Support and warranty | HP 7000 manual

B Support and warranty

The information in Maintain and troubleshoot suggests solutions to common problems. If your device is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance.

This section contains the following topics:

•Obtain electronic support

•Obtain HP telephone support

•Hewlett-Packard limited warranty statement

•Ink cartridge warranty information

•Prepare the device for shipment

Obtain electronic support

To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

This Web site also offers technical support, drivers, supplies, ordering information and other options such as:

•Access online support pages.

•Send HP an e-mail message for answers to your questions.

•Connect with an HP technician by using online chat.

•Check for software updates.

You can also obtain support from HP from the following electronic sources:

•Toolbox (Windows): The Toolbox provides easy, step-by-step solutions to common printing problems. For more information, see Toolbox (Windows).

•Embedded Web server: When the device is connected to a network, you can use the embedded Web server to view status information, change settings, and manage the device at your computer. For more information, see Embedded Web server.

Support options and availability vary by product, country/region, and language.

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HP 7000 manual Support and warranty

Contents

Officejet Page HP Officejet 7000 E809 Wide Format printer Safety information Copyright informationHewlett-Packard Company notices Acknowledgements Contents Maintain and troubleshoot Contents Support and warranty Control-panel lights referenceHP supplies Device specifications Regulatory information Get started Find other resources for the product Accessibility Find the device model numberVisual Understand the device parts Front viewMobility Support Control panel Connection information Turn off the deviceBack view Eco-Tips Select print media Recommended papers for printing HP Photo Value Packs Paper Tips for selecting and using print media Recommended papers for photo printingHP Advanced Photo Paper HP Everyday Photo Paper Understand specifications for supported media Cards and envelopesPhoto media Transparencies Understand supported sizes Media size Standard media sizes Understand supported media types and weights Media size Set minimum margins Media Left Right Top Bottom Margin Load media Load input tray Change print settings To change default settings for all future jobs Windows To change settings Mac OSPrint on special and custom-sized media Click Start, then click Printers or Printers and Faxes. Or Print borderless To print a borderless document WindowsTo print on special or custom-sized media Mac OS Click Manage Custom Sizes in the Paper Size pull-down menu Click Properties, Setup, or Preferences Print a Web page Windows onlyTo print a borderless document Mac OS Open the Paper Type/Quality panel Cancel a print job To print a Web Manage the device WindowsMac OS Administer the device Monitor the device Use device management tools Embedded Web server To open the embedded Web server Toolbox Windows Embedded Web server pages Open the Toolbox Toolbox tabs Use the HP Solution Center Windows To open the HP Solution CenterHP Utility Mac OS Network Toolbox Understand the printer status Open the HP Utility To open the HP UtilityHP Utility To print the Printer Status Understand the network configuration status report Configure the device Windows To connect the device before installing the softwareDirect connection Network connection To share the device on a locally shared network Install the device on a network Install the device software on client computers Configure the device Mac OS To install the software for network or direct connectionTo share the device on a locally shared network Select Network Printer or Network Printer Server Configure your firewall to work with HP devices Windows only To share the device among computers Advanced firewall information Incoming UDP ports 137, 138, 161Printing Uninstall and reinstall the software To uninstall from a Macintosh computer Double-clickHewlett-Packard Work with ink cartridges Information on ink cartridges and the printhead Check the estimated ink levels Related topics Replace the ink cartridges To replace the ink cartridges Chapter Usage information collection Print and evaluate a print quality report To print a print quality reportTo turn off usage information collection To evaluate the Print Quality Diagnostic Ink Levels Good color bars Ragged, irregularly streaked, or faded bars Example of Bad Color Bars Top black bar is ragged on one end Regular white streaks in the bars Bar colors are not uniform Large Black Font Text Alignment Patterns Troubleshooting tips and resources If you see no defects Solve printing problems Device shuts down unexpectedlyDevice takes a long time to print Blank or partial page printed Something on the page is missing or incorrect Print troubleshooting Placement of the text or graphics is wrongCheck the page-orientation setting Check how the media is loaded Envelopes print incorrectly Product is not responding Solution 1 Turn on the product Solution 2 Load paper in the input traySolution 3 Select the correct printer