Clear a jam in the device, Tips for avoiding jams | HP 7000 guide

Clear a jam in the device

To clear a jam

1.Remove all media from the output tray.

CAUTION: Trying to clear a paper jam from the front of the device can damage the print mechanism. Always access and clear paper jams through the rear access panel.

2.Check the rear access panel.

a. Push the left side of the rear access panel to the right, and then pull the panel towards you.

b. Locate any jammed media inside the device, grasp it with both hands and then pull it towards you.

c. Reinsert the rear access panel into the device.

3.Open the top cover. If there is paper remaining inside the device, ensure the carriage has moved to the right of the device, free any paper scraps or wrinkled media, and pull the media towards you through the top of the device.

WARNING! Do not reach into the device when it is on and the carriage is stuck. When you open the top cover, the carriage should return to its position on the right side of the device. If it does not move to the right, turn off the device before you remove any jam.

4.After clearing the jam, close all covers, turn on the device (if you turned it off) and resend the print job.

Tips for avoiding jams

•Make sure that nothing is blocking the paper path.

•Do not overload the trays. For more information, see Understand specifications for supported media.

•Load paper properly and when the device is not printing. For more information, see Load media.

•Do not use media that is curled or crumpled.

•Always use media that conforms with specifications. For more information, see Select print media.

Clear jams

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HP 7000 manual Clear a jam in the device, Tips for avoiding jams, To clear a jam

