Monitor the device, Administer the device | HP 7000 manual

Chapter 3

Monitor the device

Use this tool...

Device control panel

Embedded Web server

Toolbox (Windows)

HP Utility (Mac OS X)

HP Solution Center

to obtain the following information...

Obtain information about the status of jobs that are being processed, the operating status of the device, and the status of ink cartridges.

•Printer status information: Click the Information tab, and then click a selection in the left pane.

•Accumulated ink and media usage: Click the Information tab, and then click Usage Report in the left pane.

Ink cartridge information: Click the Estimated Ink Levels tab to view the ink-level information, and then scroll to display the Cartridge Details button. Click the button to view information about replacement cartridges.*

Ink cartridge information: Click Supplies Status. *

Provides current status of the device.

*Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable.

Administer the device

This section provides information about administering the device and modifying settings.

Use this tool...

Control panel

Embedded Web server

to do the following...

Reset the network settings: Press and hold the Power button, press Network button two times, press the Cancel button three times, and release the Power button. For more information, see Troubleshooting tips and resources.

•Set embedded Web server password: Click the Settings tab, and then click Security in the left pane.

•Perform device maintenance tasks: Click the Settings tab, and then click Device Services in the left pane.

•Language or country/region: Click the Settings tab, and then click International in the left pane.

•Configure network settings: Click the Networking tab, and then click an option in the left pane.

26 Configure and manage

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HP 7000 manual Monitor the device, Administer the device