Solution 4 Check the printer driver status Solution 6 Remove all cancelled print jobs from the queue Solution 7 Clear the paper jamSolution 8 Make sure the print carriage can move freely Solution 10 Restart the product Solution 1 Restart the productSolution 2 Print a previously saved version of the document Product prints meaningless characters Nothing happens when I try to print Solution 4 Check the printer driver status Pages in my document came out in the wrong order Solution 1 Check the printer margins To check your margin settingsSolution 2 Verify the paper size setting Solution 3 Load the stack of paper correctly Solution 1 Check the margin settings Solution 2 Check the layout of the documentText or graphics are cut off at the edge To preview the print layout Solution 3 Load the stack of papers correctly Solution 4 Try printing with bordersBlank page came out while printing Print quality troubleshooting Solution 3 Check the ink levelsSolution 4 Clean the printhead Solution 2 Check the paper loaded in the input tray Wrong, inaccurate, or bleeding colors Solution 3 Check the paper type Solution 4 Check the ink levels Solution 5 Check the print settings Solution 6 Align the printheadSolution 7 Clean the printhead Solution 8 Contact HP support Ink is not filling the text or graphics completely Solution 2 Check the ink levels Solution 3 Check the print settingsSolution 4 Check the paper type Solution 5 Clean the printhead Solution 6 Contact HP support Solution 1 Check the paper type Solution 2 Use a higher print quality setting Solution 3 Rotate the imageSolution 1 Make sure the paper is loaded correctly Solution 2 Check your print settings Solution 4 Align the printhead Solution 1 Check the print settings Solution 2 Check the paper typePrintouts are faded or have dull colors Solution 5 Contact HP support Printouts seem blurry or fuzzy Solution 2 Use a higher quality image Solution 3 Print the image in a smaller size Solution 2 Make sure only one type of paper is loaded Printouts are slanted or skewedPrintouts have vertical streaks Solution 1 Print on a page of plain paper To remove excess ink using plain paperSolution 2 Wait while the ink dries Ink streaks on the back of the paper Solution 2 Make sure the paper is loaded correctly Solution 4 Clean the rollers Solution 5 Check for a paper jam Solution 6 Service the productSolution 1 Wait before you attempt to reprint Poor black text Solution 2 Use TrueType or OpenType fonts Solution 3 Align the printhead Advanced printhead maintenance Solution 1 Use a lower print quality settingSolution 3 Contact HP support Product prints slowly To clean the printhead from the control panel To clean the printhead from the Printer Toolbox Windows To clean the printhead from the Toolbox Mac OS To clean the printhead from the embedded Web serverAlign the printhead To align the printhead from the control panel Solve paper-feed problems To align the printhead from the embedded Web serverMedia is not supported for the printer or tray Media is not picked up from a tray Solve device management problems Embedded Web server cannot be opened Solve network problems General network troubleshootingCheck the device IP address Troubleshoot installation issues Hardware installation suggestions Make sure the ink cartridges are properly installed Software installation suggestions Solve network problemsVerify installation preliminaries Check the computer system To reset the devices network settings Clear jams Clear a jam in the device Tips for avoiding jamsTo clear a jam Errors Windows Printhead problem and advanced printhead maintenanceIncompatible Printhead Printhead problem The following printhead has a problem Advanced printhead maintenance To reinstall the printhead Chapter To clean the printhead Chapter To clean the electrical contacts in the product Device Disconnected Ink Service Capacity Warning Ink Alert Cartridge Problem Following cartridge has a problemInk system failure Following cartridge appears to be missing or damaged Paper Mismatch Cartridge cradle cannot movePaper Jam Printer is out of paper Ink Service Capacity Warning Printer OfflinePrinter Paused Document failed to print General printer error Previously used genuine HP cartridgeFollowing cartridges are previously used Control-panel lights reference Interpreting control-panel lights Light description/Light pattern Chapter Light description/Light pattern Light description/Light pattern All lights are on HP supplies Ink cartridges HP media Support and warranty Before you call Support process HP support by phone Phone support period Telephone support numbers DQGHUH3UHLVHJHOWHQ Placing a call Model number see Find the device model number Hewlett-Packard limited warranty statement Ink cartridge warranty information Device specifications System requirements Print resolution Regulatory information Toxic and hazardous substance table 127 LED indicator statement Declaration of conformity Material safety data sheets Paper usePlastics Recycling program Power consumption Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Appendix D Regulatory information Third-party licenses OpenSSL Third-party licenses 135 ======================================================== SHA2 Index Page Page Page 142 Page Hewlett-Packard Development Company, L.P