Contents

Officejet Page HP Officejet 7000 E809 Wide Format printer Acknowledgements Safety informationCopyright information Hewlett-Packard Company notices Contents Maintain and troubleshoot Contents Support and warranty Control-panel lights referenceHP supplies Regulatory information Device specifications Find other resources for the product Get started Accessibility Find the device model numberVisual Support Understand the device partsFront view Mobility Control panel Connection information Turn off the deviceBack view Eco-Tips Recommended papers for printing Select print media Paper HP Photo Value Packs HP Everyday Photo Paper Tips for selecting and using print mediaRecommended papers for photo printing HP Advanced Photo Paper Transparencies Understand specifications for supported mediaCards and envelopes Photo media Media size Standard media sizes Understand supported sizes Media size Understand supported media types and weights Media Left Right Top Bottom Margin Set minimum margins Load input tray Load media Change print settings Click Start, then click Printers or Printers and Faxes. Or To change default settings for all future jobs WindowsTo change settings Mac OS Print on special and custom-sized media Click Manage Custom Sizes in the Paper Size pull-down menu Print borderlessTo print a borderless document Windows To print on special or custom-sized media Mac OS Open the Paper Type/Quality panel Click Properties, Setup, or PreferencesPrint a Web page Windows only To print a borderless document Mac OS To print a Web Cancel a print job Manage the device WindowsMac OS Monitor the device Administer the device Embedded Web server Use device management tools To open the embedded Web server Embedded Web server pages Toolbox Windows Toolbox tabs Open the Toolbox Network Toolbox Use the HP Solution Center WindowsTo open the HP Solution Center HP Utility Mac OS Understand the printer status Open the HP Utility To open the HP UtilityHP Utility To print the Printer Status Understand the network configuration status report Configure the device Windows To connect the device before installing the softwareDirect connection To share the device on a locally shared network Network connection Install the device software on client computers Install the device on a network Select Network Printer or Network Printer Server Configure the device Mac OSTo install the software for network or direct connection To share the device on a locally shared network To share the device among computers Configure your firewall to work with HP devices Windows only Advanced firewall information Incoming UDP ports 137, 138, 161Printing Uninstall and reinstall the software Double-clickHewlett-Packard To uninstall from a Macintosh computer Information on ink cartridges and the printhead Work with ink cartridges Related topics Check the estimated ink levels To replace the ink cartridges Replace the ink cartridges Chapter Usage information collection Print and evaluate a print quality report To print a print quality reportTo turn off usage information collection Ink Levels To evaluate the Print Quality Diagnostic Ragged, irregularly streaked, or faded bars Good color bars Example of Bad Color Bars Top black bar is ragged on one end Bar colors are not uniform Regular white streaks in the bars Alignment Patterns Large Black Font Text If you see no defects Troubleshooting tips and resources Solve printing problems Device shuts down unexpectedlyDevice takes a long time to print Something on the page is missing or incorrect Blank or partial page printed Check how the media is loaded Print troubleshootingPlacement of the text or graphics is wrong Check the page-orientation setting Product is not responding Envelopes print incorrectly Solution 4 Check the printer driver status Solution 1 Turn on the productSolution 2 Load paper in the input tray Solution 3 Select the correct printer Solution 6 Remove all cancelled print jobs from the queue Solution 7 Clear the paper jamSolution 8 Make sure the print carriage can move freely Product prints meaningless characters Solution 10 Restart the productSolution 1 Restart the product Solution 2 Print a previously saved version of the document Nothing happens when I try to print Solution 4 Check the printer driver status Pages in my document came out in the wrong order Solution 3 Load the stack of paper correctly Solution 1 Check the printer marginsTo check your margin settings Solution 2 Verify the paper size setting To preview the print layout Solution 1 Check the margin settingsSolution 2 Check the layout of the document Text or graphics are cut off at the edge Solution 3 Load the stack of papers correctly Solution 4 Try printing with bordersBlank page came out while printing Print quality troubleshooting Solution 3 Check the ink levelsSolution 4 Clean the printhead Wrong, inaccurate, or bleeding colors Solution 2 Check the paper loaded in the input tray Solution 4 Check the ink levels Solution 3 Check the paper type Solution 5 Check the print settings Solution 6 Align the printheadSolution 7 Clean the printhead Ink is not filling the text or graphics completely Solution 8 Contact HP support Solution 5 Clean the printhead Solution 2 Check the ink levelsSolution 3 Check the print settings Solution 4 Check the paper type Solution 1 Check the paper type Solution 6 Contact HP support Solution 2 Check your print settings Solution 2 Use a higher print quality settingSolution 3 Rotate the image Solution 1 Make sure the paper is loaded correctly Solution 4 Align the printhead Solution 1 Check the print settings Solution 2 Check the paper typePrintouts are faded or have dull colors Printouts seem blurry or fuzzy Solution 5 Contact HP support Solution 3 Print the image in a smaller size Solution 2 Use a higher quality image Solution 2 Make sure only one type of paper is loaded Printouts are slanted or skewedPrintouts have vertical streaks Ink streaks on the back of the paper Solution 1 Print on a page of plain paperTo remove excess ink using plain paper Solution 2 Wait while the ink dries Solution 4 Clean the rollers Solution 2 Make sure the paper is loaded correctly Poor black text Solution 5 Check for a paper jamSolution 6 Service the product Solution 1 Wait before you attempt to reprint Solution 3 Align the printhead Solution 2 Use TrueType or OpenType fonts Product prints slowly Advanced printhead maintenanceSolution 1 Use a lower print quality setting Solution 3 Contact HP support To clean the printhead from the Printer Toolbox Windows To clean the printhead from the control panel To align the printhead from the control panel To clean the printhead from the Toolbox Mac OSTo clean the printhead from the embedded Web server Align the printhead Media is not picked up from a tray Solve paper-feed problemsTo align the printhead from the embedded Web server Media is not supported for the printer or tray Embedded Web server cannot be opened Solve device management problems Solve network problems General network troubleshootingCheck the device IP address Hardware installation suggestions Troubleshoot installation issues Make sure the ink cartridges are properly installed Check the computer system Software installation suggestionsSolve network problems Verify installation preliminaries Clear jams To reset the devices network settings Clear a jam in the device Tips for avoiding jamsTo clear a jam Errors Windows Printhead problem and advanced printhead maintenanceIncompatible Printhead Advanced printhead maintenance To reinstall the printhead Printhead problem The following printhead has a problem Chapter To clean the printhead Chapter To clean the electrical contacts in the product Device Disconnected Ink Alert Ink Service Capacity Warning Following cartridge appears to be missing or damaged Cartridge ProblemFollowing cartridge has a problem Ink system failure Printer is out of paper Paper MismatchCartridge cradle cannot move Paper Jam Document failed to print Ink Service Capacity WarningPrinter Offline Printer Paused General printer error Previously used genuine HP cartridgeFollowing cartridges are previously used Interpreting control-panel lights Control-panel lights reference Light description/Light pattern Chapter Light description/Light pattern Light description/Light pattern All lights are on Ink cartridges HP supplies HP media Support and warranty Support process Before you call Phone support period HP support by phone DQGHUH3UHLVHJHOWHQ Telephone support numbers Model number see Find the device model number Placing a call Hewlett-Packard limited warranty statement Ink cartridge warranty information Device specifications System requirements Print resolution Regulatory information Toxic and hazardous substance table 127 LED indicator statement Declaration of conformity Recycling program Material safety data sheetsPaper use Plastics Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumption Appendix D Regulatory information Third-party licenses OpenSSL Third-party licenses 135 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