Work with ink cartridges | HP 7000 specification

4 Maintain and troubleshoot

This section contains the following topics:

•Work with ink cartridges

•Print and evaluate a print quality report

•Troubleshooting tips and resources

•Solve printing problems

•Print troubleshooting

•Print quality troubleshooting

•Solve paper-feed problems

•Solve device management problems

•Solve network problems

•Troubleshoot installation issues

•Clear jams

•Errors (Windows)

Work with ink cartridges

To ensure the best print quality from the HP Printer, you will need to perform some simple maintenance procedures. This section provides guidelines for handling the ink cartridges, instructions for replacing the ink cartridges, and cleaning the printhead.

This section contains the following topics:

•Information on ink cartridges and the printhead

•Check the estimated ink levels

•Replace the ink cartridges

•Usage information collection

Information on ink cartridges and the printhead

The following tips help maintain HP ink cartridges and ensure consistent print quality.

•The instructions in this user guide are for replacing ink cartridges, and are not intended for first time installation.

•If you need to replace an ink cartridge, wait until you have the new ink cartridge available to install before removing the old cartridge.

CAUTION: Wait until you have a new ink cartridge available before removing the old ink cartridge. Do not leave the ink cartridge outside of the product for an extended period of time. This can result in damage to both the product and the ink cartridge.

•Keep all ink cartridges in the original sealed packages until they are needed.

•Store ink cartridges in the same orientation packages hang on store shelves or, if out of box, with label facing down.

Maintain and troubleshoot

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HP 7000 manual Work with ink cartridges, Information on ink cartridges and the printhead

