Uninstall and reinstall the software | HP 7000 manual

Photo card upload

•UDP ports: 137, 138, 427

•TCP port: 139

Scanning

•UDP port: 427

•TCP ports: 9220, 9500

HP device status

UDP port: 161

Faxing

•UDP port: 427

•TCP port: 9220

HP device installation

UDP port: 427

Uninstall and reinstall the software

If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and then reinstall the software. Do not simply delete the device application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the device.

There are three methods to uninstall the software on a Windows computer, and two methods to uninstall on a Macintosh computer.

To uninstall from a Windows computer, method 1

1.Disconnect the device from your computer. Do not connect it to your computer until after you have reinstalled the software.

2.Press the Power button to turn off the device.

3.On the Windows taskbar, click Start, select Control Panel, and then click Add/ Remove Programs.

- Or -

Click Start, click Control Panel, and then click Uninstall a program.

4.Select the device you want to uninstall, and then click Change/Remove or Uninstall/ Change.

5.Follow the onscreen instructions.

6.If you are asked whether you would like to remove shared files, click No.

Other programs that use these files might not work properly if the files are deleted.

7.Restart your computer.

8.To reinstall the software, insert the device installation CD into your computer's CD- ROM drive, follow the onscreen instructions, and also see To install the software before connecting the device (recommended).

Uninstall and reinstall the software

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HP 7000 manual Uninstall and reinstall the software