Contents

Officejet Page HP Officejet 7000 E809 Wide Format printer Hewlett-Packard Company notices Safety informationCopyright information Acknowledgements Contents Maintain and troubleshoot Contents Support and warranty Control-panel lights referenceHP supplies Device specifications Regulatory information Get started Find other resources for the product Accessibility Find the device model numberVisual Mobility Understand the device partsFront view Support Control panel Connection information Turn off the deviceBack view Eco-Tips Select print media Recommended papers for printing HP Photo Value Packs Paper HP Advanced Photo Paper Tips for selecting and using print mediaRecommended papers for photo printing HP Everyday Photo Paper Photo media Understand specifications for supported mediaCards and envelopes Transparencies Understand supported sizes Media size Standard media sizes Understand supported media types and weights Media size Set minimum margins Media Left Right Top Bottom Margin Load media Load input tray Change print settings Print on special and custom-sized media To change default settings for all future jobs WindowsTo change settings Mac OS Click Start, then click Printers or Printers and Faxes. Or To print on special or custom-sized media Mac OS Print borderlessTo print a borderless document Windows Click Manage Custom Sizes in the Paper Size pull-down menu To print a borderless document Mac OS Click Properties, Setup, or PreferencesPrint a Web page Windows only Open the Paper Type/Quality panel Cancel a print job To print a Web Manage the device WindowsMac OS Administer the device Monitor the device Use device management tools Embedded Web server To open the embedded Web server Toolbox Windows Embedded Web server pages Open the Toolbox Toolbox tabs HP Utility Mac OS Use the HP Solution Center WindowsTo open the HP Solution Center Network Toolbox Understand the printer status Open the HP Utility To open the HP UtilityHP Utility To print the Printer Status Understand the network configuration status report Configure the device Windows To connect the device before installing the softwareDirect connection Network connection To share the device on a locally shared network Install the device on a network Install the device software on client computers To share the device on a locally shared network Configure the device Mac OSTo install the software for network or direct connection Select Network Printer or Network Printer Server Configure your firewall to work with HP devices Windows only To share the device among computers Advanced firewall information Incoming UDP ports 137, 138, 161Printing Uninstall and reinstall the software To uninstall from a Macintosh computer Double-clickHewlett-Packard Work with ink cartridges Information on ink cartridges and the printhead Check the estimated ink levels Related topics Replace the ink cartridges To replace the ink cartridges Chapter Usage information collection Print and evaluate a print quality report To print a print quality reportTo turn off usage information collection To evaluate the Print Quality Diagnostic Ink Levels Good color bars Ragged, irregularly streaked, or faded bars Example of Bad Color Bars Top black bar is ragged on one end Regular white streaks in the bars Bar colors are not uniform Large Black Font Text Alignment Patterns Troubleshooting tips and resources If you see no defects Solve printing problems Device shuts down unexpectedlyDevice takes a long time to print Blank or partial page printed Something on the page is missing or incorrect Check the page-orientation setting Print troubleshootingPlacement of the text or graphics is wrong Check how the media is loaded Envelopes print incorrectly Product is not responding Solution 3 Select the correct printer Solution 1 Turn on the productSolution 2 Load paper in the input tray Solution 4 Check the printer driver status Solution 6 Remove all cancelled print jobs from the queue Solution 7 Clear the paper jamSolution 8 Make sure the print carriage can move freely Solution 2 Print a previously saved version of the document Solution 10 Restart the productSolution 1 Restart the product Product prints meaningless characters Nothing happens when I try to print Solution 4 Check the printer driver status Pages in my document came out in the wrong order Solution 2 Verify the paper size setting Solution 1 Check the printer marginsTo check your margin settings Solution 3 Load the stack of paper correctly Text or graphics are cut off at the edge Solution 1 Check the margin settingsSolution 2 Check the layout of the document To preview the print layout Solution 3 Load the stack of papers correctly Solution 4 Try printing with bordersBlank page came out while printing Print quality troubleshooting Solution 3 Check the ink levelsSolution 4 Clean the printhead Solution 2 Check the paper loaded in the input tray Wrong, inaccurate, or bleeding colors Solution 3 Check the paper type Solution 4 Check the ink levels Solution 5 Check the print settings Solution 6 Align the printheadSolution 7 Clean the printhead Solution 8 Contact HP support Ink is not filling the text or graphics completely Solution 4 Check the paper type Solution 2 Check the ink levelsSolution 3 Check the print settings Solution 5 Clean the printhead Solution 6 Contact HP support Solution 1 Check the paper type Solution 1 Make sure the paper is loaded correctly Solution 2 Use a higher print quality settingSolution 3 Rotate the image Solution 2 Check your print settings Solution 4 Align the printhead Solution 1 Check the print settings Solution 2 Check the paper typePrintouts are faded or have dull colors Solution 5 Contact HP support Printouts seem blurry or fuzzy Solution 2 Use a higher quality image Solution 3 Print the image in a smaller size Solution 2 Make sure only one type of paper is loaded Printouts are slanted or skewedPrintouts have vertical streaks Solution 2 Wait while the ink dries Solution 1 Print on a page of plain paperTo remove excess ink using plain paper Ink streaks on the back of the paper Solution 2 Make sure the paper is loaded correctly Solution 4 Clean the rollers Solution 1 Wait before you attempt to reprint Solution 5 Check for a paper jamSolution 6 Service the product Poor black text Solution 2 Use TrueType or OpenType fonts Solution 3 Align the printhead Solution 3 Contact HP support Advanced printhead maintenanceSolution 1 Use a lower print quality setting Product prints slowly To clean the printhead from the control panel To clean the printhead from the Printer Toolbox Windows Align the printhead To clean the printhead from the Toolbox Mac OSTo clean the printhead from the embedded Web server To align the printhead from the control panel Media is not supported for the printer or tray Solve paper-feed problemsTo align the printhead from the embedded Web server Media is not picked up from a tray Solve device management problems Embedded Web server cannot be opened Solve network problems General network troubleshootingCheck the device IP address Troubleshoot installation issues Hardware installation suggestions Make sure the ink cartridges are properly installed Verify installation preliminaries Software installation suggestionsSolve network problems Check the computer system To reset the devices network settings Clear jams Clear a jam in the device Tips for avoiding jamsTo clear a jam Errors Windows Printhead problem and advanced printhead maintenanceIncompatible Printhead Printhead problem The following printhead has a problem Advanced printhead maintenance To reinstall the printhead Chapter To clean the printhead Chapter To clean the electrical contacts in the product Device Disconnected Ink Service Capacity Warning Ink Alert Ink system failure Cartridge ProblemFollowing cartridge has a problem Following cartridge appears to be missing or damaged Paper Jam Paper MismatchCartridge cradle cannot move Printer is out of paper Printer Paused Ink Service Capacity WarningPrinter Offline Document failed to print General printer error Previously used genuine HP cartridgeFollowing cartridges are previously used Control-panel lights reference Interpreting control-panel lights Light description/Light pattern Chapter Light description/Light pattern Light description/Light pattern All lights are on HP supplies Ink cartridges HP media Support and warranty Before you call Support process HP support by phone Phone support period Telephone support numbers DQGHUH3UHLVHJHOWHQ Placing a call Model number see Find the device model number Hewlett-Packard limited warranty statement Ink cartridge warranty information Device specifications System requirements Print resolution Regulatory information Toxic and hazardous substance table 127 LED indicator statement Declaration of conformity Plastics Material safety data sheetsPaper use Recycling program Power consumption Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Appendix D Regulatory information Third-party licenses OpenSSL Third-party licenses 135 ======================================================== SHA2 Index Page Page Page 142 Page Hewlett-Packard Development Company, L.P