HP support by phone, Phone support period | HP 7000 specification

Appendix B

•Valuable troubleshooting information for common problems

•Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP device

3.Call HP support. Support options and availability vary by device, country/region, and language.

HP support by phone

The phone support numbers and associated costs listed here are those in effect at time of this material publication. For the most current HP list of telephone support numbers and call-cost information, see www.hp.com/support.

This section contains the following topics:

•Phone support period

•Telephone support numbers

•Placing a call

•After the phone support period

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico).

To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply.

118 Support and warranty

Image 122

HP 7000 manual HP support by phone, Phone support period

Contents

Officejet Page HP Officejet 7000 E809 Wide Format printer Hewlett-Packard Company notices Safety informationCopyright information Acknowledgements Contents Maintain and troubleshoot Contents HP supplies Support and warrantyControl-panel lights reference Device specifications Regulatory information Get started Find other resources for the product Visual AccessibilityFind the device model number Mobility Understand the device partsFront view Support Control panel Back view Connection informationTurn off the device Eco-Tips Select print media Recommended papers for printing HP Photo Value Packs Paper HP Advanced Photo Paper Tips for selecting and using print mediaRecommended papers for photo printing HP Everyday Photo Paper Photo media Understand specifications for supported mediaCards and envelopes Transparencies Understand supported sizes Media size Standard media sizes Understand supported media types and weights Media size Set minimum margins Media Left Right Top Bottom Margin Load media Load input tray Change print settings Print on special and custom-sized media To change default settings for all future jobs WindowsTo change settings Mac OS Click Start, then click Printers or Printers and Faxes. Or To print on special or custom-sized media Mac OS Print borderlessTo print a borderless document Windows Click Manage Custom Sizes in the Paper Size pull-down menu To print a borderless document Mac OS Click Properties, Setup, or PreferencesPrint a Web page Windows only Open the Paper Type/Quality panel Cancel a print job To print a Web Mac OS Manage the deviceWindows Administer the device Monitor the device Use device management tools Embedded Web server To open the embedded Web server Toolbox Windows Embedded Web server pages Open the Toolbox Toolbox tabs HP Utility Mac OS Use the HP Solution Center WindowsTo open the HP Solution Center Network Toolbox HP Utility Understand the printer statusOpen the HP Utility To open the HP Utility To print the Printer Status Understand the network configuration status report Direct connection Configure the device WindowsTo connect the device before installing the software Network connection To share the device on a locally shared network Install the device on a network Install the device software on client computers To share the device on a locally shared network Configure the device Mac OSTo install the software for network or direct connection Select Network Printer or Network Printer Server Configure your firewall to work with HP devices Windows only To share the device among computers Printing Advanced firewall informationIncoming UDP ports 137, 138, 161 Uninstall and reinstall the software To uninstall from a Macintosh computer Double-clickHewlett-Packard Work with ink cartridges Information on ink cartridges and the printhead Check the estimated ink levels Related topics Replace the ink cartridges To replace the ink cartridges Chapter Usage information collection To turn off usage information collection Print and evaluate a print quality reportTo print a print quality report To evaluate the Print Quality Diagnostic Ink Levels Good color bars Ragged, irregularly streaked, or faded bars Example of Bad Color Bars Top black bar is ragged on one end Regular white streaks in the bars Bar colors are not uniform Large Black Font Text Alignment Patterns Troubleshooting tips and resources If you see no defects Device takes a long time to print Solve printing problemsDevice shuts down unexpectedly Blank or partial page printed Something on the page is missing or incorrect Check the page-orientation setting Print troubleshootingPlacement of the text or graphics is wrong Check how the media is loaded Envelopes print incorrectly Product is not responding Solution 3 Select the correct printer Solution 1 Turn on the productSolution 2 Load paper in the input tray Solution 4 Check the printer driver status Solution 8 Make sure the print carriage can move freely Solution 6 Remove all cancelled print jobs from the queueSolution 7 Clear the paper jam Solution 2 Print a previously saved version of the document Solution 10 Restart