Officejet
Page
HP Officejet 7000 E809 Wide Format printer
Hewlett-Packard Company notices
Safety information
Copyright information
Acknowledgements
Contents
Maintain and troubleshoot
Contents
HP supplies
Support and warranty
Control-panel lights reference
Device specifications
Regulatory information
Get started
Find other resources for the product
Visual
Accessibility
Find the device model number
Mobility
Understand the device parts
Front view
Support
Control panel
Back view
Connection information
Turn off the device
Eco-Tips
Select print media
Recommended papers for printing
HP Photo Value Packs
Paper
HP Advanced Photo Paper
Tips for selecting and using print media
Recommended papers for photo printing
HP Everyday Photo Paper
Photo media
Understand specifications for supported media
Cards and envelopes
Transparencies
Understand supported sizes
Media size Standard media sizes
Understand supported media types and weights
Media size
Set minimum margins
Media Left Right Top Bottom Margin
Load media
Load input tray
Change print settings
Print on special and custom-sized media
To change default settings for all future jobs Windows
To change settings Mac OS
Click Start, then click Printers or Printers and Faxes. Or
To print on special or custom-sized media Mac OS
Print borderless
To print a borderless document Windows
Click Manage Custom Sizes in the Paper Size pull-down menu
To print a borderless document Mac OS
Click Properties, Setup, or Preferences
Print a Web page Windows only
Open the Paper Type/Quality panel
Cancel a print job
To print a Web
Mac OS
Manage the device
Windows
Administer the device
Monitor the device
Use device management tools
Embedded Web server
To open the embedded Web server
Toolbox Windows
Embedded Web server pages
Open the Toolbox
Toolbox tabs
HP Utility Mac OS
Use the HP Solution Center Windows
To open the HP Solution Center
Network Toolbox
HP Utility
Understand the printer status
Open the HP Utility To open the HP Utility
To print the Printer Status
Understand the network configuration status report
Direct connection
Configure the device Windows
To connect the device before installing the software
Network connection
To share the device on a locally shared network
Install the device on a network
Install the device software on client computers
To share the device on a locally shared network
Configure the device Mac OS
To install the software for network or direct connection
Select Network Printer or Network Printer Server
Configure your firewall to work with HP devices Windows only
To share the device among computers
Printing
Advanced firewall information
Incoming UDP ports 137, 138, 161
Uninstall and reinstall the software
To uninstall from a Macintosh computer
Double-clickHewlett-Packard
Work with ink cartridges
Information on ink cartridges and the printhead
Check the estimated ink levels
Related topics
Replace the ink cartridges
To replace the ink cartridges
Chapter
Usage information collection
To turn off usage information collection
Print and evaluate a print quality report
To print a print quality report
To evaluate the Print Quality Diagnostic
Ink Levels
Good color bars
Ragged, irregularly streaked, or faded bars
Example of Bad Color Bars Top black bar is ragged on one end
Regular white streaks in the bars
Bar colors are not uniform
Large Black Font Text
Alignment Patterns
Troubleshooting tips and resources
If you see no defects
Device takes a long time to print
Solve printing problems
Device shuts down unexpectedly
Blank or partial page printed
Something on the page is missing or incorrect
Check the page-orientation setting
Print troubleshooting
Placement of the text or graphics is wrong
Check how the media is loaded
Envelopes print incorrectly
Product is not responding
Solution 3 Select the correct printer
Solution 1 Turn on the product
Solution 2 Load paper in the input tray
Solution 4 Check the printer driver status
Solution 8 Make sure the print carriage can move freely
Solution 6 Remove all cancelled print jobs from the queue
Solution 7 Clear the paper jam
Solution 2 Print a previously saved version of the document
Solution 10 Restart the product
Solution 1 Restart the product
Product prints meaningless characters
Nothing happens when I try to print
Solution 4 Check the printer driver status
Pages in my document came out in the wrong order
Solution 2 Verify the paper size setting
Solution 1 Check the printer margins
To check your margin settings
Solution 3 Load the stack of paper correctly
Text or graphics are cut off at the edge
Solution 1 Check the margin settings
Solution 2 Check the layout of the document
To preview the print layout
Blank page came out while printing
Solution 3 Load the stack of papers correctly
Solution 4 Try printing with borders
Solution 4 Clean the printhead
Print quality troubleshooting
