely Solution 4 Check the paper type Solution 2 Check the ink levelsSolution 3 Check the print settings Solution 5 Clean the printhead Solution 6 Contact HP support Solution 1 Check the paper type Solution 1 Make sure the paper is loaded correctly Solution 2 Use a higher print quality settingSolution 3 Rotate the image Solution 2 Check your print settings Solution 4 Align the printhead Solution 2 Check the paper type Solution 1 Check the print settingsPrintouts are faded or have dull colors Solution 5 Contact HP support Printouts seem blurry or fuzzy Solution 2 Use a higher quality image Solution 3 Print the image in a smaller size Printouts are slanted or skewed Solution 2 Make sure only one type of paper is loadedPrintouts have vertical streaks Solution 2 Wait while the ink dries Solution 1 Print on a page of plain paperTo remove excess ink using plain paper Ink streaks on the back of the paper Solution 2 Make sure the paper is loaded correctly Solution 4 Clean the rollers Solution 1 Wait before you attempt to reprint Solution 5 Check for a paper jamSolution 6 Service the product Poor black text Solution 2 Use TrueType or OpenType fonts Solution 3 Align the printhead Solution 3 Contact HP support Advanced printhead maintenanceSolution 1 Use a lower print quality setting Product prints slowly To clean the printhead from the control panel To clean the printhead from the Printer Toolbox Windows Align the printhead To clean the printhead from the Toolbox Mac OSTo clean the printhead from the embedded Web server To align the printhead from the control panel Media is not supported for the printer or tray Solve paper-feed problemsTo align the printhead from the embedded Web server Media is not picked up from a tray Solve device management problems Embedded Web server cannot be opened General network troubleshooting Solve network problemsCheck the device IP address Troubleshoot installation issues Hardware installation suggestions Make sure the ink cartridges are properly installed Verify installation preliminaries Software installation suggestionsSolve network problems Check the computer system To reset the devices network settings Clear jams Tips for avoiding jams Clear a jam in the deviceTo clear a jam Printhead problem and advanced printhead maintenance Errors WindowsIncompatible Printhead Printhead problem The following printhead has a problem Advanced printhead maintenance To reinstall the printhead Chapter To clean the printhead Chapter To clean the electrical contacts in the product Device Disconnected Ink Service Capacity Warning Ink Alert Ink system failure Cartridge ProblemFollowing cartridge has a problem Following cartridge appears to be missing or damaged Paper Jam Paper MismatchCartridge cradle cannot move Printer is out of paper Printer Paused Ink Service Capacity WarningPrinter Offline Document failed to print Previously used genuine HP cartridge General printer errorFollowing cartridges are previously used Control-panel lights reference Interpreting control-panel lights Light description/Light pattern Chapter Light description/Light pattern Light description/Light pattern All lights are on HP supplies Ink cartridges HP media Support and warranty Before you call Support process HP support by phone Phone support period Telephone support numbers DQGHUH3UHLVHJHOWHQ Placing a call Model number see Find the device model number Hewlett-Packard limited warranty statement Ink cartridge warranty information Device specifications System requirements Print resolution Regulatory information Toxic and hazardous substance table 127 LED indicator statement Declaration of conformity Plastics Material safety data sheetsPaper use Recycling program Power consumption Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Appendix D Regulatory information Third-party licenses OpenSSL Third-party licenses 135 ======================================================== SHA2 Index Page Page Page 142 Page Hewlett-Packard Development Company, L.P