the productSolution 1 Restart the product Product prints meaningless characters Nothing happens when I try to print Solution 4 Check the printer driver status Pages in my document came out in the wrong order Solution 2 Verify the paper size setting Solution 1 Check the printer marginsTo check your margin settings Solution 3 Load the stack of paper correctly Text or graphics are cut off at the edge Solution 1 Check the margin settingsSolution 2 Check the layout of the document To preview the print layout Blank page came out while printing Solution 3 Load the stack of papers correctlySolution 4 Try printing with borders Solution 4 Clean the printhead Print quality troubleshootingSolution 3 Check the ink levels Solution 2 Check the paper loaded in the input tray Wrong, inaccurate, or bleeding colors Solution 3 Check the paper type Solution 4 Check the ink levels Solution 7 Clean the printhead Solution 5 Check the print settingsSolution 6 Align the printhead Solution 8 Contact HP support Ink is not filling the text or graphics completely Solution 4 Check the paper type Solution 2 Check the ink levelsSolution 3 Check the print settings Solution 5 Clean the printhead Solution 6 Contact HP support Solution 1 Check the paper type Solution 1 Make sure the paper is loaded correctly Solution 2 Use a higher print quality settingSolution 3 Rotate the image Solution 2 Check your print settings Solution 4 Align the printhead Printouts are faded or have dull colors Solution 1 Check the print settingsSolution 2 Check the paper type Solution 5 Contact HP support Printouts seem blurry or fuzzy Solution 2 Use a higher quality image Solution 3 Print the image in a smaller size Printouts have vertical streaks Solution 2 Make sure only one type of paper is loadedPrintouts are slanted or skewed Solution 2 Wait while the ink dries Solution 1 Print on a page of plain paperTo remove excess ink using plain paper Ink streaks on the back of the paper Solution 2 Make sure the paper is loaded correctly Solution 4 Clean the rollers Solution 1 Wait before you attempt to reprint Solution 5 Check for a paper jamSolution 6 Service the product Poor black text Solution 2 Use TrueType or OpenType fonts Solution 3 Align the printhead Solution 3 Contact HP support Advanced printhead maintenanceSolution 1 Use a lower print quality setting Product prints slowly To clean the printhead from the control panel To clean the printhead from the Printer Toolbox Windows Align the printhead To clean the printhead from the Toolbox Mac OSTo clean the printhead from the embedded Web server To align the printhead from the control panel Media is not supported for the printer or tray Solve paper-feed problemsTo align the printhead from the embedded Web server Media is not picked up from a tray Solve device management problems Embedded Web server cannot be opened Check the device IP address Solve network problemsGeneral network troubleshooting Troubleshoot installation issues Hardware installation suggestions Make sure the ink cartridges are properly installed Verify installation preliminaries Software installation suggestionsSolve network problems Check the computer system To reset the devices network settings Clear jams To clear a jam Clear a jam in the deviceTips for avoiding jams Incompatible Printhead Errors WindowsPrinthead problem and advanced printhead maintenance Printhead problem The following printhead has a problem Advanced printhead maintenance To reinstall the printhead Chapter To clean the printhead Chapter To clean the electrical contacts in the product Device Disconnected Ink Service Capacity Warning Ink Alert Ink system failure Cartridge ProblemFollowing cartridge has a problem Following cartridge appears to be missing or damaged Paper Jam Paper MismatchCartridge cradle cannot move Printer is out of paper Printer Paused Ink Service Capacity WarningPrinter Offline Document failed to print Following cartridges are previously used General printer errorPreviously used genuine HP cartridge Control-panel lights reference Interpreting control-panel lights Light description/Light pattern Chapter Light description/Light pattern Light description/Light pattern All lights are on HP supplies Ink cartridges HP media Support and warranty Before you call Support process HP support by phone Phone support period Telephone support numbers DQGHUH3UHLVHJHOWHQ Placing a call Model number see Find the device model number Hewlett-Packard limited warranty statement Ink cartridge warranty information Device specifications System requirements Print resolution Regulatory information Toxic and hazardous substance table 127 LED indicator statement Declaration of conformity Plastics Material safety data sheetsPaper use Recycling program Power consumption Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Appendix D Regulatory information Third-party licenses OpenSSL Third-party licenses 135 ======================================================== SHA2 Index Page Page Page 142 Page Hewlett-Packard Development Company, L.P