Solution 3 Check the ink levels
Solution 2 Check the paper loaded in the input tray
Wrong, inaccurate, or bleeding colors
Solution 3 Check the paper type
Solution 4 Check the ink levels
Solution 7 Clean the printhead
Solution 5 Check the print settings
Solution 6 Align the printhead
Solution 8 Contact HP support
Ink is not filling the text or graphics completely
Solution 4 Check the paper type
Solution 2 Check the ink levels
Solution 3 Check the print settings
Solution 5 Clean the printhead
Solution 6 Contact HP support
Solution 1 Check the paper type
Solution 1 Make sure the paper is loaded correctly
Solution 2 Use a higher print quality setting
Solution 3 Rotate the image
Solution 2 Check your print settings
Solution 4 Align the printhead
Printouts are faded or have dull colors
Solution 1 Check the print settings
Solution 2 Check the paper type
Solution 5 Contact HP support
Printouts seem blurry or fuzzy
Solution 2 Use a higher quality image
Solution 3 Print the image in a smaller size
Printouts have vertical streaks
Solution 2 Make sure only one type of paper is loaded
Printouts are slanted or skewed
Solution 2 Wait while the ink dries
Solution 1 Print on a page of plain paper
To remove excess ink using plain paper
Ink streaks on the back of the paper
Solution 2 Make sure the paper is loaded correctly
Solution 4 Clean the rollers
Solution 1 Wait before you attempt to reprint
Solution 5 Check for a paper jam
Solution 6 Service the product
Poor black text
Solution 2 Use TrueType or OpenType fonts
Solution 3 Align the printhead
Solution 3 Contact HP support
Advanced printhead maintenance
Solution 1 Use a lower print quality setting
Product prints slowly
To clean the printhead from the control panel
To clean the printhead from the Printer Toolbox Windows
Align the printhead
To clean the printhead from the Toolbox Mac OS
To clean the printhead from the embedded Web server
To align the printhead from the control panel
Media is not supported for the printer or tray
Solve paper-feed problems
To align the printhead from the embedded Web server
Media is not picked up from a tray
Solve device management problems
Embedded Web server cannot be opened
Check the device IP address
Solve network problems
General network troubleshooting
Troubleshoot installation issues
Hardware installation suggestions
Make sure the ink cartridges are properly installed
Verify installation preliminaries
Software installation suggestions
Solve network problems
Check the computer system
To reset the devices network settings
Clear jams
To clear a jam
Clear a jam in the device
Tips for avoiding jams
Incompatible Printhead
Errors Windows
Printhead problem and advanced printhead maintenance
Printhead problem The following printhead has a problem
Advanced printhead maintenance To reinstall the printhead
Chapter
To clean the printhead
Chapter
To clean the electrical contacts in the product
Device Disconnected
Ink Service Capacity Warning
Ink Alert
Ink system failure
Cartridge Problem
Following cartridge has a problem
Following cartridge appears to be missing or damaged
Paper Jam
Paper Mismatch
Cartridge cradle cannot move
Printer is out of paper
Printer Paused
Ink Service Capacity Warning
Printer Offline
Document failed to print
Following cartridges are previously used
General printer error
Previously used genuine HP cartridge
Control-panel lights reference
Interpreting control-panel lights
Light description/Light pattern
Chapter
Light description/Light pattern
Light description/Light pattern
All lights are on
HP supplies
Ink cartridges
HP media
Support and warranty
Before you call
Support process
HP support by phone
Phone support period
Telephone support numbers
DQGHUH3UHLVHJHOWHQ
Placing a call
Model number see Find the device model number
Hewlett-Packard limited warranty statement
Ink cartridge warranty information
Device specifications
System requirements
Print resolution
Regulatory information
Toxic and hazardous substance table 127
LED indicator statement
Declaration of conformity
Plastics
Material safety data sheets
Paper use
Recycling program
Power consumption
Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση
Appendix D Regulatory information
Third-party licenses
OpenSSL
Third-party licenses 135
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SHA2
Index
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142
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Hewlett-Packard Development Company, L.P
NOTE: Make sure the plastic tab is entirely removed and that the label is slightly torn, revealing the vent channel.
CAUTION: Do not lift the latch handle on the print carriage to install the ink cartridges. Doing so can result in incorrectly seated ink cartridges and printing problems. The latch must remain down in order to correctly install the ink cartridges.