Contents

Officejet Page HP Officejet 7000 E809 Wide Format printer Copyright information Safety informationHewlett-Packard Company notices Acknowledgements Contents Maintain and troubleshoot Contents Support and warranty Control-panel lights referenceHP supplies Regulatory information Device specifications Find other resources for the product Get started Accessibility Find the device model numberVisual Front view Understand the device partsMobility Support Control panel Connection information Turn off the deviceBack view Eco-Tips Recommended papers for printing Select print media Paper HP Photo Value Packs Recommended papers for photo printing Tips for selecting and using print mediaHP Advanced Photo Paper HP Everyday Photo Paper Cards and envelopes Understand specifications for supported mediaPhoto media Transparencies Media size Standard media sizes Understand supported sizes Media size Understand supported media types and weights Media Left Right Top Bottom Margin Set minimum margins Load input tray Load media Change print settings To change settings Mac OS To change default settings for all future jobs WindowsPrint on special and custom-sized media Click Start, then click Printers or Printers and Faxes. Or To print a borderless document Windows Print borderlessTo print on special or custom-sized media Mac OS Click Manage Custom Sizes in the Paper Size pull-down menu Print a Web page Windows only Click Properties, Setup, or PreferencesTo print a borderless document Mac OS Open the Paper Type/Quality panel To print a Web Cancel a print job Manage the device WindowsMac OS Monitor the device Administer the device Embedded Web server Use device management tools To open the embedded Web server Embedded Web server pages Toolbox Windows Toolbox tabs Open the Toolbox To open the HP Solution Center Use the HP Solution Center WindowsHP Utility Mac OS Network Toolbox Understand the printer status Open the HP Utility To open the HP UtilityHP Utility To print the Printer Status Understand the network configuration status report Configure the device Windows To connect the device before installing the softwareDirect connection To share the device on a locally shared network Network connection Install the device software on client computers Install the device on a network To install the software for network or direct connection Configure the device Mac OSTo share the device on a locally shared network Select Network Printer or Network Printer Server To share the device among computers Configure your firewall to work with HP devices Windows only Advanced firewall information Incoming UDP ports 137, 138, 161Printing Uninstall and reinstall the software Double-clickHewlett-Packard To uninstall from a Macintosh computer Information on ink cartridges and the printhead Work with ink cartridges Related topics Check the estimated ink levels To replace the ink cartridges Replace the ink cartridges Chapter Usage information collection Print and evaluate a print quality report To print a print quality reportTo turn off usage information collection Ink Levels To evaluate the Print Quality Diagnostic Ragged, irregularly streaked, or faded bars Good color bars Example of Bad Color Bars Top black bar is ragged on one end Bar colors are not uniform Regular white streaks in the bars Alignment Patterns Large Black Font Text If you see no defects Troubleshooting tips and resources Solve printing problems Device shuts down unexpectedlyDevice takes a long time to print Something on the page is missing or incorrect Blank or partial page printed Placement of the text or graphics is wrong Print troubleshootingCheck the page-orientation setting Check how the media is loaded Product is not responding Envelopes print incorrectly Solution 2 Load paper in the input tray Solution 1 Turn on the productSolution 3 Select the correct printer Solution 4 Check the printer driver status Solution 6 Remove all cancelled print jobs from the queue Solution 7 Clear the paper jamSolution 8 Make sure the print carriage can move freely Solution 1 Restart the product Solution 10 Restart the productSolution 2 Print a previously saved version of the document Product prints meaningless characters Nothing happens when I try to print Solution 4 Check the printer driver status Pages in my document came out in the wrong order To check your margin settings Solution 1 Check the printer marginsSolution 2 Verify the paper size setting Solution 3 Load the stack of paper correctly Solution 2 Check the layout of the document Solution 1 Check the margin settingsText or graphics are cut off at the edge To preview the print layout Solution 3 Load the stack of papers correctly Solution 4 Try printing with bordersBlank page came out while printing Print quality troubleshooting Solution 3 Check the ink levelsSolution 4 Clean the printhead Wrong, inaccurate, or bleeding colors Solution 2 Check the paper loaded in the input tray Solution 4 Check the ink levels Solution 3 Check the paper type Solution 5 Check the print settings Solution 6 Align the printheadSolution 7 Clean the printhead Ink is not filling the text or graphics completely Solution 8 Contact HP support Solution 3 Check the print settings Solution 2 Check the ink levelsSolution 4 Check the paper type Solution 5 Clean the printhead Solution 1 Check the paper type Solution 6 Contact HP support Solution 3 Rotate the image Solution 2 Use a higher print quality settingSolution 1 Make sure the paper is loaded correctly Solution 2 Check your print settings Solution 4 Align the printhead Solution 1 Check the print settings Solution 2 Check the paper typePrintouts are faded or have dull colors Printouts seem blurry or fuzzy Solution 5 Contact HP support Solution 3 Print the image in a smaller size Solution 2 Use a higher quality image Solution 2 Make sure only one type of paper is loaded Printouts are slanted or skewedPrintouts have vertical streaks To remove excess ink using plain paper Solution 1 Print on a page of plain paperSolution 2 Wait while the ink dries Ink streaks on the back of the paper Solution 4 Clean the rollers Solution 2 Make sure the paper is loaded correctly Solution 6 Service the product Solution 5 Check for a paper jamSolution 1 Wait before you attempt to reprint Poor black text Solution 3 Align the printhead Solution 2 Use TrueType or OpenType fonts Solution 1 Use a lower print quality setting Advanced printhead maintenanceSolution 3 Contact HP support Product prints slowly To clean the printhead from the Printer Toolbox Windows To clean the printhead from the control panel To clean the printhead from the embedded Web server To clean the printhead from the Toolbox Mac OSAlign the printhead To align the printhead from the control panel To align the printhead from the embedded Web server Solve paper-feed problemsMedia is not supported for the printer or tray Media is not picked up from a tray Embedded Web server cannot be opened Solve device management problems Solve network problems General network troubleshootingCheck the device IP address Hardware installation suggestions Troubleshoot installation issues Make sure the ink cartridges are properly installed Solve network problems Software installation suggestionsVerify installation preliminaries Check the computer system Clear jams To reset the devices network settings Clear a jam in the device Tips for avoiding jamsTo clear a jam Errors Windows Printhead problem and advanced printhead maintenanceIncompatible Printhead Advanced printhead maintenance To reinstall the printhead Printhead problem The following printhead has a problem Chapter To clean the printhead Chapter To clean the electrical contacts in the product Device Disconnected Ink Alert Ink Service Capacity Warning Following cartridge has a problem Cartridge ProblemInk system failure Following cartridge appears to be missing or damaged Cartridge cradle cannot move Paper MismatchPaper Jam Printer is out of paper Printer Offline Ink Service Capacity WarningPrinter Paused Document failed to print General printer error Previously used genuine HP cartridgeFollowing cartridges are previously used Interpreting control-panel lights Control-panel lights reference Light description/Light pattern Chapter Light description/Light pattern Light description/Light pattern All lights are on Ink cartridges HP supplies HP media Support and warranty Support process Before you call Phone support period HP support by phone DQGHUH3UHLVHJHOWHQ Telephone support numbers Model number see Find the device model number Placing a call Hewlett-Packard limited warranty statement Ink cartridge warranty information Device specifications System requirements Print resolution Regulatory information Toxic and hazardous substance table 127 LED indicator statement Declaration of conformity Paper use Material safety data sheetsPlastics Recycling program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumption Appendix D Regulatory information Third-party licenses OpenSSL Third-party licenses 135 ======================================================== SHA2 Index Page Page Page 142 Page Hewlett-Packard Development Company, L.P