Contents

Officejet Page HP Officejet 7000 E809 Wide Format printer Acknowledgements Safety informationCopyright information Hewlett-Packard Company notices Contents Maintain and troubleshoot Contents HP supplies Support and warrantyControl-panel lights reference Regulatory information Device specifications Find other resources for the product Get started Visual AccessibilityFind the device model number Support Understand the device partsFront view Mobility Control panel Back view Connection informationTurn off the device Eco-Tips Recommended papers for printing Select print media Paper HP Photo Value Packs HP Everyday Photo Paper Tips for selecting and using print mediaRecommended papers for photo printing HP Advanced Photo Paper Transparencies Understand specifications for supported mediaCards and envelopes Photo media Media size Standard media sizes Understand supported sizes Media size Understand supported media types and weights Media Left Right Top Bottom Margin Set minimum margins Load input tray Load media Change print settings Click Start, then click Printers or Printers and Faxes. Or To change default settings for all future jobs WindowsTo change settings Mac OS Print on special and custom-sized media Click Manage Custom Sizes in the Paper Size pull-down menu Print borderlessTo print a borderless document Windows To print on special or custom-sized media Mac OS Open the Paper Type/Quality panel Click Properties, Setup, or PreferencesPrint a Web page Windows only To print a borderless document Mac OS To print a Web Cancel a print job Mac OS Manage the deviceWindows Monitor the device Administer the device Embedded Web server Use device management tools To open the embedded Web server Embedded Web server pages Toolbox Windows Toolbox tabs Open the Toolbox Network Toolbox Use the HP Solution Center WindowsTo open the HP Solution Center HP Utility Mac OS HP Utility Understand the printer statusOpen the HP Utility To open the HP Utility To print the Printer Status Understand the network configuration status report Direct connection Configure the device WindowsTo connect the device before installing the software To share the device on a locally shared network Network connection Install the device software on client computers Install the device on a network Select Network Printer or Network Printer Server Configure the device Mac OSTo install the software for network or direct connection To share the device on a locally shared network To share the device among computers Configure your firewall to work with HP devices Windows only Printing Advanced firewall informationIncoming UDP ports 137, 138, 161 Uninstall and reinstall the software Double-clickHewlett-Packard To uninstall from a Macintosh computer Information on ink cartridges and the printhead Work with ink cartridges Related topics Check the estimated ink levels To replace the ink cartridges Replace the ink cartridges Chapter Usage information collection To turn off usage information collection Print and evaluate a print quality reportTo print a print quality report Ink Levels To evaluate the Print Quality Diagnostic Ragged, irregularly streaked, or faded bars Good color bars Example of Bad Color Bars Top black bar is ragged on one end Bar colors are not uniform Regular white streaks in the bars Alignment Patterns Large Black Font Text If you see no defects Troubleshooting tips and resources Device takes a long time to print Solve printing problemsDevice shuts down unexpectedly Something on the page is missing or incorrect Blank or partial page printed Check how the media is loaded Print troubleshootingPlacement of the text or graphics is wrong Check the page-orientation setting Product is not responding Envelopes print incorrectly Solution 4 Check the printer driver status Solution 1 Turn on the productSolution 2 Load paper in the input tray Solution 3 Select the correct printer Solution 8 Make sure the print carriage can move freely Solution 6 Remove all cancelled print jobs from the queueSolution 7 Clear the paper jam Product prints meaningless characters Solution 10 Restart the productSolution 1 Restart the product Solution 2 Print a previously saved version of the document Nothing happens when I try to print Solution 4 Check the printer driver status Pages in my document came out in the wrong order Solution 3 Load the stack of paper correctly Solution 1 Check the printer marginsTo check your margin settings Solution 2 Verify the paper size setting To preview the print layout Solution 1 Check the margin settingsSolution 2 Check the layout of the document Text or graphics are cut off at the edge Blank page came out while printing Solution 3 Load the stack of papers correctlySolution 4 Try printing with borders Solution 4 Clean the printhead Print quality troubleshootingSolution 3 Check the ink levels Wrong, inaccurate, or bleeding colors Solution 2 Check the paper loaded in the input tray Solution 4 Check the ink levels Solution 3 Check the paper type Solution 7 Clean the printhead Solution 5 Check the print settingsSolution 6 Align the printhead Ink is not filling the text or graphics completely Solution 8 Contact HP support Solution 5 Clean the printhead Solution 2 Check the ink levelsSolution 3 Check the print settings Solution 4 Check the paper type Solution 1 Check the paper type Solution 6 Contact HP support Solution 2 Check your print settings Solution 2 Use a higher print quality settingSolution 3 Rotate the image Solution 1 Make sure the paper is loaded correctly Solution 4 Align the printhead Printouts are faded or have dull colors Solution 1 Check the print settingsSolution 2 Check the paper type Printouts seem blurry or fuzzy Solution 5 Contact HP support Solution 3 Print the image in a smaller size Solution 2 Use a higher quality image Printouts have vertical streaks Solution 2 Make sure only one type of paper is loadedPrintouts are slanted or skewed Ink streaks on the back of the paper Solution 1 Print on a page of plain paperTo remove excess ink using plain paper Solution 2 Wait while the ink dries Solution 4 Clean the rollers Solution 2 Make sure the paper is loaded correctly Poor black text Solution 5 Check for a paper jamSolution 6 Service the product Solution 1 Wait before you attempt to reprint Solution 3 Align the printhead Solution 2 Use TrueType or OpenType fonts Product prints slowly Advanced printhead maintenanceSolution 1 Use a lower print quality setting Solution 3 Contact HP support To clean the printhead from the Printer Toolbox Windows To clean the printhead from the control panel To align the printhead from the control panel To clean the printhead from the Toolbox Mac OSTo clean the printhead from the embedded Web server Align the printhead Media is not picked up from a tray Solve paper-feed problemsTo align the printhead from the embedded Web server Media is not supported for the printer or tray Embedded Web server cannot be opened Solve device management problems Check the device IP address Solve network problemsGeneral network troubleshooting Hardware installation suggestions Troubleshoot installation issues Make sure the ink cartridges are properly installed Check the computer system Software installation suggestionsSolve network problems Verify installation preliminaries Clear jams To reset the devices network settings To clear a jam Clear a jam in the deviceTips for avoiding jams Incompatible Printhead Errors WindowsPrinthead problem and advanced printhead maintenance Advanced printhead maintenance To reinstall the printhead Printhead problem The following printhead has a problem Chapter To clean the printhead Chapter To clean the electrical contacts in the product Device Disconnected Ink Alert Ink Service Capacity Warning Following cartridge appears to be missing or damaged Cartridge ProblemFollowing cartridge has a problem Ink system failure Printer is out of paper Paper MismatchCartridge cradle cannot move Paper Jam Document failed to print Ink Service Capacity WarningPrinter Offline Printer Paused Following cartridges are previously used General printer errorPreviously used genuine HP cartridge Interpreting control-panel lights Control-panel lights reference Light description/Light pattern Chapter Light description/Light pattern Light description/Light pattern All lights are on Ink cartridges HP supplies HP media Support and warranty Support process Before you call Phone support period HP support by phone DQGHUH3UHLVHJHOWHQ Telephone support numbers Model number see Find the device model number Placing a call Hewlett-Packard limited warranty statement Ink cartridge warranty information Device specifications System requirements Print resolution Regulatory information Toxic and hazardous substance table 127 LED indicator statement Declaration of conformity Recycling program Material safety data sheetsPaper use Plastics Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumption Appendix D Regulatory information Third-party licenses OpenSSL Third-party licenses 135 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